Welcome to the Premier Automotive Aftermarket Podcast and Resource site.

Improve Your Career Path by Learning from Successful Trailblazers.

Two Ways to Get Your Aftermarket Insight

Podcast interviews from service professionals, technicians, trainers, industry thought leaders.

Single subject Town Hall Format from aftermarket professionals sharing their knowledge, best practices and passion in a video round-table presentation.

Sample episode focuses on being the CEO of your business. Success & survival depends on it.

Video interview on the Remarkable Resutls Radio Podcast done by Jim Bates at Vision KC, March 2017

Catch a Town Hall Academy 'Replay'. Watch LIVE every Friday at 12 Noon Eastern.

ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

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Increase Your Climb To The Top: Latest Podcast Epiosides

RR 234: Vic Tarasik – Major Accounts Director at RLO

Jun 22, 2017

What is your next calling? What are your plans after you sell your business?

After nearly 30 years of successfully operating Vic’s Precision Automotive, a fourteen-bay automotive repair facility located in The Woodlands, TX, Vic Tarasik sold his beloved shop, however, he remains active in the industry he loves.

In the interview Vic’s shares the typical challenges a passionate technician goes through in learning how to run a good business. Vic goes over five of his ten Life’s Lessons; things he learned along the way that molded him as an entrepreneur. He tells us what he is doing today that continues to bring value to the industry.

Listen

RR 233: Brian Weeks from atc AutoCenter

Jun 19, 2017

How can a Re-Branding Strategy Create a Total Make-Over for this Family Business and Prepare for Market Growth.

Brian Weeks and his brother Chris from atc AutoCenter in Augusta, GA bought out their Dad in 1999 and worked hard in the family transmission business. Their story is typical until they both realized that their current business model was under stress. They needed to make changes to allow them to grow and meet market demands.

Brian shares the re-branding story, and how he and his brother made the bold moves to work on their business instead of in it.

Listen

THA 009: ASE Value Proposition -Consumer -Shop Owner -Technician

Jun 17, 2017

Do the consumers, technicians and shop owners appreciate the value ASE brings to the aftermarket? This Academy forum takes on this question.

Join ASE’s Trish Serratore and shop owners Amy Mattinat and Eric Carlson in an important discussion on the value proposition of ASE. We talk consumer education, the importance of messaging from the top down has a big factor if the technicians will keep up their certifications and become a Master Technician. The discussion flows to consumer awareness and the new ASE site geared to consumer knowledge and awareness of ASE.

ASE has been around since 1972. They are the only industry driven credentials in the industry. Getting behind ASE certifications will be a strong differentiator as technology and the skilled workforce

Listen

THA 008: Concierge Service – The Next Frontier

Jun 17, 2017

Is Your Customer Service Exceptional? Need to Lead in Your Market?

The Academy panel discusses a commitment to customer service that must start from a quality business culture or code of conduct. Learn about certain tactics that will make your shop stand at the top of the list as you show your customer uncompromising differentiation.

Listen

THA 006: Managing a Negative On-Line Review

Jun 17, 2017

These industry colleagues agree to never ignore and learn from a bad review.

Bad reviews do happen and these are great learning moments for the entire company. Every segment of the company is under scrutiny with a bad review. From business culture, your customer service commitment, your processes, procedures and systems.

It is also important to be sure you are doing business with your ideal customer. Not every customer was meant to do business with you. Create your ‘avatar’ customer and stick to it.

Listen

THA 005: Must Attend Training Conferences

Jun 17, 2017

Having a strong training culture is an important discussion point in this Town Hall Academy.

There are many choices for aftermarket technical training. Technicians need to schedule a minimum one major event a year. Our panel of experts touch on the need for training policies, budgets and supporting the vendors that make these events affordable. Also discussion points on Vision Hi-Tech Training and Expo and Automechanika.

Listen

RR 232: Dennis McCarron – On Sales

Jun 16, 2017

Do You Have the Technique to Close More Sales?
 
If you sell service or tires Dennis McCarron says, “The person who controls the sales process is the listener.” Dennis brings his passion for behavior analysis to this episode that can be titled the ‘Psychology of a Sale’. You will learn a formula to improve your selling technique.
 
Our customer doesn’t come in wanting to buy something.  It is not about your ability to sell but how skilled you are to present the solutions. If you present a product to a customer that solves three of their needs the probability is high to close.

All aftermarket organizations are sales organizations. Dennis brings a great perspective to appreciate the sales technique. This is Dennis’s second appearance on the podcast.

Listen

RR 231: Tony Tatich from TMT Complete Auto Service Center

Jun 12, 2017

How do you integrate a second-generation millennial into a succession plan?

Tony Tatich from TMT Complete Auto Service Center in Bremen, IN shares his view on the family business and the aftermarket from a millennials point of view.

Hear Tony talk about his Dad, the business, the industry and the future. It is a big business in a very small town.

He’s doing a lot of things right. See how many you agree with.

Listen

THA 004: Preparing Your Business For Sale

Jun 12, 2017

Preparing Your Business For Sale brings real world experience from a shop owner that just sold his business, one that is starting his succession plan and a business coach and consultant to bring the objective and metrics to this discussion.

Join Gary Plimmer, Ron Haugen and Bob Greenwood for this very frank and game changing Academy forum.

Listen

THA 003: Top Qualities of a Service Adviser

Jun 12, 2017

The service adviser has an important role in the automotive service industry.

Listen to a discussion with Ron Haugen from Westside Auto Pros in Des Moines Iowa and John Epstein from John’s Automotive Care in San Diego, CA.

Why should advisers understand and monitor their benchmarks, establish goals, and have access to them? They need to be able to connect with a broad range of people and personalities to include the customers, fellow coworkers and vendors. Service advisers also need to be able to stay calm under pressure and handle all the minor details. Many more learning moments presented by your industry colleagues.

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Carm Capriotto 1-003

Answers Are Here


Hi, my name is Carm Capriotto, a thirty-five-year industry veteran.

My purpose is to create real world knowledge transfer that embodies wisdom and expertise from successful service professionals and industry thought leaders.

Understanding their achievements will help you grow your business.

I provide stories and trends, from your peers. You will:

  • Solve problems through insights and ideas that bubble to the surface.

  • Affirm your own business and life strategies from the raw, personal and honest stories that are shared for you.

  • Get just one spark of a creative idea per week and imagine how you can generate substantial change and grow your business.

Finally, the content is easily accessible and archived on the web, on smart phones and tablets so it fits within everyone's available time frames and lifestyles.  Is it worth your time? I know so, but you decide.

MORE ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

Watch a recent 'Legend's' episode about the 1964 Ford Mustang or listen to over 50 Clammr episode sound bites.

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Listening is easy; right here on the website, also on Apple iTunes, Google Play Music, iHeart Radio, Spreaker, Stitcher or Otto Radio. Also on the FREE Remarkable Results Radio APP for iOS and Android.

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Enjoy Your Site -- take a Surf!

Here is why I created Remarkable Results Radio: I shudder when a service professional is struggling and blaming the outside world for his/her problems. I love it when I see successful entrepreneurs and hear about their great ideas and how they overcame their obstacles. So I created a radio show that showcases aftermarket success stories from service professionals and thought leaders that will help all listeners grasp an idea, affirm their strategies or make important changes to improve their business.