What Is Your Duration of Service? Carolyn Coquillette [RR 810]

Recorded Live at the 2022 Transformers Summit with Carolyn Coquillette, founder and CEO of Shop-Ware. Carolyn discusses a spotlight of Shop-Ware called ‘Duration of Service.’ This feature tracks how long a customer’s car is in your shop. The customer experience and your profits depend on the number of hours each car is in which stage of production.

Carolyn Coquillette, Luscious Garage, San Francisco, CA is the new ASCCA President. She’s also the Founder and CEO of Shop-Ware. Listen to Carolyn’s other episodes HERE.

Show Notes:

  • Duration of service- what does the customer experience? How long were they aware from their car? You want a low duration of service. 
  • How much money did you make for the number of hours that car was in the shop?
  • Speed is not enough- it’s how much profit you are getting for the amount of time that the car is in the shop
  • Saves all the data from last month to compare month by month
  • When the car is not getting fixed you’re not generating gross profit
  • Signup for a Shop-Ware demo- getshopware.com

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Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!