The Women of NAPA AutoCare [RR 771]

Joining me is the powerhouse team of women behind NAPA AutoCare. NAPA has almost 100 years of dependability and remains the brand you can trust. My panel of ladies discusses the future, what makes the NAPA Family so strong, Tesla parts availability, training, and the collective strength of their AutoCare Members. 

Joelle Pollak, Director of AutoCare Sales and Marketing

Lauren Briggs, Sales and Marketing Manager

Alberta Santistevan, Program Communications Manager

Anna Price, Program Brand Specialist

Key Talking Points

  • Over 25 major program changes and over 80 AutoCare Programs that the members could take advantage of. 
  • NAPA has over 250 parts to service Tesla
  • Why join NAPA AutoCare? The strength of the brand, you know you can trust
  • Being a woman in the industry- leaning on relationships with others for support
  •  Make sure that you’re stopping in at the shops on the road and you’re visiting, or in your own town
  • What does your shop look like? Is it clean? are things organized, is it a clean environment for a customer’s car to be there? 
  • 17,000 NAPA AutoCare Centers and you could go to all 17,000 and you’re going to have a different conversation at every single one, what they want, what they need, what they think they want, what they think they need.
  • NAPA works with vendor partner programs and educates them, but also listens to them so that we can learn because at the end of the day, they’re the ones running their businesses and we’re not business owners

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Check out today’s partner:

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!