Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia.
Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes HERE.
Key Talking Points:
- Avoiding comebacks
- First avoid being defensive to customer, then schedule vehicle to be looked at again ASAP
- Technicians have to have confidence that they can fix anything- but be careful you don’t become too prideful
- Mistakes happen all the time- there are so many things that can go wrong inside a repair
- Quality control helps prevent comebacks
- Aftermarket right to repair act
- Data access just got passed
- Thanks to Dave Hobbs for his contribution to the aftermarket’s premier podcast.
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