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RR 186: Chris Cloutier on Shop Technology

Jan 12, 2017

Do you understand the logical progression of software tools and systems in your company?

Keeping up with technology improvements and enhancements is an important strategy for any shop owner. Chris Cloutier has created an info-graphic that maps the implementation and process of a technology driven service shop

Chris created a website to help shop owners understand the process, stages and options available for shop owners. The timeline helps create an implementation strategy so that every shop keeps up with technology advancements and critical levels of customer interaction and connection.

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RR 185: Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service

Jan 9, 2017

High Flying Entrepreneur Combines Used Cars with Automotive Service to Create the Right Formula.

Bill DeBoer, AAM has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Started by his dad in 1982 DeBoer’s also sells used cars.

DeBoer speaks to the value ride sharing will bring to his business, his new mastermind group, and his new Car Care Club among many other topics.

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RR 184: Tim Dwyer Automotive Education Specialist at Consulab

Jan 5, 2017

Tim Dwyer was a shop owner for 25 years and was an instructor at Oklahoma State University Institute of Technology, for 12 years, where he helped start and instructed the Pro-Tech Automotive Internship program. He has found a perfect evolution of his storied carrer as an automotive education specialist at ConsuLab Educatech.

Tim is pays it forward with a very in-depth interview that covers many bases from his own shop, to being an educator and discovering a powerful way to educate his students with a Team Based Learning approach to his work in helping instructors utilize the power of their teaching aids.

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RR 183: Michele Winn, Diagnostician at Beck Service Center

Jan 3, 2017

Lincoln Tech Grad: Only woman in her class is drivability diagnostician at Beck Service Center.

Michele Winn flipped burger at Wendy’s when she got her first job doing payroll at a service center. She got the bug and spent six years at a Goodyear, then on to Linder Technical Service and now at 30 bay operation Beck Service Center in Indianapolis.

Michele graduated from Lincoln tech and spends her day diagnosing drivability and electrical problems. She shares her opinions of training, she lists her personal strengths and feisty is one of them and how she sees the impact of future technology.

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RR 182: Bobby Bassett on Cooling System Comebacks

Dec 29, 2016

Simple Solution to Minimize Cooling System Comebacks

Bobby Bassett, the Manager of Training North America for Gates Corporation shares important facts about cooling system repairs.

Bobby explains the do-right-rule when it comes to cooling system repairs. He says 40% of radiator failure and 95% of water pump failure is due to coolant contamination. Listen to Bobby Bassett’s frank discussion on minimizing customer comebacks. It’s very simple.

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RR 181: Jerry Kubitsky from Summit Transmissions

Dec 26, 2016

Shop owner survives a fire and re-opens within a month.

Jerry Kubitsky of Summit Transmissions has toughed through a few challenges in his business career. From having to buyout a partner, to closing a store to a fire in August 2016 that closed the shop for a month; Jerry has survived and continues to prosper where others would have thrown in the towel.

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RR 179: Tristan Realubit from Real Autohaus Automotive

Dec 19, 2016

Tristan Realubit, AAM owns Real Autohaus Automotive in Westmont. IL. He has had his share of challenges that for many, would have thrown in the towel years ago. Armed with powerful advice from his mother he continued his quest to be a shop owner even though he didn’t understand the business side of the business.

As luck would have it he found AMI On-Line and then bought a Mitch Schneider book. Those two forces put Tristan on the right path. He has plans to add his second location now that he has retired the debt that mounted as he learned the business.

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RR 178: The Digital Sales Process with Jeremy O’Neal and Chris Cloutier

Dec 15, 2016

Listen to Chris Cloutier from Autotex.me and Jermey O’Neal from Advisor Fix in a round table discussion on this very subject. They bring to light the many reasons that digital selling is here to stay and it will alter the way business is done into the future.

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RR 177: Joe Hanson from Gordie’s Garage

Dec 12, 2016

Joe Hanson, second generation family at Gordie’s Garage, Roseville, MI, shares many of his strategies and tactics on the family business. He will implement his first Profit Sharing program for his team in 2017. He tells you how it came to be.

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RR 176: Jennifer Maher from TechForce Discussing a Solution to the Technician Shortage

Dec 8, 2016

There’s a tech shortage in the transportation industry. It doesn’t matter if you’re talking automotive, trucking, diesel, aftermarket, motorcycle, marine, collision repair…you name it…they’re all struggling to find trained, professional technicians. Meet Jennifer Maher, the CEO/Executive Director of TechForce Foundation, a nonprofit 501(c)(3) with the mission to champion students to and through their education and…

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Answers Are Here

carm-fb-pic-1Hi, my name is Carm Capriotto, a thirty-five-year industry veteran. My purpose is to create real world knowledge transfer that embodies wisdom and expertise from successful service professionals and industry thought leaders. Understanding their achievements will help you grow your business.

I provide stories and trends, from your peers, in an personal interview. You will:

  • Solve problems through the insights and ideas that bubble to the surface.

  • Affirm your own business and life strategies from the raw, personal and honest stories that are shared for you.

  • Get just one spark of a creative idea per week and imagine how you can generate substantial change and grow your business.

Finally, the content is easily accessible and archived on the web, on smart phones and tablets so it fits within everyone's available time frames and lifestyles.  Is it worth your time? I know so, but you decide.

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Here is why I created Remarkable Results Radio: I shudder when a service professional is struggling and blaming the outside world for his/her problems. I love it when I see successful entrepreneurs and hear about their great ideas and how they overcame their obstacles. So I created a radio show that showcases aftermarket success stories from service professionals and thought leaders that will help all listeners grasp an idea, affirm their strategies or make important changes to improve their business.