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Friends Tribute to Maylan Newton [CC115]

Carm Capriotto, AAP — Sun, 25 May 2025 05:15:00 +0000

YouTube Video: https://www.youtube.com/watch?v=sHno0gsX_YA

Maylan Newton’s family has set aside July 26, 2025, for a special gathering to honor his life and legacy. The event will take place in Southern California, with more details to come. You can find updates and information here.

I’d like to take a few moments to reflect on Maylan’s impact, both on our industry and on me personally.

Whether in a classroom, on a phone call, or standing in front of an audience, Maylan had a way of speaking that was steady, articulate, and always meaningful. His words inspired action, and his delivery made people listen.

He was what I like to call an “unselfish” volunteer—selfless in every way, but so dedicated, like helping others was his only priority. He generously donated his time, especially to SkillsUSA, and never hesitated to jump in when needed. If someone called, Maylan would drop everything to lend a hand, whether that meant covering a counter in a shop or stepping in last minute at a conference.

Over the past decade, we recorded countless podcast episodes together. He shared solo insights, joined panels, and we had many heart-to-heart conversations that reached thousands. His wisdom, energy, and authenticity were unmatched.

Maylan was also the first to nudge me to attend shows, speak on panels, and use my podcast platform to support the industry. He believed in building others up. It didn’t matter who got the credit; what mattered to Maylan was the impact.

He was a champion for everyone in the industry, especially for women. He supported the Amazing Women in Automotive group with enthusiasm, and you could always count on him to drop by their event dinners just to say hello and show his support.

We’re going to miss Maylan deeply. But I believe the true depth of that loss will only grow with time, when we find ourselves in need of guidance and asking, “What would Maylan have said?”

Rest peacefully, my friend.

Find other episodes with Maylan Newton HERE.

Guests joining in this episode to pay tribute to Maylan Newton:

Suni Osborn, Maylan’s Daughter
Jeff Knott
Melisa Patterson (Birdie)
Rick White
Cecil Bullard
Bill Haas
Vic Tarasik
Maryann Croce
Dave Schedin
Sara Fraser
Brian Gillis

Do You Have A No Culture, Culture In Your Business? [THA 399]

Carm Capriotto, AAP — Fri, 20 Sep 2024 19:15:00 +0000

Do you believe that every shop has a culture, whether intentional or not? Discover how to define your desired culture and lean into empowering leadership and personal development. This episode is packed with actionable insights and real-life stories to help you transform your shop’s culture from the ground up. Whether you’re struggling with high turnover or just want to create a more positive work environment, this discussion has something for everyone.

Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

Maryann, Small Biz Vantage. Maryann’s previous episodes HERE.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com

Show Notes

Watch Full Video Episode
Rick White on Culture (00:04:55) Rick White challenges the idea of “no culture,” emphasizing intentional versus unintentional culture.
Maryann Croce on Defining Culture (00:06:59) Maryann Croce discusses the importance of defining desired culture for employee engagement and customer perception.
Discussion on Culture’s Impact (00:11:53) The panel discusses how culture affects profitability, sustainability, and enjoyment in the workplace.
Unethical Practices and Culture (00:12:44) Carm emphasizes the connection between poor culture and unethical practices within a business.
Personal Development (00:14:09) Dave discusses how personal development influences a shop owner’s ability to cultivate a positive culture.
Rick White on Wisdom vs. Knowledge (00:16:54) Rick contrasts knowledge and wisdom, stressing the importance of applying knowledge to create a strong culture.
Poor Culture Indicators (00:17:55) Discussion on signs of a poor workplace culture, including low morale and unsafe environments.
Lack of Trust and Engagement (00:18:35) Exploration of how absence of trust leads to employee disengagement and its negative impact.
Leadership and Growth (00:19:07) Importance of strong leadership for shop success and personal investment in leadership development.
Business Ownership Realities (00:24:02) Reflections on the challenges of business ownership and the unexpected demands it brings.
Hope and Future Potential (00:27:19) Emphasizing the need for hope and setting high goals to maintain motivation in business.
Cultural Shifts and Coaching (00:30:38) Encouragement for gradual cultural improvements and the importance of seeking guidance from coaches.
Core Culture Ingredients (00:33:17) Identifying key elements of a positive culture, including leadership behavior and employee recognition.
Understanding Culture (00:37:00) Discussion on the significance of culture in a shop and the difficulty of addressing toxic behaviors.
Toxic Employees and Culture (00:37:37) Rick shares experiences with toxic employees and how their negative impact can be mitigated.
Firing Toxic Behavior (00:38:41) Dave narrates a tough conversation where he separates an employee’s behavior from their identity.
Difficult Conversations (00:41:06) The importance of having tough conversations to maintain a positive workplace culture is discussed.
Burnout and Culture (00:42:46) The effects of burnout on shop owners and the necessity of a supportive culture are highlighted.
Culture Change in Teams (00:46:45) The need for team members to see themselves as part of a whole is emphasized through a TV show example.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

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-Special episode collections: https://remarkableresults.biz/collections

‘Crystal Clear’ Communication [FTR 099]

Carm Capriotto, AAP — Sat, 17 Aug 2024 05:15:00 +0000

Thanks to our Partners, Shop Boss, and 360 Payments

Rick White underscores the importance of clear communication in automotive shops. He explains how misunderstandings and unmet expectations often stem from the “illusion of transparency,” where people assume others understand their needs without clear and effective communication. The episode offers strategies for improving clarity, such as using “visual definitions” and reflective listening techniques.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com

Show Notes

Watch Full Video Episode
The Illusion of Transparency (00:01:06) Discussion on how the illusion of transparency affects communication and expectations in the workplace.
Crystal Clear Communication (00:02:12) Emphasis on clear and specific communication to avoid misunderstandings.
Being Firm in Communication (00:03:15) Importance of being firm in conversations to ensure clarity and avoid misinterpretation.
Understanding Distortion Fields (00:04:31) Explanation of how personal experiences and feelings create distortion in communication.
Setting Clear Expectations (00:05:46) Advice on how to clearly communicate expectations using specific examples.
Visual Definitions (00:07:11) Introduction of “visual definitions” to improve understanding among team members.
Creating Visual References (00:08:49) Suggestions for using images to standardize terms and concepts in communication.
Reflective Listening Techniques (00:10:03) Description of reflective listening as a method to confirm understanding in conversations.
The Importance of Clarity (00:11:01) Final thoughts on the significance of clear communication for reducing stress and improving workflow.

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

‘Crystal Clear’ Communication [FTR 099]

Carm Capriotto, AAP — Sat, 17 Aug 2024 05:15:00 +0000

Thanks to our Partners, Shop Boss, and 360 Payments

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com

Show Notes

Watch Full Video Episode
The Illusion of Transparency (00:01:06) Discussion on how the illusion of transparency affects communication and expectations in the workplace.
Crystal Clear Communication (00:02:12) Emphasis on clear and specific communication to avoid misunderstandings.
Being Firm in Communication (00:03:15) Importance of being firm in conversations to ensure clarity and avoid misinterpretation.
Understanding Distortion Fields (00:04:31) Explanation of how personal experiences and feelings create distortion in communication.
Setting Clear Expectations (00:05:46) Advice on how to clearly communicate expectations using specific examples.
Visual Definitions (00:07:11) Introduction of “visual definitions” to improve understanding among team members.
Creating Visual References (00:08:49) Suggestions for using images to standardize terms and concepts in communication.
Reflective Listening Techniques (00:10:03) Description of reflective listening as a method to confirm understanding in conversations.
The Importance of Clarity (00:11:01) Final thoughts on the significance of clear communication for reducing stress and improving workflow.

Thanks to our Partners, Shop Boss and 360 Payments

Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Psychological Safety: Nurturing Trust, Communication, and Growth [RR 972]

Carm Capriotto, AAP — Tue, 16 Jul 2024 05:15:00 +0000

Thanks to our Partner, NAPA Auto Care

Rick White from 180Biz, discusses the importance of creating an environment where team members feel safe to express themselves, offer advice, and hold owners accountable without fear of reprisal. The conversation highlights the role of clear standards, effective communication, and trust in fostering such an environment. Rick emphasizes the need for continuous improvement and learning from mistakes, underscoring the positive impact of a supportive and psychologically safe workplace on team members’ growth and business success.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com

Show Notes

Watch Full Video Episode
Psychological Safety (00:00:16) Discussion on the significance of psychological safety in business and the impact it has on team comfort and productivity.
Breast Cancer Awareness (00:00:57) Promotion of the Brakes for Breast program and its fundraising efforts for triple negative breast cancer research. https://brakesforbreasts.com
Impact of COVID-19 (00:02:03) Observations on the impact of COVID-19 on psychological safety and the need for safe spaces and a sense of community.
Standards and Safety in Business (00:05:30) Importance of creating a safe environment in the workplace, including physical safety, standards, and the impact on vehicle reliability.
Leadership and Communication (00:07:37) Discussion on how leadership, communication, and trust contribute to creating a high-trust environment and psychological safety.
Creating a Safe Environment (00:10:26) Discussion on creating a safe and empowering environment for employees, including the role of boundaries, values, and beliefs.
Continuous Improvement and Psychological Safety (00:11:33) Encouragement for open communication, feedback, and continuous improvement to enhance psychological safety in the workplace.
Promoting Psychological Safety (00:16:46) Importance of clear and consistent messaging, addressing mistakes as teachable moments, and promoting psychological safety in the workplace.
Mistakes and Learning (00:17:57) Discussion on allowing mistakes, learning from them, and the importance of giving room for growth.
Holding Ourselves Accountable (00:23:48) The significance of holding oneself to the same standards as others and taking responsibility for mistakes.
Identity and Confidence Building (00:28:01) Discussion on building confidence, changing one’s identity, and gaining encouragement in leadership roles.
The Six C’s for Change (00:31:13) Explanation of the six C’s – choice, commit, courage, confidence in capabilities, and competence.
Creating a Better Work Environment (00:34:38) Discussion on improving the work environment by taking inspiration from places like Starbucks.
Challenges of the Modern Workforce (00:35:38) Addressing the challenges faced by the modern workforce, including the need to handle setbacks and the impact of parenting on work readiness.
Personal and Professional Growth (00:37:03) Exploring personal and professional growth through dedication and effort.
Leadership and Team Communication (00:42:18) The evolution of leadership style towards collaboration and effective team communication.
Coaching and Industry Support (00:45:09) The value of coaching and industry support for business owners in the automotive aftermarket sector.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

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-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

The Tomorrow You’re Dreaming Of Is Created Today [FTR093]

Carm Capriotto, AAP — Fri, 05 Jul 2024 05:15:00 +0000

Thanks to our Partners, Shop Boss, and 360 Payments

Rick White discusses the concept of future tripping, which involves focusing on negative possibilities in the future, and reverse future tripping, which entails dwelling on the past. He emphasizes the importance of staying present, learning from past experiences, and planning for the future through actionable steps.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE. rick@180biz.com

Show Notes

Watch Full Video Episode
Future Tripping and Reverse Future Tripping (00:00:29) Rick White explains the concepts of future tripping and reverse future tripping, emphasizing how they can hinder progress and cause fear and anxiety.
The Impact of Future Tripping (00:01:16) Rick discusses how future tripping can lead to fear, lack of movement, and misgivings, and advises to stop future tripping.
Planning for the Future and Living in the Present (00:05:35) Rick encourages listeners to dream big, plan for the future, and live in the present to create the tomorrow they desire.
Conclusion and Call to Action (00:07:13) Rick summarizes the importance of learning from the past, planning for the future, and taking action in the present, and invites further discussion.

Thanks to our Partners, Shop Boss, and 360 Payments

Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

What is Leadership Coaching? [THA 362]

Carm Capriotto, AAP — Thu, 11 Jan 2024 05:15:00 +0000

Our panel of industry coaches highlight the importance of humility, self-awareness, and emotional intelligence in effective leadership. They share personal stories and insights on the transformative power of coaching, emphasizing the need for leaders to be approachable, own their mistakes, and foster a safe environment for growth. The conversation also touches on the significance of mentorship, asking questions, and guiding team members to find their own solutions. The panelists encourage embracing personal growth journeys and the role of coaching in unlocking individual potential, driving home the message that leadership is about empowering oneself and others to succeed.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Dan Taylor, Senior Business Advisor, Transformers Institute. Dan’s previous episodes HERE

Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

Show Notes:

Watch Full Video Episode
The Unspoken Reality of Grief [RR 885]: https://remarkableresults.biz/remarkable-results-radio-podcast/e885/
Good Grief with Margaret Light [E116]: https://mattfanslow.captivate.fm/episode/116
Understanding Oneself (00:01:04) The significance of self-assessment and understanding one’s philosophy, reactions, and approach to leadership.
Asking Questions and Staying Curious (00:03:08) The impact of asking more questions, understanding thought processes, and the importance of being curious in leadership coaching.
Mentorship and Leadership (00:07:45) The crucial role of mentorship in leadership, especially for the younger generation, and the importance of leading people on a journey of personal development.
Transformation and Breakthrough (00:16:55) The concept of transformation and breakthrough in leadership coaching, and the realization that individuals may already possess leadership qualities.
Creating a Safe Environment (00:17:01) The importance of authentic and vulnerable leadership, and the significance of creating a safe environment for personal and professional growth.
Humility and Leadership (00:17:48) Panelists discuss the significance of humility in leadership and its impact on creating a positive culture.
Coaching and Accountability (00:20:13) The conversation shifts to the importance of coaching, accountability, and leading by commitment.
Leadership and Self-Reflection (00:22:16) The panelists emphasize the importance of being real, asking questions, and fostering a safe environment for personal and professional growth.
The Role of Coaching (00:23:15) The significance of coaching, both in personal and business aspects, is highlighted, emphasizing the need for a holistic approach.
Journey to Self-Actualization (00:24:37) The goal of coaching is discussed, focusing on self-actualization and continuous personal development.
Micro Moments in Leadership (00:25:29) The impact of small gestures and micro moments in leadership and building trust is emphasized.
Reciprocal Energy in Coaching (00:27:23) The reciprocal nature of coaching, where both the coach and the client learn and grow from the coaching relationship.
Transformation and Giving Back (00:32:51) The transformation of a shop owner’s perspective on the purpose of financial success and the importance of giving back to the community and industry.
Grief and Breakthrough (00:30:54, 00:31:56, 00:29:19) A touching story about a breakthrough moment in dealing with grief and the reciprocal energy in coaching.
Legacy and Stewardship (00:34:32) The importance of creating a legacy beyond financial success and the significance of stewardship and giving back to the community.
Coaching Beyond Business (00:36:08) The holistic approach to coaching, including personal and family issues, and the significant impact on individuals’ lives.
Intangible Leadership (00:39:05) Dave emphasizes the importance of intangible leadership, emotional intelligence, and the need for coaching and mentorship.
Breaking Self-Image (00:40:01) Dan discusses the importance of breaking out of one’s self-image and the role of coaching in helping individuals become a better version of themselves.
Leadership Expectations (00:40:52) Rick challenges the traditional expectations of a leader, emphasizing the journey of growth, allowing oneself to “suck,” and the continuous evolution of leadership.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter (X): https://twitter.com/RResultsBiz

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Ways to Unify Your Team [THA 358]

Carm Capriotto, AAP — Thu, 14 Dec 2023 05:15:00 +0000

Rick White, Vic Tarasik, and Murray Voth discuss the importance of unifying a team within a business. They highlight the need for a common purpose beyond just making money, and the importance of involving the team in decision-making. They also share their personal experiences and strategies for setting goals, providing feedback, and fostering a culture of respect and empathy. The conversation emphasizes the importance of clear communication, shared vision, and ongoing effort in maintaining team unity.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

Show Notes:

Watch Full Video
The importance of team unity (00:02:14) Discussion on the significance of having a common destination and purpose to unite the team.
Dealing with toxic employees (00:03:07) Exploring the challenges of firing toxic top performers and the need to protect the team’s culture.
Starting with purpose and orientation (00:06:24) Highlighting the importance of discussing basic expectations, goals, and the bigger purpose with new employees during orientation.
Finding your why? (00:09:40) Exploring how shop owners can identify their personal values and use them to create a shared vision with their team.
Keeping customers in their vehicles (00:11:19) Highlighting the financial benefits of helping customers maintain their current vehicles instead of replacing them, and the role of debt in vehicle ownership.
The Value We Bring to the Table (00:18:47) Discussion on the tendency to teach employees to rely on the owner for answers and the importance of understanding the different responsibilities of a business owner.
Becoming the Brain of the Shop (00:19:11) Exploration of the discomfort and stress owners may feel when transitioning to office work and the need to embrace the role of the brain in running the business.
Setting Vision and Leading Meetings (00:20:50) Tips for owners on setting vision and leading meetings effectively, including the importance of being the one speaking at the front of the room and setting a consistent meeting schedule.
Setting Quarterly Goals and Assessments (00:27:56) Discussion about setting business and personal goals every quarter, and conducting assessments every 90 days.
Alternative Review Process (00:28:53) Exploration of a more modern and less stressful approach to employee reviews, including asking three simple questions to team members.
Boundaries and Professionalism (00:33:30) Importance of setting boundaries and maintaining professionalism while still being open, caring, and supportive as a leader.
The world in 1492 (00:37:18) Discussion about what people believed about the world in 1492, whether it was round or flat, and the fears associated with sailing too far.
Importance of leadership role (00:38:29) Emphasis on the role of leaders in businesses and the need for them to focus on decision-making, tracking numbers, and steering the company in the right direction.
Clarity, communication, and celebration (00:40:45) The importance of clarity, communication, and celebrating achievements in unifying a team and creating a positive work environment.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Are You Stealing From Yourself? [THA 351]

Carm Capriotto, AAP — Thu, 26 Oct 2023 05:00:00 +0000

“When you take cash from the business, you are strangling cash flow, and you end up in a situation where you can’t pay your bills.”

Murray Voth, Rick White, and Bill Haas discuss the consequences of not reporting income, the importance of understanding cash flow in business, the pitfalls of tax evasion, and using personal credit cards for business expenses. It’s not just about making money, but also about managing it effectively.

Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE.

Show Notes:

Watch Full Video
Stealing from yourself and the consequences of not reporting income (00:01:29) Discussion on the potential consequences of not reporting income and the impact it can have on succession or eventual sale of a business.
The importance of cash flow and its impact on paying bills (00:03:01) Exploration of how taking cash out of a business can strangle cash flow and lead to difficulty in paying bills.
Being a role model in business and the value of ethical behavior (00:06:37) Discussion on the importance of being a role model in business, including paying for personal expenses and setting an example for employees.
Profit and Taxes (00:10:21) The misconception of avoiding taxes in business and the challenge of having positive cash flow but negative profit.
Personal Expenses on Business Credit Card (00:12:03) The consequences of using personal credit cards for business expenses and the tax implications of treating it as a shareholder distribution.
The concept of profit first (00:19:06) Mention of Mike Michalowicz’s book “Profit First” and the idea of paying oneself as a business owner.
The consequences of not reporting income (00:20:27) A story about a shop owner trying to sell their business while hiding income, and the potential legal consequences of normalizing income statements for the purpose of selling a business.
The consequences of not reporting income (00:24:36) Discussion on the importance of planning and preparing for taxes, and the potential legal and financial consequences of not reporting income.
The need for processes and accountability in end-of-day closing (00:27:17) Conversation about the necessity of implementing disciplined processes and accountability measures to ensure accurate end-of-day closing, including balancing cash, credit card payments, and accounts receivable.
Using budgets and comparing to previous years (00:33:56) Exploring the use of budget and previous year’s numbers in analyzing the profit and loss statement for better understanding of the business.
The impact of stealing from oneself on business valuation (00:37:42) The consequences of stealing from oneself on the valuation of the business when it comes to selling or succession planning.
The consequences of not reporting income (00:40:16) Discussion on the importance of running a business independently and the negative consequences of stealing cash and not reporting income.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Build Your Labor Rate From the Ground Up: Part 2 [THA 346]

Carm Capriotto, AAP — Thu, 21 Sep 2023 05:15:00 +0000

Part 2 of our labor rate discussion in the automotive aftermarket industry. Our panel emphasizes the importance of setting labor rates based on the shop’s own expenses and profitability, rather than comparing them to competitors. They also stress the need for regular labor rate increases and educating staff about the financial aspects of running a shop. They address fear and mindset issues that can affect labor rates and overall success. The episode provides valuable insights and advice for shop owners in effectively setting and managing their labor rates.

Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast. Listen to Chris’ previous episodes HERE

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

Show Notes:

Watch Full Video
Build Your Labor Rate From The Ground Up Part 1 [THA 276]: https://remarkableresults.biz/remarkable-results-radio-podcast/a276/
Where the Money Goes – The $100 Lesson [THA 210]: https://remarkableresults.biz/remarkable-results-radio-podcast/a210/
Labor rates should not be set based on competitors (00:02:10) The importance of setting labor rates based on the shop’s own expenses and profitability, rather than comparing them to competitors.
Educating staff about where the money goes in the business (00:03:18) The need to teach employees about the various expenses and costs involved in running a shop, to help them understand the labor rates and the owner’s income.
Fear and mindset issues affecting labor rates and success (00:05:02) The fear and mindset issues that can affect labor rates and the overall success of a shop, and the importance of addressing these issues before setting labor rates.
The importance of financials and owner thinking (00:07:46) Discussion on the prevalence of shop owners not having up-to-date financial statements and the need for owners to transition from technician thinking to owner thinking.
Raising the Labor Rate (00:15:40) Discussion on the importance of raising labor rates and providing value to clients.
Labor Rate and Value (00:17:19) Exploration of flipping the conversation from price to value and the curse of knowledge.
Labor as Time vs Value (00:18:05) Insights on how labor is often tied to time, but should be based on value and the skills of technicians.
Setting a Higher Standard (00:23:11) Discussion about the importance of qualifying customers and setting a higher standard for the shop’s services.
Firing Customers for Excellence (00:24:03) Exploration of the concept of firing customers who compromise the shop’s level of excellence and professionalism.
Running the Business Like a Business (00:25:58) Importance of charging correctly, controlling the schedule, and making every car count to improve the shop’s profitability and efficiency.
The impact of increasing labor rates on gross profit (00:31:37) The relationship between increasing labor rates and gross profit. It explains that when a technician’s pay is increased, the labor rate must also be raised to maintain the same gross profit percentage. It highlights the importance of understanding the math behind labor rates and setting them proactively.
The need to compete with other industries for skilled technicians (00:33:42) The challenges of attracting and retaining skilled technicians in the automotive industry. It compares the benefits and compensation offered by other industries, such as Target and emphasizes the need for competitive labor rates to attract and retain talent. It also highlights the importance of providing tools and benefits to technicians to create a profitable and sustainable industry.
Building a profitable business (00:42:42) The significance of being profitable and setting labor rates that allow for a 20-25% net profit, as well as the importance of love and grace in running a successful shop.
The importance of making changes now (00:44:27) The need to make changes in labor rates immediately instead of waiting and encourages shop owners to trust the advice of coaches.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

How to Maintain Focus in a World Full of Distractions [RR 874]

Carm Capriotto, AAP — Fri, 11 Aug 2023 05:15:00 +0000

Rick White discusses the challenges of maintaining focus and avoiding distractions. He explores the negative effects of distractions on productivity and shares insights on how to improve focus. Rick White, a business coach, provides tips on creating bubbles of focus, scheduling tasks, and setting boundaries with distractions. He emphasizes the importance of having a clear destination and purpose, as well as the need to overcome obstacles and challenges.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Show Notes

Watch Full Video Episode
The importance of focus and distractions (00:00:01) Discussion on distractions in daily life and the negative effects on productivity.
Distractions in today’s world (00:02:07) Exploration of the various distractions in modern life, including social media and psychological behaviors.
Tips for improving focus (00:05:00) Rick White provides insights on improving focus, including creating bubbles of focus, scheduling tasks, and avoiding distractions. Discussion on the importance of staying focused on the goal and not comparing oneself to others.i se
Overcoming obstacles and finding success through adversity (00:15:04) Rick White shares examples of successful individuals who faced challenges and overcame them, highlighting the importance of perseverance and resilience.
The importance of having a destination (00:19:33) Discussion on the significance of having a clear goal or destination to create focus and avoid distractions.
The power of the “why” (00:21:02) Exploration of the emotional aspect of setting goals and understanding the purpose behind them to stay motivated and focused.
Creating a distraction-free workplace (00:26:16) Tips on minimizing distractions in the workplace, including setting boundaries.
The importance of removing distractions (00:26:20) Discussion on the dangers of distractions in the auto service industry and the need to remove distractions for safety and productivity.
Tips for maintaining focus (00:27:49) Insights on how to improve focus and avoid distractions, including writing down tasks and avoiding interruptions.
The impact of social media on attention (00:32:18) Discussion on the attention-grabbing tactics used by social media platforms and the importance of using social media intelligently.
The importance of focus and avoiding comparisons (00:34:40) The mistake of thinking that life and business are finite games, the negative effects of comparing oneself to others, and the importance of comparing oneself to their potential.
The role of comfort zones and downtime (00:36:25) The benefits of the comfort zone as a place to recharge and recover, the importance of having downtime, and enjoying activities that provide comfort and relaxation.
Maintaining focus and avoiding self-imposed stress (00:39:38) The importance of finding joy and fun in work, avoiding self-imposed stress, and creating a positive culture in the workplace.
The importance of focus (00:43:03) Discussion on the impact of focus using the example of Michael Phelps gold medal.
Getting a coach for more focus (00:43:50) The benefits of having a coach to improve focus and accountability.
Expecting ups and downs in performance (00:44:30) Understanding that performance will fluctuate but as long as it trends upward, it’s considered progress.

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Are You Really Overbooked? [THA 339]

Carm Capriotto, AAP — Thu, 03 Aug 2023 05:15:00 +0000

Being overbooked doesn’t necessarily equate to higher productivity or profitability. In this episode, our panel discusses the challenges and impact of being overbooked in the automotive repair industry. They emphasize the importance of understanding productivity numbers, managing customer expectations, avoiding burnout for the team, optimizing scheduling, and utilizing technicians’ strengths. Think twice before you boast about being overbooked!

Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast. Listen to Chris’ previous episodes HERE

Show Notes:

Watch Video Episode
Understanding Overbooking (00:00:01) Discussion on the meaning of being overbooked and the importance of understanding productivity numbers.
Avoiding Burnout for the Team (00:01:08) Exploration of the impact of being overbooked on the team and strategies to avoid burnout.
Charging for Inspections (00:05:22) Highlighting the importance of charging for inspections and not undervaluing the work done.
Customer Expectations and Scheduling (00:09:24) Discussion on the difference between shop expectations and customer expectations regarding scheduling and timelines.
Under Promising and Over Delivering (00:12:09) Setting realistic timelines and managing customer expectations to avoid overpromising and underdelivering.
The need to close open tickets and manage invoices (00:19:06) Encouragement to close open tickets and start new ones to avoid losing money and track customer follow-through.
Shortening the timeline through effective dispatch (00:21:47) Suggestion to improve dispatch processes to maximize assets and shorten the timeline for completing jobs.
The importance of understanding productivity numbers (00:21:54) Discussion on the need to focus on productivity rather than just increasing the number of cars in the shop.
Managing customer expectations and avoiding burnout (00:22:40) The importance of having a comfortable booking schedule and avoiding sudden drops in workload.
Dispatching and scheduling to strengths (00:26:46) Discussion on the need to assign jobs to technicians based on their strengths and expertise to maximize efficiency and productivity.
The importance of managing stops and starts (00:30:25) Discussion on how interruptions in a technician’s work can decrease productivity and the need for proper management of technician schedules.
Facility utilization and bay management (00:31:39) The impact of adding more bays to a shop and the importance of considering facility utilization when expanding.
Moving away from standalone oil changes (00:34:51) The benefits of booking cars for comprehensive services instead of just oil changes, and the need for better training for general service technicians.
The importance of proactive inspections (00:37:39) The benefits of conducting thorough inspections and identifying potential work to be done during a customer’s visit.
Managing customer expectations (00:39:20) Exploring the concept of honoring the customer’s time and offering them the option to have additional work done while their vehicle is in the shop.
Taking control and guiding the customer (00:40:14) Emphasizing the need for shop owners to guide customers through the repair process and not assume they have the same knowledge, in order to provide better service and avoid potential issues in the future.
The ethical and moral standards in auto repair (00:45:12) The ethical dilemma faced by shop owners in balancing customer service and avoiding unnecessary repairs.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Prepare Your Business for Sale [THA 315]

Carm Capriotto, AAP — Thu, 16 Feb 2023 05:15:00 +0000

Did you know 80% of small businesses do not survive the departure of the current owner? When is the right time to prepare your business for sale? The day you opened your business! How do you maximize your selling price? Is there a simple way to quickly valuate your business? Hear from 3 business coaches on the importance of properly planning your business for sale.

Watch Episode HERE

Bob Ward, President of Wardden LLC, Look for Bob’s Previous Episode HERE. Perpetual Business Co website HERE.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast

Show Notes:

Understand your business Profitability
Selling your business properly takes planning- don’t have a reaction selling plan. Never make a decision in a ‘valley,’ aka emotional.
You can’t sell sweat equity.
Your business is for sale every day- every decision affects your business.
Your goal as an owner is to work your way out of the company, not get stuck in the job.
What is your identity? What is your identity post ownership?
To maximize your selling price, you need two things: Sustained profit (typically an 8 to 10 year runway) and a business that will operate without you.
Staff is aware and supportive of the owner’s succession desires and planning- everyone should be involved respectfully. Your team wants certainty. Create a haven where they can feel safe, do their job, be challenged, be a part of something, and have fun. Do you have the right people and team in place?
What is the market for selling your business?
80% of small businesses do not survive the departure of the current owner.
Hiring is like fishing- know what fish, what bait will attract the fish, and where is that fish. Consider ‘ownership potential’ when hiring quality staff. Show a future no one else does.
What does training do? Improve skills and communication. The more we communicate, the less friction there is in the business.
Valuate your business- the stuff inside your building, cash flow, multiple average 2.5. Take your assets, 25 cents on the dollar plus inventory as part 1, then your cash flow multiplied by 2.5 to get a ballpark number.
6 Metric Multiple- how independent is the business from the owner? Customer facing employees tenure, production staff tenure, stability, revenue trends, gross margin trends and SOP for business.
Multiplier- confidence factor. How confident will the new owner feel when the old owner is out?
Financial records are pure, accurate, and updated- get your balance sheet right, and don’t hide cash from the business.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Connect with the Podcast

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Are You Comfortable With Your Problems? Business Coaches Lab [RR 729]

Carm Capriotto, AAP — Tue, 22 Mar 2022 05:15:00 +0000

You’re going to love this transparent interview recorded live at vision 2022. 3 business coaches, and no agenda. Listen firsthand from these business coaches on why so many business owners are struggling and how they are able to lift them to success. We talk about marriages, ego, habits, mistakes, and bad reactive pricing.

Cecil Bullard, President of the Institute for Automotive Business Excellence. Listen to Cecil’s previous episodes HERE.

Bill Haas, Owner of Haas Performance Consulting, Listen to Bill’s previous episodes HERE.

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Key Talking Points

Coaching- purpose, passion, joy. Becoming partners with their clients
“When you put the key in the front door on the first day, how did you feel?”
Marriages going flat because you spend all your time at the shop
Finding someone that speaks your language- earning trust takes time
Walking away- after 3-4 months if the client is not making changes
Turning around a struggling shop- make changes until their habits
Most shop owners back into pricing- reactive pricing instead of creative pricing
Lose your ego and ask for help
Every staff member should have targets/goals of performance that align with the company’s goals and vision. Don’t overcomplicate your goals.
Fulfillment- hitting targets and having self-satisfaction, that’s how they know they’re doing their job right.
Most employee issues are management issues
Celebrate your goals together
Pay isn’t the most important motivator- let your employees feel appreciated (team T-shirts, business cards)
Mistakes need to happen, pattern failures are a choice. Making the same error twice is a mistake
Efficiency- doing more with less
Owners are the catalysts to push and challenge employees to grow