The Power of Service Proposals [RR 974]
![](https://remarkableresults.biz/wp-content/uploads/2024/07/RR-974-chris-dekker-1440x810.jpg)
Thanks to our Partner, NAPA Auto Care
Chris Dekker shares his use of service proposals, shop cleanliness, and appointment reminders to enhance customer satisfaction. The episode underscores the value of professionalism, continuous learning, and adapting to industry changes to meet evolving client needs.
Chris Dekker, My Garage Auto and Tire, Airdrie, Ontario, Canada. Chris’ previous episodes HERE
Download Chris’s Service Proposal HERE.
Show Notes
- Watch Full Video Episode
- The importance of service proposals (00:02:52) Chris discusses the use of service proposals for estimates and outlines the benefits of their business to potential clients.
- Enhancing the customer experience (00:04:32) The discussion delves into the details of the service proposal, focusing on how it communicates the client experience and positions the business in the market.
- The impact of shop cleanliness (00:09:47) The importance of shop cleanliness in retaining and earning clients is highlighted, emphasizing the role of the front office in the client experience.
- Appointment reminders and booking ahead (00:11:57) Chris explains the use of SMS reminders and the process of booking maintenance appointments, including the software used for notifications.
- Innovative ideas and readiness for EVs (00:14:30) The importance of seeking innovative ideas from other businesses and industries is discussed, followed by information about training for servicing hybrid and EV vehicles.
- The importance of learning from others (00:16:34) Discussing the value of learning from others’ experiences and implementing new ideas in the automotive industry.
- Accountability and coaching in business (00:17:15) Exploring the benefits of having an accountability partner and business coaching for success in the automotive industry.
- Adapting to electric and hybrid vehicles (00:18:49) Discussing the focus on electric and hybrid vehicle repairs, including significant investments in training and tooling.
- Training on electric vehicle repair (00:20:01) Exploring the various training methods for electric vehicle repair, including in-person, online, and practical experimentation.
- Client experience and innovation (00:22:03) Emphasizing the importance of client experience and innovation in the automotive industry, including the introduction of new client-focused ideas.
- Ensuring safety and reliability (00:25:05) Detailing the company’s policy to ensure safety and reliability, including the process of wheel retorquing and client communication.
- Client-focused service proposals (00:27:56) Highlighting the significance of client-focused service proposals and the importance of considering more than just the cost in the automotive industry.
Thanks to our Partner, NAPA Auto Care
Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
Connect with the Podcast:
-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
-Subscribe on YouTube: https://www.youtube.com/carmcapriotto
-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
-Follow on Twitter: https://twitter.com/RResultsBiz
-Visit the Website: https://remarkableresults.biz/
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections
![](https://remarkableresults.biz/wp-content/uploads/2017/03/Carm-Capriotto-1-002-150x150.jpg)
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!