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Bill Hanvey, Auto Care Association President and CEO presents Carm Capriotto the 2017 Mort Schwartz Excellence In Education Award In San Francisco at Fall Leadership Days in September 2017.

The Remarkable Results Radio Podcast is partnering with AAPEX 2017. We'll be there with a podcast studio in Sands Expo Lobby next to the Let’s Tech Stage.  Check out this AAPEX TV interview.

Two Ways to Get Your Aftermarket Insight

Podcast interviews from service professionals, technicians, trainers, industry thought leaders.

Single subject Town Hall Format from aftermarket professionals sharing their knowledge, best practices and passion in a video round-table presentation.

Your Lesson is here. A review of the 2017 Town Hall Academy Single Subject Discussion Forum.

Who do you know? A look at the 2017 Voices of the Aftermarket. A Retrospective.

Catch a Town Hall Academy 'Replay'. Watch LIVE every Friday at 12 Noon Eastern.

ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

Type in what your are looking for in Search:

Listen on your Computer, Apple Podcasts, Google Play, iHeart Radio, Stitcher Radio, Spreaker and on the Remarkable Results Radio APP available from the iOS or Android Store.

Increase Your Climb To The Top: Latest Podcast Epiosides

RR 303: Jason Soto from Mobilesoft.com

Feb 19, 2018

There’s an APP for that!

Ever thought of connecting with your customer with your own APP. Did you know that a smartphone app is a retention strategy?

Ever thought of the challenges with social media to get your message heard? What if you could push a message to a user of your app? Will your customer have a stronger relationship with you if your app is on their phone?

Jason Soto from Mobile Soft Technology talks about the value of having your own smartphone app. Interesting concepts you need to know about. Learn about this tool and how it could work for you in your quest to create customers for life.

Listen

RR 302: Lisa and Kevin Eckler

Feb 15, 2018

Never Too Late to Get a Business Coach to Help Put the Business on the Right Path.

This interview is for anyone who started a business and took time to discover that their talent as a top technician didn’t help when it came to run a business. Lisa and Kevin Eckler from Foreign Car Specialists in Poughkeepsie, NY bring you a very raw and transparent story of their business evolution.

Kevin shared his story so that you will benefit. His business acumen wasn’t as good as his talent as a technician. He gives great advice to anyone who is struggling to make money.

Lisa is new to the business and they married four years ago. They took their blended family and business struggles head-on. Their story is fit for the ages and I know many can relate to the challenges they’ve overcome. 

Listen

THA 054: Stay Up on Social Media – Facebook Changes and your Marketing Efforts 2018

Feb 13, 2018

Stay Up On Social Media. What do the Facebook Changes Mean to Your Marketing Effort?

Facebook announced sweeping changes in early 2018. Our Academy panel provides great advice on becoming 2018 ‘Social Savvy’ and improving and changing your social media strategy.

Key talking points: You are your brand, your brand is you. Build a sales funnel around the assets you own like your website and your mailing list. Put your customer out front. Use Facebook Live because video will get preference from Facebook. And among so many other great insights you need to document instead of create content.

Listen

RR 301: Matt Purselle from Revolution

Feb 12, 2018

Treat every customer like you would your mother.

Matt Pursell the guy with the bow tie owns Revolution in Decatur, GA. As a Mercedes Benz and smart specialty shop his customers expect a level of service indicative of the brand of car they drive. Matt shares how they deliver exceptional customer service. The growth rate in the business is 10% with no advertising budget for new customers and referrals has driven his success.

Matt also stands out as a differentiator in other ways. Imagine if you will it is July and you are a customer, you just may go home with a vegetable right from the Revolution garden. How cool is that? Matt explains they grow their customers like they grow their vegetables. His culture and customer service in his company is built upon this premise: Treat every customer like you would your mother.

Listen

RR 300: 300th Retrospective: Interview with Host Carm Capriotto

Feb 8, 2018

The 300th Episode Retrospective

For the first-time podcast host, Carm Capriotto is in the interviewee seat. Seven aftermarket professionals ask Carm questions that discover the attributes and purpose of the aftermarket’s premier podcast. He shares some very personal stories and chronicles some behind the scene moments.

You’ll learn about what makes Carm tick, how it all started and what his thoughts are for the future. He is so proud of the audio library made up of the voices of the aftermarket. The guests who trusted Carm to get their story told so that all ships rise, is the pure foundation of the value of the podcast to the industry.

Listen

THA 053: Improve Communication Between the Service Adviser & Technician

Feb 6, 2018

Many Problems Are Found in A Lack Of Communications; Therefore Good Communications Can Prevent Come Backs.

Improving Communications Between the Service Adviser and Technician with Jude Larson from Valley Repair in Tenino, WA and also with JML Real Solutions, also Darrin Barney, Owner of Barney Brothers Off Road in Grand Junction, CO and Donnie Carter, Service Manager at Little Wolf Automotive in Waupaca, WI.

Communication is an important tenant in any service business. It is up to the service advisor to bring the ‘novel’ to the technician. Listen hard to the customer and write down the details of their issue or concern.

Technicians results are dependent on getting a good path to follow. Give them a great opportunity to succeed with clear in-depth information. Techs need to do their part and provide clear information back to the service advisor to support the recommendations they are going to provide as a value to the customer.

Listen

RR 299: Christopher Petersen from Northwest Automotive

Feb 5, 2018

Shop Owner For Only 2 ½ Years Makes Big Moves: Buys a Building And Retrofits It Into a State Of The Art Facility.

Christopher Petersen from Northwest Automotive in Kalispell, MT has only been a shop owner for 2 ½ years. A twenty-two-year industry veteran, Chris made the leap to shop ownership and found himself owning two properties. He shares the story and explains that his bank showed the confidence in him to support these transactions.

Good take-a-ways here on DVI, and staying on the cutting edge of change. Chris says If it is not documented, then it didn’t happen. He’s got a porter on staff and he shares how important his people are to his culture and that his loyal and happy customers are a direct reflection of him putting his people first.

Listen

RR 298: Mark Roberts from Schertz Auto Service

Feb 1, 2018

Shop Owner and Serial Entrepreneur Shares His Business Story.

Mark Roberts of Schertz Auto Service in Schertz, TX tells his story when the entrepreneurial bug hit him; he was 15 years old. Mark shares his journey and outlook on life and business.

He’s getting ready for his second branch and has implemented a succession plan. He shares his very strong outlook on family and the family unit in his business.

Mark talks about his culture, his techs pay plan, work-life balance, how his DISC profile works so well with his manager and his philanthropy efforts. He’s set up a trust to invest back in community and people.

Listen

THA 052: Lessons I Learned When I Sold My Shop

Jan 30, 2018

Lessons I Learned When I Sold My Shop

Three former shop owners tell their story on selling their business. With Margie van Lierop, Formerly of Beach Cities Garage in Laguna Hills, CA; Scott ‘Gonzo’ Weaver formerly of Superior Auto Electric, Tulsa, OK (You also know Scott from Gonzo’s Tool Box) and Dave Winters formerly of Swedish Automotive in Seattle, WA, share their experience.

Among the talking points, confidentiality, transparent and normalized profit and loss statement, valuation, business broker, asset values, being a landlord and eventual tax liability, among others.

Listen

RR 297: Jay Goninen from Find A Wrench & Find A Mechanic.com

Jan 29, 2018

Finding and Recruiting Technician Talent for Your Shop

Jay Goninen from Find a Wrench and Find a Mechanic.com brings his experience as an industry veteran and recruiter to the Remarkable Results tribe. We have a wide-open discussion on recruiting, job descriptions, why people leave and the value of a good work environment.

Among other discussion points that help you keep your people or help your recruiting effort is offering a path for growth, more responsibility, more money, and benefits. Jay feels that your shop needs to have a unique differentiator to attract top talent.

From a technician’s perspective, they usually don’t promote themselves so creating a good resume and posting it on a job board is something he helps techs with.

He says you should always be recruiting. It is like a 5-star football recruit for your college sports program. You will look at every resume and do every interview.

Listen

Answers Are Here

I think back to March 22, 2015, when service professional Dave Striegel owner of Elizabeth Auto Care from Elizabeth, PA was my first guest. I had extreme confidence in this medium, yet didn’t realize how strongly the industry would embrace the stories being shared by their industry colleagues.
My vision back then was to get successful service professionals to share their pathway on achieving remarkable results. Success is a journey, a marathon, not a sprint, and I wanted to know how.

Carm Capriotto

With that first idea and altruistic goal, to learn from our peers; the podcast has become an educational resource through storytelling for the entire aftermarket. 
The podcast branched out from just interviewing the service professional to include business coaches, married partners, technicians, women leaders in the auto care industry, trainers and association executives among others. We’ve heard of humble beginnings, extreme challenges, and near bankruptcies. We learned how not to do things and about lessons of experience and wisdom.
Through Story Telling I’m Helping Aftermarket Professionals Achieve Remarkable Results. I’m creating real-world knowledge transfer that embodies wisdom and expertise from successful service professionals and industry thought leaders.
Understanding their achievements will help you grow your business.
  • Solve problems through insights and ideas that bubble to the surface.
  • Affirm your own business and life strategies from the raw, personal and honest stories that are shared with you.
  • Get just one spark of a creative idea per week and imagine how you can generate substantial change and grow your business.
  • The content is easily accessible and archived on the web, on smartphones, my own listening APP, and tablets. It fits within everyone's available time frames and lifestyles.
 Is it worth your time? I know so, but you decide.

 

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Profit from the wisdom you will discover inside.

Listen To Learn TRANS

...and it may just change your life!

MORE ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

Important Website Links

Watch the recent 'Legend's' episode about the 1964 Ford Mustang or catch the Academy forum on Finding Our Future Instructors.

CONNECT WITH THE SHOW

Listening is easy; right here on the website, also on Apple iTunes, Google Play Music, iHeart Radio, Spreaker, Stitcher or Otto Radio. Also on the FREE Remarkable Results Radio APP for iOS and Android.

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Enjoy Your Site -- take a Surf!

Here is why I created Remarkable Results Radio: I shudder when a service professional is struggling and blaming the outside world for his/her problems. I love it when I see successful entrepreneurs and hear about their great ideas and how they overcame their obstacles. So I created a radio show that showcases aftermarket success stories from service professionals and thought leaders that will help all listeners grasp an idea, affirm their strategies or make important changes to improve their business.