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Bill Hanvey, Auto Care Association President and CEO presents Carm Capriotto the 2017 Mort Schwartz Excellence In Education Award In San Francisco at Fall Leadership Days in September 2017.

AAPEX 2017 Trans

The Remarkable Results Radio Podcast is partnering with AAPEX 2017. We'll be there with a podcast studio in Sands Expo Lobby next to the Let’s Tech Stage.  Check out this AAPEX TV interview.

Two Ways to Get Your Aftermarket Insight

Podcast interviews from service professionals, technicians, trainers, industry thought leaders.

Single subject Town Hall Format from aftermarket professionals sharing their knowledge, best practices and passion in a video round-table presentation.

Sample episode focuses on being the CEO of your business. Success & survival depends on it.

Video interview on the Remarkable Resutls Radio Podcast done by Jim Bates at Vision KC, March 2017

Catch a Town Hall Academy 'Replay'. Watch LIVE every Friday at 12 Noon Eastern.

ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

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Increase Your Climb To The Top: Latest Podcast Epiosides

RR 276: SPARK 2017 at AAPEX

Nov 17, 2017

Building The Future. Three Intense Days Showcase The Global Automotive Aftermarket.

Tyler McCartney, Nicholas Holton, Christopher Berry and Zach Rizo were four of the ten collegiate level students that were provided an unprecedented immersion into the aftermarket at the start of their careers, all because of SPARK.

As the entire aftermarket faces the need for young talent to join our industry, this interview shows the power of the SPARK Program to showcase career opportunities. These students got to see the global aftermarket on display and understand the economic impact on our economy.

Listen to the gems of wisdom from our future leaders.

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THA 041: The Value of Knowing Your Customers Observable Behavior (DISC)

Nov 15, 2017

Become A Better Communicator By Learning The Power Of Observable Human Behavior.

Kim Auernheimer, Shari Pheasant and Jeremy O’Neal bring their wealth of knowledge using the DISC profiles in their businesses. You need to understand that DISC is an evaluation of your four basic behaviors. There is a science element to our discussion but don’t let that get in the way of this very powerful communication tool.

The value of knowing your DISC and how to discover your customers or co-workers behavior traits and then communicate in their basic way is the power of this lesson. Once you know them the world is your oyster because you can now start to converse with them in their language, not yours.

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RR 275: Chris Chesney – Sr. Director Customer Training – Carquest Technical Institute

Nov 14, 2017

Are You Committed to Be A Lifetime Learner In The Automotive Aftermarket? Learn Why It Must Be Your Most Important Goal.

Chris Chesney is the Senior Director, Customer Training at the CARQUEST Technical Institute and explains that our great aftermarket has its best days ahead, however, the challenge is going to take many people, teams and organizations working together to formulate solutions as we prepare for the largest wave of technology and consolidation we’ve ever seen.

Chris explains that all successful technicians and shop owners know …. that you must be committed to being a lifelong learner. If not … you’re in the wrong profession.

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RR 274: Bill Hanvey and Bill Long / Co-Chair of AAPEX 2017

Nov 10, 2017

AAPEX Co-Chairs Share the Educational Value and Networking Power of this Premier Global Event

AAPEX is co-owned by The Auto Care Association and Automotive Aftermarket Suppliers Association (AASA). Bill Hanvey is president and CEO of Auto Care and Bill Long, AAP is president and COO of AASA.

You’ll hear about the evolution in education for the service professional and the highlights for diagnostics training and technology for 2017. Bill and Bill share many of the reasons to attend AAPEX and their strategies to keep pushing the technology envelope since we are now a technology industry.

Mobility park and ServiceEDU are discussed along with a few behind the scenes stories that will give you a high appreciation for the enormity of this project. This is the Expo and Conference not to be missed each year.

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THA 040: The Extreme Value in Doing a SWOT On Your Business

Nov 8, 2017

The Power of Performing a SWOT (Strengths, Weaknesses, Opportunity, Threats) Review of Your Business.

Join Maryann Croce, Greg Bunch and Murray Voth for a wide-open discussion on the power and value doing a SWOT on your business. These three aftermarket professionals know the worth and outcome of a well-done SWOT.

Involve your team, assign priorities to the outcome and create a timeline to do the things discovered in this exercise. You are creating a strategic plan to best prepare your company for doing business in today’s market and into the future.

Go to the show notes page for this Academy episode #40 to download support tools.

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RR 273: Technician Round Table Part 3 -Heipp – Landry -Fanslow

Nov 7, 2017

Wide Open Discussion from Three Aftermarket Technicians on Technician Pay, Benefits, Training and MORE!

Matt Fanslow, Bob Heipp and Peter Landry openly discuss some very hot and touchy subjects that effects all aftermarketer’s.

Besides technician pay and benefits, other talking points cover the commitment to forever training, getting paid for diagnostic time, ADAS, mandatory technician certification, their view of the technician shortage, and is there enough GOOD training available.

This discussion is not without its very strong perspectives that will challenge thinking and maybe convert an outlier.

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RR 272: Marcus Marchegger from Capital Automotive

Nov 3, 2017

Have You Turned Your Passion Into Your Business WHY?

Marcus Marchegger’s career as a shop owner didn’t take the traditional path. It included working for a friends shop right after college, real-estate, dealership’s and being a mortgage broker. With a new wife and baby, he had a long commute and became a stay at home dad.

His wife knew of his passion for the automotive and together they found and purchased Capitol Automotive in Carson City, NV.
Marcus takes you through the early days and some of the early regrets. We all have them. A smart, passionate people person who wants nothing more than to help people be safe and make sensible decisions about their cars.

From floor sweeper to mortgage broker to shop owner. An interesting pathway to being a service professional.

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THA 039: Eight Ways To Recruit and Build Your Team

Nov 1, 2017

When was the last time you actively recruited qualified candidates to fill your bench strength?

Kevin Vaught, Business Development Coach from Elite Worldwide, Ryan Blair from Blair Automotive and Robert Sexton from First Tire and Automotive bring their strategies, tactics and ideas to the discussion.

We cover networking, building your pipeline of qualified candidates, and your people as recruiters. They all agree that recruiting is a long game that needs daily attention. You must invest the time.

We talk about marketing efforts and being involved in secondary and post-secondary education. Many more great ideas and gems of wisdom from the Academy panel who make recruiting a ‘must do’ piece of their responsibility to their companies

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RR 271: Jim Morton – Aftermarket Trainer and ATC Educator

Oct 31, 2017

Shop Owner Turned Mobile Diagnostician and Post-Secondary Instructor Loves To Teach Our Future Technicians.

Jim Morton from Morton’s Automotive Technical Services (MATS), and educator at the Automotive Training Center (ATC) in Warminster, PA has a BIG passion for training.

Jim is a sought-after national aftermarket trainer at expos around the country including NACAT, CARS, TST Big Event, VISION KC, Automechanika, and ASA. In October 2017, he taught a diagnostics class at the ASA-PA Super Saturday event and we were able to sit for this interview.

Jim is so genuine and thankful for the opportunity to be an educator in the aftermarket and for ATC. He has impacted many students and helped professionals over the years. He is proud to have the students tell him years later that he really knows what he was talking about! Strange how that happens and better to hear it firsthand from a former student.

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RR 270: Leon Anderson from Integrity Auto Care

Oct 27, 2017

Shop Owner Finds The Holy Grail of Shop Success: Training.

Leon Anderson from Integrity Auto in South Beloit, IL credits training and more training for his success. It wasn’t always like that. He now provides hundreds of hours a year in training for his technicians and service writer.

Catering to women and baby boomers this WIX Filters’ Driving Performance Award Winner in 2016 says he hires people for their head, heart and hands. Integrity is not just the shop’s name but it is what they practice every day.

He credits his business coach and management seminars in improving his business success. He says the DVI system helps the sales process and that written goal posters are important to Leon and his whole team.

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Answers Are Here

I think back to March 22, 2015, when service professional Dave Striegel owner of Elizabeth Auto Care from Elizabeth, PA was my first guest. I had extreme confidence in this medium, yet didn’t realize how strongly the industry would embrace the stories being shared by their industry colleagues.
My vision back then was to get successful service professionals to share their pathway on achieving remarkable results. Success is a journey, a marathon, not a sprint, and I wanted to know how.

Carm Capriotto

With that first idea and altruistic goal, to learn from our peers; the podcast has become an educational resource through storytelling for the entire aftermarket. 
The podcast branched out from just interviewing the service professional to include business coaches, married partners, technicians, women leaders in the auto care industry, trainers and association executives among others. We’ve heard of humble beginnings, extreme challenges, and near bankruptcies. We learned how not to do things and about lessons of experience and wisdom.
Through Story Telling I’m Helping Aftermarket Professionals Achieve Remarkable Results. I’m creating real-world knowledge transfer that embodies wisdom and expertise from successful service professionals and industry thought leaders.
Understanding their achievements will help you grow your business.
  • Solve problems through insights and ideas that bubble to the surface.
  • Affirm your own business and life strategies from the raw, personal and honest stories that are shared with you.
  • Get just one spark of a creative idea per week and imagine how you can generate substantial change and grow your business.
  • The content is easily accessible and archived on the web, on smartphones, my own listening APP, and tablets. It fits within everyone's available time frames and lifestyles.
 Is it worth your time? I know so, but you decide.

 

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MORE ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

Important Website Links

Watch the recent 'Legend's' episode about the 1964 Ford Mustang or catch the Academy forum on Finding Our Future Instructors.

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Here is why I created Remarkable Results Radio: I shudder when a service professional is struggling and blaming the outside world for his/her problems. I love it when I see successful entrepreneurs and hear about their great ideas and how they overcame their obstacles. So I created a radio show that showcases aftermarket success stories from service professionals and thought leaders that will help all listeners grasp an idea, affirm their strategies or make important changes to improve their business.