Simple Solution to Minimize Cooling System Comebacks
Bobby Bassett, the Manager of Training North America for Gates Corporation shares important facts about cooling system repairs. LISTEN HERE.
Bobby provides the simple secret to maximize customer satisfaction when you replace a water pump. The stats on alleged defective water pumps is staggering and that is why Bobby wanted to share the holy grail of minimizing comebacks.
Bobby explains the do-right-rule when it comes to cooling system repairs. He says 40% of radiator failure and 95% of water pump failure is due to coolant contamination. Listen to Bobby Bassett’s frank discussion on minimizing customer comebacks. It’s very simple.
This interview will save you, no make you, money and bring your customer satisfaction rates way up as it relates to cooling system repairs. Bobby Bassett stresses that if you do not do a complete cooling system job you are creating very high chance of a comeback. And who wants comebacks.
Bobby talks CONTAMINATED COOLANT and shares research on Radiator and Water Pump Failures and OE Coolant Hose Factors.
Bobby Basset is involved with ATMC (Automotive Training Managers Council) and is a past Chairman. He is also a NACAT Foundation past Chair and created the Gates Tools for Schools program. He is engaged with the ASE Board of Governors and is a SkillsUSA Automotive Service Technology Committee member.
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!
