The Impact of DVI’s On Sales and Shop Efficiency [FTR 104]

Thanks to our Partners, Shop Boss, and 360 Payments

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, Dilraj Sekhon discusses the transformative impact of digital vehicle inspections (DVI) in automotive repair shops. Dilraj addresses common hesitations from technicians and service advisors, emphasizing DVI’s benefits, such as enhanced customer communication through visual aids, improved inspection efficiency, and protection against disputes with photographic evidence. He also highlights the importance of team buy-in, consistency in inspections, and leveraging technology for ease of use.

Dilraj Sekhon, R & S Auto, North York, ON

Show Notes

• Watch Full Video Episode
• Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
• Importance of Digital Vehicle Inspections (00:00:24) Dilraj discusses the significance of digital inspections in automotive repair and addresses technician resistance.
• Enhancing Customer Communication (00:00:54) Visual aids in inspections help clients understand vehicle issues better.
• Efficiency in Inspections (00:02:01) Quality inspections save time and lead to more sales opportunities for technicians.
• Protecting the Shop (00:02:56) Digital inspections help prevent disputes regarding vehicle conditions with customers.
• Consistency in Inspections (00:03:19) Standardizing inspection processes ensures all technicians perform thorough checks.
• Example of Implementation (00:04:23) Dilraj shares a personal example of improving alignment checks through digital inspections.
• Oil Change Reminders (00:06:03) Using digital inspections to remind clients about upcoming oil change services.
• Bridging Communication Gaps (00:06:49) Digital inspections facilitate better communication between technicians and service advisors.
• Encouraging Team Buy-in (00:07:45) The importance of involving the team in the digital inspection process for smoother implementation.

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

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