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Where the Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket Reside.

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The Back Catalog - LISTED BY MOST RECENT

Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819]

Benefits of Toastmasters – Craig O’Neill [AW 142]

Being Married to a Shop Owner: Spouse Perspective [RR 818]

Service Advisor Overload: Part 2 [THA 312]

Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]

Extended Car Warranties – Greg Buckley [AW 141]

Finding Technicians Part 2 – Chris Lawson [RR 816]

Advice For New Shop Owners [THA 311]

Ask Ortho – Eric Turkington and Kim Conti [RR 815]

Used Car Market – Lauren Fix [AW 140]

Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]

Forget the Past: Focus on the Future [THA 310]

A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]

Creating Simple YouTube Videos Under 60 Seconds – Niko Sougias [AW 139]

Doubles Sales to $2 million in 18 Months [RR 812]

Strategies to Communicate Pay: The Good, Bad and Ugly [THA 309]

Proper Equipment Equals Higher Efficiency – Justin Allen [RR 811]

Student Career Fair [AW 138]

What Is Your Duration of Service? Carolyn Coquillette [RR 810]

What Does the Shop of the Future Look Like? [THA 308]

Nationwide Labor Rate Tracker – Tom Ham [RR 809]

The Best Part of a Student’s Day: Interning at Local Shop [AW 137]

Are You Stuck? Fall in Love with Your Business Again – Mike Searls [RR 808]

Learn to Lead: Empower Your People [THA 307]

Be The Hero When Your Customer Is At Their Most Vulnerable – John DiJulius [RR 807]

Second Location: “Lower Slower Delaware” [AW 136]

The Power of Branding and The Power of Letting Go – Andy Bizub [RR 806]

Remote Ownership [THA 306]

Passion To Support Abused Children – Chris and Pete Meier [RR 805]

Wife Encouraged Husband To Open His Own Shop [AW 135]

Millennials Are Becoming Your Most Important Employee and Customer – Kent Bullard [RR 804]

Service Advisor Overload [THA 305]

Finding Technicians Part 1- Chris Lawson [RR 803]

The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]

Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]

Seller Beware [THA 304]

Public Perception of Automotive Careers – Bill Thompson [RR 801]

“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]

Our Adoption Story [RR 800]

Alignments! Rates, Numbers and ROI [THA 303]

Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]

Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]

TechForce: Powering Our Youth [RR 798]

We Are Paperless and Loving It! [THA 302]

Behind the Scenes: Hudson Family Trifecta Awards [RR 797]

The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]

Fixing Fuel Pump Comebacks – Malcolm Sissmore [RR 796]

Service Advisor Pay Plans [THA 301]

The Benefits of Purchasing EV’s For Tenured Technicians – Bill Nalu [RR 795]

Demeny Pollitt Lists Her Labor Rates and Menu Prices On Website [AW 130]