Archive for August 2026
Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]
What if the best way to train an automotive team isn’t another four-hour evening class, but a few minutes of learning every day?
Carm Capriotto sits down with David Boyes, President of Today’s Class, and Brad Updegraff, owner of Dave’s Ultimate Automotive, to explore how continuous learning and gamification are creating more engaged, knowledgeable teams.
Brad shares how his seven-location operation uses Today’s Class to support ASE certification, keep experienced technicians current with rapidly changing vehicle technology, and turn training into something employees actually want to participate in.
What You’ll Learn
Why daily learning can be more effective than traditional after-hours training.
How raffles, auctions, and rewards turn training into a team-building experience.
How shop-versus-shop competition can create stronger teamwork than individual leaderboards.
How custom training content can identify knowledge gaps and strengthen advisor performance.
Why continuous learning is essential as vehicle technology continues to evolve.
What’s coming next for Today’s Class, including EV, hybrid, electrical, leadership, and financial training.
Training doesn’t have to feel like a requirement. When learning is consistent, accessible, rewarding, and connected to career growth, it can become part of the culture. Brad and David demonstrate how gamification can turn education into daily engagement while helping automotive professionals build the skills needed for the future.
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
remarkableresults.biz/a498
Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]
What happens when one of the industry’s fastest-growing events doubles its exhibit space and brings together more than 200 exhibitors, 80+ training sessions, and thousands of automotive professionals?
Carm Capriotto sits down with Ryan Ragan, Executive Director of the Automotive Service and Tire Alliance (ASTA), for a preview of the upcoming ASTA Expo in Raleigh, North Carolina. Ryan shares what makes this year’s event different, from its massive growth and unique Survivor themed networking experience to next-generation training and technology designed for today’s increasingly complex vehicles.
What You’ll Learn
Why the ASTA Expo has more than doubled its exhibit space to over 112,000 square feet.
What attendees can expect from more than 200 exhibitors and 80+ educational sessions.
How the Survivor themed networking activities are designed to get attendees out of their comfort zones and meeting new people.
How AI, virtual reality, and augmented reality are changing automotive training.
Why today’s automotive professionals need skills beyond turning wrenches.
How the event is designed to serve everyone from first-year apprentices to experienced shop owners.
The ASTA Expo is evolving alongside the automotive industry. With expanded education, emerging technology, creative networking, and opportunities to connect with professionals across the industry, the event is designed to help attendees learn, adapt, and build relationships that move the industry forward.
Exclusive $25 off your ASTA Registration with Code: Results25
Register Here: https://astausa.org/buy-expo-tickets
remarkableresults.biz/e1104
Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]
What if the key to a better customer experience wasn’t working harder, but creating better shop flow?
Murray Voth of RPM Training and shop owner Doug Brackett join Carm Capriotto to discuss how online scheduling, AI-powered communication, and intentional processes can reduce front-counter chaos while improving efficiency and customer satisfaction.
What You’ll Learn
Why online scheduling should function as a reservation request, not an automatic appointment.
How setting the “next expectation” builds customer trust and reduces anxiety.
Why qualifying customers helps create a better experience for everyone.
How AI and digital communication reduce interruptions and free advisors to build stronger relationships.
The operational strategies behind a calm, highly productive service counter.
Real-world performance metrics that demonstrate the power of better shop flow.
The best shops don’t eliminate the human touch, they eliminate unnecessary chaos. By combining clear communication, intentional scheduling, and smart technology, shop owners can create a more predictable workflow, a better customer experience, and a less stressful environment for both employees and clients.
remarkableresults.biz/a497
Why Employees Disengage and How Leaders Reconnect Them [RR 1103]
Why are so many employees disengaged at work, and what can leaders do about it?
Dr. JJ Peterson explores how business leaders can cure employee disengagement by applying the StoryBrand framework to their management style. The episode addresses a massive workplace crisis: roughly 80% to 90% of the American workforce identifies as disengaged, meaning they are stressed, disconnected, and not giving their best. Because a boss can impact an employee’s mental health even more than a therapist, Dr. Peterson argues that leaders have a profound responsibility to show up in a way that positively impacts their team.
What You’ll Learn
Why most employees disengage and what leaders can do to change it.
The four workplace character roles: Victim, Villain, Hero, and Guide.
Why great leaders stop trying to be the hero and instead help their employees succeed.
How empathy and authority work together to build trust and accountability.
Why people want to feel they matter more than they want to feel motivated.
How defining purpose and creating a shared story strengthens company culture.
Why repairing relationships after mistakes builds lasting trust and psychological safety.
Dr. Peterson notes that people don’t wake up wanting to be motivated; they wake up wanting to matter. Leaders must clearly communicate two things to make employees feel they matter: why the company’s work is important (e.g., alleviating severe stress for customers with broken down cars) and why the individual’s specific role in that mission is valuable. Similarly, true company culture is not about having snacks in a breakroom; it is about intentionally building a shared story where everyone knows their roles, values, and what success looks like.
remarkableresults.biz/e1103