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Bill Hanvey, Auto Care Association President and CEO presents Carm Capriotto the 2017 Mort Schwartz Excellence In Education Award In San Francisco at Fall Leadership Days in September 2017.

The Remarkable Results Radio Podcast is partnering with AAPEX 2017. We'll be there with a podcast studio in Sands Expo Lobby next to the Let’s Tech Stage.  Check out this AAPEX TV interview.

Two Ways to Get Your Aftermarket Insight

Podcast interviews from service professionals, technicians, trainers, industry thought leaders.

Single subject Town Hall Format from aftermarket professionals sharing their knowledge, best practices and passion in a video round-table presentation.

Your Lesson is here. A review of the 2017 Town Hall Academy Single Subject Discussion Forum.

Who do you know? A look at the 2017 Voices of the Aftermarket. A Retrospective.

Catch a Town Hall Academy 'Replay'. Watch LIVE every Friday at 12 Noon Eastern.

ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

Type in what your are looking for in Search:

Listen on your Computer, Apple Podcasts, Google Play, iHeart Radio, Stitcher Radio, Spreaker and on the Remarkable Results Radio APP available from the iOS or Android Store.

Increase Your Climb To The Top: Latest Podcast Epiosides

RR 294: Jeff Buckley & Jeff Matt on Social Media

Jan 18, 2018

Social Media: A contrast of Two Strategies to Engage your Customer

This is a contrast in social media strategies. Jeff Buckley has his style and methods and Jeff Matt is the opposite. Both great companies, both strategies work.

Jeff Buckley from My Fathers Shop in Midlothian, TX and Jeff Matt from Victory Auto Service a five-branch operation in Minneapolis. MN, share their different approach.

Each of their methods work and they both feel their ROI is worth it. Listen to find out which is your best approach.

Listen

THA 050: Finding The Right Business Coach

Jan 16, 2018

Finding The Right Business Coach.

A strong group of successful service professionals credits a business coach or consultant for their success. This Academy panel is in agreement on the steps you must weigh when considering hiring a business coach or consultant.

Be prepared to put your pride on the shelf and learn how to grow your business to new heights. Let the coach Identify your problems with profit, productivity, training, marketing, pricing labor and parts among others.

Your coach will teach you how to identify your problems and show you ways to fix it yourself. Business coaches/consultants help business owners develop skills to become reliant on their own. You will also be held accountable for your goals and production.

Listen

RR 293: Brin Kline, AAM form Assured Auto Works

Jan 15, 2018

Shop Owner Stays on the Cutting Edge of Automotive Technology

Brin Kline owns Assured Auto Works in Melbourne, FL but never misses a technical training class presented by a top industry trainer. He can’t take the technician out of his business owners mindset.

Brin has set his goals to be a technical instructor at Vision KC some day. He works very hard on learning the technical side of the automotive. A proponent of day-time training and a member of many industry advisory councils like iATN and CTI.

Brin believes that every technician should take a business course to understand how business operates.

Listen

RR 292: Technician Round Table – Part 4 – Heipp – Landry – Fanslow – Meyers

Jan 11, 2018

Wide Open Discussion from Three Aftermarket Technicians and One Who Left the Industry.

As usual, these guys brought their opinionated selves to the interview, yet spoke from the heart about topics they are passionate about. Some no holds barred discussion points. There are times where there is no sugar coating and that is good to embrace all sides of an issue.

Matt Fanslow, Bob Heipp, Peter Landry and Tom Myers openly discuss some very hot and touchy subjects that affect all aftermarketer’s.

Just a few of the topics we discussed, shops charging for diagnostic time, opinions on social media, a discussion on augmented reality. They discuss that techs need to help the business owner make money, and therefore owners should share in the wealth. We talk about shop owners training their top and best-vested technicians and talk pay and benefits.

Listen

THA 049: How to Sell Diagnostics

Jan 9, 2018

How To Sell Diagnostics at a Profit?

This is not an easy question to answer. Service professionals must be paid for their expertise because the cost of doing diagnostics is the most expensive service you have in your building.

It is time to move from diagnostics to testing and analyzing. Every shop needs to build a premium product around testing and analyzing. You need to be known as the ‘we can fix anything right the first time shop’. Your motto: “We have the best technicians.” Your shops testing and analyzing skills is the premium product you sell and are known for in your marketplace. No need to go anywhere else. We do the research, test, analyze and discover what is wrong. We present the solution then you decide.

Marketing this premium product requires a strong testing/analyzing process that both the service advisor and technician are totally in agreement with. The benefits allow the SA to confidently sell testing and analyzing.

The diagnostician knows that the SA will sell the value and benefits to the customer because the process dictates the work to be done. A very strong discussion and powerful take-a-ways that will arrest the black hole in your business of profitable diagnostic time.

Listen

RR 291: Bambi Crozier from Car Clinic and ASOG

Jan 8, 2018

Changing the Image of the Industry; One Customer at a Time.

Bambi Crozier and her husband Neil own Car Clinic in Lowell, AR. They are dedicated to lifelong customer relationships and are working to change their customer’s image of the industry to that of a profession and not just a trade.

With her background in customer service, she and Neil set out on a mission of change. She started by asking her customer’s a lot of questions about their vehicle. She discovered that her customers wanted the down and dirty truth about their vehicle needs.

Listen to her story of startup and transformation. She knows that the rapid change in technology and the way tech is affecting how business is done today will require a smarter, wiser business owner. She believes in the power of the statement: ‘You Don’t Know What You Don’t Know.’

Listen

RR 290: Al Haberstroh and Robert Cannon

Jan 4, 2018

Marketing To the Ultimate Customer. The Power of Video and the Zero Moment of Truth.

Al Haberstroh, a partner and Chief Strategy Officer at MontAd Media, a data marketing company serving the auto aftermarket and Robert Cannon, Chairman and CEO of AutoNetTV. Discuss building confidence and awareness in your consumer’s relationship.

These two companies have formed a strategic partnership to provide innovative content and marketing services to the aftermarket. They believe, “Macro trends like price transparency and more educated consumers are compelling smart manufacturers to connect with repair shops and consumers in creative ways.”

This conversation is going to light you up if you are into branding, marketing and the buying moment of truth. Al and Robert have a handle on the ‘e’ buying experience and look to work with the aftermarket to nurture a knowledgeable and brand conscious customer for the service professional.

Listen

THA 048: Grow Your Fleet Business

Jan 2, 2018

Growth Strategy: Fleets

Fleet business can sustain your revenue during the up and down times of the year. Get started and be willing to change and adjust as you move along. These three experts agree that it may be time for you to ‘Get out of your comfort zone’ and jump into the fleet business.

Learn from Tom Palermo from Preferred Automotive Specialists in Jenkintown, PA, John Constantin from Bison Fleet Service in Buffalo, NY and Bill Nalu from Interstate Auto Care in Madison Heights, MI.

We talk how to recruit fleet customer, obvious reasons to get into fleet business, the how and the challenges of implementing and growing fleet revenue.

Listen

RR 289: Tony Adams from Weavers Auto Center

Jan 1, 2018

The Leadership Challenge

Tony Adams, Vice President of Operations at Weavers Auto Center in Shawnee, KS, has an inspiring story about change and leadership. Listening to stories like Tony’s, who have achieved success while toughing through challenges and learning from mistakes, can build strength in all who listen.

Tony admits to what all good leaders know; admit your mistakes, learn from them and move forward. It builds strong leadership. He shares his very transparent story. You’ll either relate to it or learn from it.

We all will experience a story like Tony’s at least once in our lives. Never stop learning and build a fire under your team to serve the customer.

Listen

RR 288: Jorge Antico from eAutoClub.com

Dec 28, 2017

Customer Transaction Data is a Powerful Resource for Organic Growth

With a business and computer science education, Jorge Antico identified the aftermarkets need for transactional service-data aggregation. In essence, a family-owned vehicle fleet service management system.

The data that sits on your server contains a treasure of information that can be served up in just the right way. With the right AI software for natural language predictive CRM, you can do a lot with your information. Antico shares the power of growing your business using the data you already own.

This episode will provide much insight, from a tech perspective. There are many strong thinking moments here that will energize your systems and marketing talents and inspire you to grow your business.

Listen

Answers Are Here

I think back to March 22, 2015, when service professional Dave Striegel owner of Elizabeth Auto Care from Elizabeth, PA was my first guest. I had extreme confidence in this medium, yet didn’t realize how strongly the industry would embrace the stories being shared by their industry colleagues.
My vision back then was to get successful service professionals to share their pathway on achieving remarkable results. Success is a journey, a marathon, not a sprint, and I wanted to know how.

Carm Capriotto

With that first idea and altruistic goal, to learn from our peers; the podcast has become an educational resource through storytelling for the entire aftermarket. 
The podcast branched out from just interviewing the service professional to include business coaches, married partners, technicians, women leaders in the auto care industry, trainers and association executives among others. We’ve heard of humble beginnings, extreme challenges, and near bankruptcies. We learned how not to do things and about lessons of experience and wisdom.
Through Story Telling I’m Helping Aftermarket Professionals Achieve Remarkable Results. I’m creating real-world knowledge transfer that embodies wisdom and expertise from successful service professionals and industry thought leaders.
Understanding their achievements will help you grow your business.
  • Solve problems through insights and ideas that bubble to the surface.
  • Affirm your own business and life strategies from the raw, personal and honest stories that are shared with you.
  • Get just one spark of a creative idea per week and imagine how you can generate substantial change and grow your business.
  • The content is easily accessible and archived on the web, on smartphones, my own listening APP, and tablets. It fits within everyone's available time frames and lifestyles.
 Is it worth your time? I know so, but you decide.

 

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Profit from the wisdom you will discover inside.

Listen To Learn TRANS

...and it may just change your life!

MORE ACTIONABLE INTERVIEWS: THE SERIES

ON-DEMAND AUDIO THAT IS TAYLORED TO YOUR SPECIFIC AREA OF INTEREST

Important Website Links

Watch the recent 'Legend's' episode about the 1964 Ford Mustang or catch the Academy forum on Finding Our Future Instructors.

CONNECT WITH THE SHOW

Listening is easy; right here on the website, also on Apple iTunes, Google Play Music, iHeart Radio, Spreaker, Stitcher or Otto Radio. Also on the FREE Remarkable Results Radio APP for iOS and Android.

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Enjoy Your Site -- take a Surf!

Here is why I created Remarkable Results Radio: I shudder when a service professional is struggling and blaming the outside world for his/her problems. I love it when I see successful entrepreneurs and hear about their great ideas and how they overcame their obstacles. So I created a radio show that showcases aftermarket success stories from service professionals and thought leaders that will help all listeners grasp an idea, affirm their strategies or make important changes to improve their business.