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Bill Hanvey, Auto Care Association President and CEO presents Carm Capriotto the 2017 Mort Schwartz Excellence In Education Award In San Francisco at Fall Leadership Days in September 2017.

AAPEX 2017 Trans

The Remarkable Results Radio Podcast is partnering with AAPEX 2017. We'll be there with a podcast studio in Sands Expo Lobby next to the Let’s Tech Stage.  Check out this AAPEX TV interview.

Two Ways to Get Your Aftermarket Insight

Podcast interviews from service professionals, technicians, trainers, industry thought leaders.

Single subject Town Hall Format from aftermarket professionals sharing their knowledge, best practices and passion in a video round-table presentation.

Sample episode focuses on being the CEO of your business. Success & survival depends on it.

Video interview on the Remarkable Resutls Radio Podcast done by Jim Bates at Vision KC, March 2017

Catch a Town Hall Academy 'Replay'. Watch LIVE every Friday at 12 Noon Eastern.

ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

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Listen on your Computer, Apple Podcasts, Google Play, iHeart Radio, Stitcher Radio, Spreaker and on the Remarkable Results Radio APP available from the iOS or Android Store.

Increase Your Climb To The Top: Latest Podcast Epiosides

THA 037: Multiple Labor Rates & Matrix Parts Margins in your SMS

Oct 18, 2017

Multiple Labor Rates Can Make A Shop Competitive Depending On Jobs. It Is Easy To Set Up Parts Matrixes On Your SMS.

A big fear in our industry is we fear someone questioning our price. We need to be proud of why and what we do. We must understand the value we do for our customer.

Understanding how parts matrix’s work in your SMS and understanding the strategy behind it will improve your parts margins overnight. Also, parts pricing transparency in the industry may change parts margins in the future.

Become the CEO of your company and you’ll start to see the differences in your sales, costs and profits when you pay attention to what the CEO must do for the company.

Listen

RR 267: Brian Bates from Eagle Automotive

Oct 17, 2017

Your Business Model Needs to Be Fluid and Flexible as Tech and Business Transformations Abound.

Brian Bates from Eagle Automotive in Littleton, CO is a multi-store operation where the strength of his business culture and leadership is based on firm values and integrity.

Brian points out that leaders are not born and being a great leader can be learned. Studying leadership is your most important role as a business owner. You must learn how to be a great leader. He’s built his business based the relationship he has with his team and how they function as an organization. He says, “Customers can feel that.”

An early adopter of Digital Vehicle Inspections a member of the NAPA advisory team and his local Business Development Group has helped influence his business success.

Listen

RR 266: Patrick McHugh from Bimmer Rescue, Richmond, VA

Oct 13, 2017

Customer Avatar, Art Shows, Student Automotive STEM Classes are just a small part of this Unique Specialty Shop.

Patrick McHugh from Bimmer Rescue in Richmond, VA took a few twists and turns in his career before starting Bimmer Rescue. Patrick shares the unlikely evolution from jet pilot to shop owner.

He is a strong marketer and big thinker. From the days of working on the neighbor’s toasters to tinkering with a 1985 BMW Patrick’s path to service professional was paved with his love of how things worked.

Listen

RR 265: Kevin Hurley from Mission Viejo Transmissions & Auto Repair & Girls In The Garage

Oct 10, 2017

Women Power. The Story behind “Girls In The Garage”

Kevin Hurley had no automotive background when he was recruited to work at an AMMCO transmission store. He grew it to be number one out of 900 in the country. He had a knack for success.

After building a partnership network of transmission stores Kevin settled on one eleven bay shop and that is his showcase for Girls In The Garage; one of the most unique women’s car care clinics in the country.

Kevin tells you his startup story with Girls In The Garage and the evolution to what it is today. If you just pick up one smart or cool idea and you start your women’s clinics, you will have made a great move to help lift the image of our beloved aftermarket.

Listen

THA 036: Ten Reasons For Buying Technician Tools

Oct 9, 2017

Is Tradition Preventing Shop Owners From Buying Technician Tools? FACT: Shop Owners Are Already Paying For Their Employee Tools, And At A Super Inflated Premium With A Ton Of Interest To Boot.

This Academy panel feels that making employees supply tools is an outdated tradition, based on poor understanding of economics and is commonplace for all the wrong reasons.

We cover a lot of ground including the debt load carried by technicians, tool truck time, improved retention and loyalty. We talk side work, and how to approach starting this new strategy. The panel agrees it takes more than just money to retain top talent.

When the shop provides all the specialty tools you need to have them cataloged so everyone knows where they are located to prevent wasted time finding them. In the end, what is in the best interest for your shop will guide how you tackle this.

Listen

RR 264: Steve Ciabattoni from 360 Payments

Oct 6, 2017

Are You In Compliance with Credit Card Regulations As It Relates to Chip Cards?

Steve Ciabattoni from 360 Payments explains the regulations for EMV, the chip cards. We also discuss contracts, processing fees and who makes the real money in credit card processing.

An important episode to help evaluate your relationship and what to look for in a processor. Steve gives a tip on the best fee structure, equipment leasing and the future of credit card processing. He also is outspoken on the link between the chip reader and your SMS.

Listen

THA 035: Supplier Loyalty- The Service Professional Perspective

Oct 4, 2017

The Strength of Supplier Loyalty is Based in Relationships and Providing the Needs of the Service Professional.

This team of service professionals shared their views on supplier loyalty and how their first call supplier has earned that position. Bill Nalu, John Bridgwater and John Eppstein bring their insights as shop owners to the discussion.

Having a strong first call relationship is earned by the supplier. The panel discusses trust, part quality, service, warranty, and training as all incumbent reasons they support their supplier.

Listen

RR 263: Jason Servidio – VP Transformers Institute

Oct 3, 2017

Do You Have a Sales Culture or an Automotive Culture At Your Service Counter?

Jason Servidio, Vice-President of Transformers Institute found his calling as a service advisor. He then realized his passion for teaching sales training. Today he teaches service advisors how to be at the top of their craft.

Learn about sales technics that advisors need to master, what qualities to look for when hiring a service advisor and how to measure ROI on service advisor training. Jason shares what to do when the customer says no and why marketing money is wasted if the sales counter is not great at making long-term customers out of marketing campaigns.

Jason also shares his simple yet important retention tactic. He also shares his view of the number of service advisors to technicians need to run a successful relationship building shop.

Listen

RR 262: Skip Potter – Retired Executive Director NASTF

Sep 29, 2017

Retiring Executive Director Shares His Legacy and the Importance NASTF is to the Automotive Service Industry

Skip Potter has had a storied career working in parts distribution, motorsports, tools, service, collision, and heavy duty. He also had important roles with leading industry associations and a radio career with a syndicated radio broadcast called ‘Virginia Race Line.’

Skip is one of our unsung legacy leaders in our beloved aftermarket. He just retired as the Executive Director of NASTF (The National Automotive Service Task Force). Skip gives us a firsthand account of the value NASTF brings to the industry. You will be surprised.

Skip is one of those very versatile industry leaders and a great example of a legacy aftermarket leader. It is important we hear his story. So prepare for an important understanding of the role NASTF plays for all of us and the storied career of a legacy aftermarket leader.

Listen

THA 034: Nine Tips For a Better Work Life Balance

Sep 27, 2017

If you want Work Life Balance, first, you must BELIEVE that it’s possible. Once you believe that it’s possible, you must DECIDE that is what you want and set your INTENTION to make it so.

Become an expert at work-life balance by making it a habit, planning for it. You’ve heard many of the principles in this episode but you may have never heard them in an unfiltered way from your industry peers.

Make the choice what you are going to be. Be the master of your business. Be the master of your family when you are with them.

Listen

Answers Are Here

I think back to March 22, 2015, when service professional Dave Striegel owner of Elizabeth Auto Care from Elizabeth, PA was my first guest. I had extreme confidence in this medium, yet didn’t realize how strongly the industry would embrace the stories being shared by their industry colleagues.
My vision back then was to get successful service professionals to share their pathway on achieving remarkable results. Success is a journey, a marathon, not a sprint, and I wanted to know how.

Carm Capriotto

With that first idea and altruistic goal, to learn from our peers; the podcast has become an educational resource through storytelling for the entire aftermarket. 
The podcast branched out from just interviewing the service professional to include business coaches, married partners, technicians, women leaders in the auto care industry, trainers and association executives among others. We’ve heard of humble beginnings, extreme challenges, and near bankruptcies. We learned how not to do things and about lessons of experience and wisdom.
Through Story Telling I’m Helping Aftermarket Professionals Achieve Remarkable Results. I’m creating real-world knowledge transfer that embodies wisdom and expertise from successful service professionals and industry thought leaders.
Understanding their achievements will help you grow your business.
  • Solve problems through insights and ideas that bubble to the surface.
  • Affirm your own business and life strategies from the raw, personal and honest stories that are shared with you.
  • Get just one spark of a creative idea per week and imagine how you can generate substantial change and grow your business.
  • The content is easily accessible and archived on the web, on smartphones, my own listening APP, and tablets. It fits within everyone's available time frames and lifestyles.
 Is it worth your time? I know so, but you decide.

 

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...and it may just change your life!

MORE ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

Important Website Links

Watch the recent 'Legend's' episode about the 1964 Ford Mustang or catch the Academy forum on Finding Our Future Instructors.

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Listening is easy; right here on the website, also on Apple iTunes, Google Play Music, iHeart Radio, Spreaker, Stitcher or Otto Radio. Also on the FREE Remarkable Results Radio APP for iOS and Android.

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Enjoy Your Site -- take a Surf!

Here is why I created Remarkable Results Radio: I shudder when a service professional is struggling and blaming the outside world for his/her problems. I love it when I see successful entrepreneurs and hear about their great ideas and how they overcame their obstacles. So I created a radio show that showcases aftermarket success stories from service professionals and thought leaders that will help all listeners grasp an idea, affirm their strategies or make important changes to improve their business.