Psychological Safety: Nurturing Trust, Communication, and Growth [RR 972]

Thanks to our Partner, NAPA Auto Care

Rick White from 180Biz, discusses the importance of creating an environment where team members feel safe to express themselves, offer advice, and hold owners accountable without fear of reprisal. The conversation highlights the role of clear standards, effective communication, and trust in fostering such an environment. Rick emphasizes the need for continuous improvement and learning from mistakes, underscoring the positive impact of a supportive and psychologically safe workplace on team members’ growth and business success.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com

Show Notes

• Watch Full Video Episode
• Psychological Safety (00:00:16) Discussion on the significance of psychological safety in business and the impact it has on team comfort and productivity.
• Breast Cancer Awareness (00:00:57) Promotion of the Brakes for Breast program and its fundraising efforts for triple negative breast cancer research. https://brakesforbreasts.com
• Impact of COVID-19 (00:02:03) Observations on the impact of COVID-19 on psychological safety and the need for safe spaces and a sense of community.
• Standards and Safety in Business (00:05:30) Importance of creating a safe environment in the workplace, including physical safety, standards, and the impact on vehicle reliability.
• Leadership and Communication (00:07:37) Discussion on how leadership, communication, and trust contribute to creating a high-trust environment and psychological safety.
• Creating a Safe Environment (00:10:26) Discussion on creating a safe and empowering environment for employees, including the role of boundaries, values, and beliefs.
• Continuous Improvement and Psychological Safety (00:11:33) Encouragement for open communication, feedback, and continuous improvement to enhance psychological safety in the workplace.
• Promoting Psychological Safety (00:16:46) Importance of clear and consistent messaging, addressing mistakes as teachable moments, and promoting psychological safety in the workplace.
• Mistakes and Learning (00:17:57) Discussion on allowing mistakes, learning from them, and the importance of giving room for growth.
• Holding Ourselves Accountable (00:23:48) The significance of holding oneself to the same standards as others and taking responsibility for mistakes.
• Identity and Confidence Building (00:28:01) Discussion on building confidence, changing one’s identity, and gaining encouragement in leadership roles.
• The Six C’s for Change (00:31:13) Explanation of the six C’s – choice, commit, courage, confidence in capabilities, and competence.
• Creating a Better Work Environment (00:34:38) Discussion on improving the work environment by taking inspiration from places like Starbucks.
• Challenges of the Modern Workforce (00:35:38) Addressing the challenges faced by the modern workforce, including the need to handle setbacks and the impact of parenting on work readiness.
• Personal and Professional Growth (00:37:03) Exploring personal and professional growth through dedication and effort.
• Leadership and Team Communication (00:42:18) The evolution of leadership style towards collaboration and effective team communication.
• Coaching and Industry Support (00:45:09) The value of coaching and industry support for business owners in the automotive aftermarket sector.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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