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Improve Your Career Path by Learning from Successful Trailblazers.

Two Ways to Get Your Aftermarket Insight

Podcast interviews from service professionals, technicians, trainers, industry thought leaders.

Single subject Town Hall Format from aftermarket professionals sharing their knowledge, best practices and passion in a video round-table presentation.

Sample episode focuses on being the CEO of your business. Success & survival depends on it.

Catch a Town Hall Webinar 'Replay'. Watch LIVE every Friday at 12 Noon Eastern.

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Increase Your Climb To The Top: Latest Podcast Epiosides

RR 223: Family Business: Three Sons Point of View

May 22, 2017

Aftermarket Family Business Dynamics. Second and Third Generation Service Professionals Speak About their Role and Relationship with their Dads.

Brett Beachler, 3rd generation join second generation sons Tom Palermo and Gary Pontious, Jr. in a discussion on the family business and their father son relationship. The aftermarket is mostly lead by family businesses and many business owners are contemplating succession.

Learn how these three sons have grown up in the business and how they see their role and what their dad has taught them about leading into the next generation.

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RR 222: Dwayne Myers from Dynamic Automotive

May 18, 2017

Vice Chair of CCPN is Honored as a 2017 ASE/Autocare World Class Technician

Dwayne Myers tells his story that starts in the Army and ends with the 2017 ASE/Auto Care World Class Technician Honor. It seems that everything Dwayne Myers did in his career helped pave the way to this recognition.
 
A partner in the four-shop operation Dynamic Automotive in Frederick County, MD, listen to Dwayne’s message that anyone can have success. He says, “Don’t be afraid to give up the good to go after the great.”
 
Dwayne shares some great wisdom on Dynamics commitment to training and building a team. He sees a bright future for all shop owners and provides a great piece of management wisdom: ‘Never Talk Mad’.

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RR 221: Bill Greeno from Quality Automotive & Smog

May 15, 2017

An Unyielding Commitment to Customer Service is Facilitated through Communication Education.

Bill Greeno from Quality Automotive and Smog in Truckee, CA and a business consultant with a focus on leadership and management is big on communication. He and his team work hard on building strong internal communication, that he says makes huge difference in his unyielding customer service.

He also believes that having a satisfied staff is pivotal to customer service success. Having a shared vision is at the core of this. Their Vision Statement is “Your Trusted Local Auto Care.” Their service related conversations revolve around their Vision Statement and it is the launch pad for discussions regarding new ideas and/or changing a policy or procedure.

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RR 220: Barry Barrett & Tom Ziglar

May 11, 2017

Selling and Personal Inspiration Times Two! Join Two Sales and Personal Improvement Trainers that Speak Directly to all Aftermarket Professionals.

Barry Barret, Director of Training at RLO and a Ziglar Legacy Certified Coach and Tom Ziglar, CEO of Ziglar Inc. bring their personal improvement passion as it relates to all automotive aftermarket professionals.

We talked about ‘The Wheel Of Life’, The fastest way to success is to replace a bad habit with a good habit, how to create a perfect start to your day, Zig Ziglar stories and much more. Enjoy a very inspirational episode that could become one of your most listened to interviews.

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RR 219: Nick Lenhart from Lenhart’s Service Center

May 8, 2017

Fourth Generation Millennial in Partner With His Dad Speaks to the Challenges of Succession, Debt Management and the Changing Industry.

Nick Lenhart from Lennart’s Service Center Tire Pro’s brings a very honest and transparent discussion to the table. On top of the legacy customer service that Lenhart’s is known for they are big in community philanthropy. Nick shares the story on one key tool they use to do community outreach.

Nick shares why they made a move to Tire Pros and that their move to DVI was important and rewarding. He explains the strategy he uses on social media why improving his balance sheet is important to his dad’s succession plan with him and the value he places on networking and twenty groups.

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RR 218: Rick Escalambre, Educator – Trainer

May 4, 2017

We call aftermarket professionals independent and that mislabeling has a negative impact on the industry.

Rick Escalambre the 2015 Vision Educator of the Year, retired two years ago from Skyline College and is busier than ever as an adjunct professor and contract trainer.

He is an author and member of NASTF Education Committee and involved in the educators think tank at Vision KC among others.

Rick is very outspoken on licensing and having a standardized training model in post-secondary education. Among the talking points: getting involved in education, shops recruiting at the college level, and creating strong apprentice programs. This career educator will have you thinking hard about his perspectives.

Listen

RR 217: Stacia Hamp from Community Auto

May 1, 2017

Father & Daughter Team Keep their Strong Culture at the Forefront of their Shop and Get Recognized by BBB with their Highest Honor.

Stacia Hamp and her dad Eric Warrington have worked together for 13 years. They’ve forged a strong working relationship and the business has blossomed.

Stacia’s dad Eric, built the business on trust and ethics. She says dad has the heart of the business culture firmly in hand and no better tribute than in being recognized as the winner of the 2017 Northern Colorado Better Business Bureau Torch Awards for Ethics in the Small Business Category.

Stacia talks training, the value DVI has brought to their business, the value of having a mentor, how dad and daughter bring their diverse personalities into a perfect focus for the business among many more key talking points.

Listen

RR 216: Dennis McCarron from Dealer Strategic Planning

Apr 27, 2017

Stop with the millennial Nonsense

Dennis McCarron, formerly Bridgestone’s National Management Instructor, joined Dealer Strategic Planning, Inc. (DSP) as a group facilitator and is now Executive Director.

At DSP, Dennis and his team help independent aftermarket dealers manage the financial, branding, and human resource aspects of running a business.

Dennis shares his passion on the value of twenty groups, the importance of cash reserves, the power of payroll management and suggests that it is time to embrace the millennials as great customers and employees. A solid interview with great lessons.

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RR 215: Derek Kaufman from Schwartz Advisors

Apr 24, 2017

Prepare for coming trends, emerging technology and business disrupters as the aftermarket prepares for the future.

Derek Kaufman, Managing Partner at Schwartz Advisors is focusing his future lens on today’s trends that will have a big impact on how the aftermarket does business tomorrow.

Will you be prepared to change your business model because car sharing, autonomous cars, augmented reality, an increasing hybrid share, multi-party leasing, among others will force you to do business differently as the future unfolds.

Aftermarket players are innovative and responsive to turn these realities into a business advantage by offering service alternative that are fully competitive with the OE shops.

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RR 214: Carrie-Lynn Rodenberg from Turnkey Marketing

Apr 20, 2017

Did you know that it may take 12 marketing touch points with your customer or potential customers to get them you’re your door?

Carrie-Lynn Rodenberg owner of Turnkey Marketing is totally focused on the service professional.

Many service professionals do marketing and social media well. You will affirm you strategies with Carrie-Lynn. If you struggle with marketing or social media, you will find many ideas to help you get started or to help you understand how to start.

The episode contains talk on customer touch points, Facebook, Instagram, Twitter and Linked In. We also cover organic content creation and how to optimize all your marketing channels for the greatest impact for your efforts.

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Carm Capriotto 1-003

Answers Are Here


Hi, my name is Carm Capriotto, a thirty-five-year industry veteran.

My purpose is to create real world knowledge transfer that embodies wisdom and expertise from successful service professionals and industry thought leaders.

Understanding their achievements will help you grow your business.

I provide stories and trends, from your peers. You will:

  • Solve problems through insights and ideas that bubble to the surface.

  • Affirm your own business and life strategies from the raw, personal and honest stories that are shared for you.

  • Get just one spark of a creative idea per week and imagine how you can generate substantial change and grow your business.

Finally, the content is easily accessible and archived on the web, on smart phones and tablets so it fits within everyone's available time frames and lifestyles.  Is it worth your time? I know so, but you decide.

MORE ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

Watch a recent 'Legend's' episode about the 1964 Ford Mustang or listen to over 50 Clammr episode sound bites.

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Enjoy Your Site -- take a Surf!

Here is why I created Remarkable Results Radio: I shudder when a service professional is struggling and blaming the outside world for his/her problems. I love it when I see successful entrepreneurs and hear about their great ideas and how they overcame their obstacles. So I created a radio show that showcases aftermarket success stories from service professionals and thought leaders that will help all listeners grasp an idea, affirm their strategies or make important changes to improve their business.