Go Silent

Do you have an app that silences your phone for a set period of time? I do. Whenever I record a podcast, and every recording is important, I put my phone into silent mode for the exact amount of time I need. No interruptions. No distractions. No temptation. The best part is that when the…

DTI – Can You Imagine?

Here is another analogy to the dental industry that I think you’ll appreciate. If you are like me, we constantly see things in everyday life and connect them back to our industry. Last week, I was in the chair at my dentist’s office for routine maintenance. For both my dentist and me, that’s every six…

Our Pitiful Roads and Your Clients’ Cars

I’ve always said you’ve got to know when to stop digging when you’re in deep trouble. That’s the rule of holes. So many people who face challenges keep digging deeper and never pause to understand how to stop and climb out. However, the “rule of holes” in this blog refers to something quite different. I…

Words Matter: Why ‘Installer’ Doesn’t Define Our Profession

Another critical shift we must champion is retiring the term installer when referring to professional automotive service. We do far more than install parts. Roofers install roofs. Window companies install windows. Flooring contractors install carpet and tile. Modern automotive professionals diagnose, analyze, calibrate, verify, interpret data, and solve increasingly complex technical problems. Installer is terminology…

Are You Professional Enough?

“I’m a professional.” That’s very easy to say. I own a business. I make money. I have customers. I have an LLC. Maybe even multiple locations. But does owning a business automatically make someone a professional? What is the real standard for professionalism? Is it self-declared? Or is it something experienced by your clients, your…