The Commitment Principle: How to Build Trust and Drive Sales in the Auto Repair Industry [RR 953]
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
Dan Molloy shares insights from his new book, ‘The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?’ and his unique approach to business growth through focusing on commitment-driven communication rather than mere information exchange.
Dan Molloy, Molloy Business Development Group
Show Notes
- Watch Full Video Episode
- ‘The Language of Commitment: Will Speaking the Language of Commitment Make You Richer, Smarter, and Better Looking?’
- Dan Molloy’s transition to the automotive repair business (00:03:01) Dan Molloy shares the story of how he transitioned from the telecommunications industry.
- Obtaining funding for the automotive business (00:04:23) Dan explains how he obtained funding for the automotive repair business and the real estate involved in the deal.
- The impact of language and communication (00:08:02) The profound impact of language and communication on commerce and personal results.
- The six possible moves in communication (00:09:17) The concept of six possible moves in communication and how it transformed his perspective on life.
- The evolution of personal growth (00:11:12) Personal growth and reinvention in different decades of life.
- The concept of the future and commitment (00:13:29) The concept of the future, the significance of living in the present, and the distinction between goals and commitments.
- Leadership, commitment, and invention (00:15:44) The importance of commitment in leadership, business, and sales, and the role of inventing the future.
- The start of the segment (00:16:29) The communication business and hidden metrics in the auto repair industry.
- Moving the numbers (00:18:04) Discussion on how to steer business numbers and the importance of language in doing so.
- Communication as the only tool (00:18:16) The significance of language in communication, teaching, training, and customer interactions.
- Communication standards (00:18:45) The absence of effective communication standards and its impact on business.
- The importance of analyzing language (00:22:06) The significance of analyzing language in business.
- Building trust and credibility (00:24:31) The importance of building trust, credibility, and relationships through language.
- The act of declaring (00:25:52) The significance of making declarations and how they invent the future in business conversations.
- Commitment making rate (00:28:17) The concept of commitment making rate and its importance in effective communication.
- AI and Human Analysis in Conversations (00:38:13) Explanation of using AI and human analysis to assess conversations and the importance of speech acts in communication.
- Success Story: Commitment-Based Operation (00:39:50) An example of a business’s transformation from information-based to commitment-based operation and its impact on success and growth.
- Customer Relationship and Commitment (00:41:37) Discussion of the importance of relationship-building and commitment in customer interactions and problem-solving.
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
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