Embrace Peer Reviews: Upgrade Your Business [RR 979]
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
Tom Sciortino discusses his recent peer review experience with the Institute’s Gears Performance Group. Tom shares how the review prompted significant improvements in his business, emphasizing the importance of accountability, team involvement, and a clean, organized work environment. The episode underscores the value of continuous improvement, personal growth, and the benefits of being part of a coaching organization.
Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE.
Show Notes
- Watch Full Video Episode
- Tom’s Recent Peer Review (00:02:57)
- Preparation for Peer Review (00:03:46)
- Impact of Coaching (00:04:01)
- Team Involvement in Peer Review (00:06:04)
- Deep Dive into Business Improvements (00:07:08)
- Value of Team Preparation (00:07:32)
- Lessons for Other Shop Owners (00:08:32)
- Importance of Cleanliness (00:09:24)
- Engaging Staff in Improvement (00:10:18)
- Accountability in Peer Reviews (00:11:26)
- Mentorship and Growth (00:12:38)
- Overcoming Ego in Business (00:16:36)
- Peer Review Insights (00:17:58)
- Phone Call Evaluation (00:18:16)
- Training Opportunities Identified (00:19:02)
- Post-Call Team Meeting (00:19:48)
- Ongoing Front-End Training (00:20:09)
- Back Shop Leadership (00:20:37)
- Team Culture and Family Atmosphere (00:21:34)
- Personal Connections in the Workplace (00:22:25)
- Improvements in Facility (00:23:16)
- Motivating Others Through Sharing (00:24:05)
- Value of Self-Assessment (00:24:20)
- Surrounding Yourself with Excellence (00:25:55)
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!