Are You Grateful 365 Days a Year? – If Not, Why? [RR 696]
Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.
Key Talking Points
- What are you grateful for? The world isn’t ending. Stop comparing yourself to the content coming at you.
- When you make a decision to move forward, don’t turn around and second guess yourself
- Leadership comes through gratitude
- Hire compliments to yourself
- Suffering comes from judgment
- “Air smells the best and freshest after a hard rain”
- Awareness- isn’t that you’re having a thought, but that you are aware you are having a thought. That is your consciousness.
- Learn from other people’s second chances before you have to be the one to learn from your second chance. You must have balance.
- Compassion- there’s more going on in people’s lives than you know about
- If you want respect, respect someone into respecting themselves
- Consumerism- willing to pay extra
- Do you hire for work ethic attitude? Do you love what you do for a living
- Suffering comes from judgment- wean yourself off of the judgment that you have centered around you, judgment that comes toward you, and judgment that you place on yourself
- The grass isn’t always greener
- Book “Who not How” LINK
- “Every Life Has a Story” Chick Fil A LINK
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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX – Now more than ever.
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
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