RR 195: Tatsu Tsuchida from Tokyo Automotive

Akio Tsuchida, Founder Tokyo Automotive

As a kid growing up Tatsu Tsuchida, VP of Operations, Tokyo Automotive, in Placentia, CA  was a natural at pulling things apart and putting them back together. He started to take apart RC cars, bikes, and skateboards that were all assembled and reassembled by him.

His father, Akio Tsuchida, started Tokyo Automotive in 1978. His dad would like Tatsu to take it over but does not necessarily require it. Tatsu had felt an obligation to take over the family business, but it wasn’t until the late nineties/early 2000s when the Import Tuner craze hit and Tatsu built himself a hot-rod Honda. Then he knew he loved cars; he was bitten hard by the car bug.

First Things First.
It would take the better part of his twenties, from being a snow boarder bum, to living in Japan as an English teacher for him to sow his wild oats, but always knowing that he’d return one day to work in the family shop.

Fast forward to the present. Tatsu has learned there’s much more to running an automotive shop than loving cars. Though the hobby of fixing up cars to go fast is fun, it only attracts a certain type of customer.

Do What It Takes.
He learns through his mentor and coaches, that the other more superficial things about a garage such as how the bathroom looks, the decor, and how one talks matter more to the customer. 2016 was a tough year for Tokyo Automotive; Tatsu is more than honest about his challenges, and often shares with other friendly garages his mistakes (and his triumphs) so that others can benefit. Tatsu says, “Together we learn and earn more.”

Talking Points:

  • Tatsu’s Dad, Akio, survived in business because he was honest and sincere even though he doesn’t know English that well.
  • It was so easy to get business in Orange county as a Toyota Specialist.
  • Dad immigrated to US with equivalent of $500.
  • Recently held a food truck cross promotion at his business.
  • Recommends the book Crucial Conversations.
  • Wants to be more encouraging to his people.
  • He bought the Japanese version of Michael Gerber book The E-Myth for his dad. Great story here.

Tokyo Automotive Web Site

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

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