FTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons 03/04/2019 Listen and view episode notes RR 410: Tom Ham – Running Your Business Remotely 03/01/2019 Listen and view episode notes THA 108: The Value of a Professional HR Support Company 02/27/2019 Listen and view episode notes RR 409: AJ Nealey: Living the Dream. Turned His Vision Into His Reality. No, is Hard To Say for AJ! 02/26/2019 Listen and view episode notes FTR 034: Greg Bunch – Take Your Toolbox Home 02/25/2019 Listen and view episode notes RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education 02/22/2019 Listen and view episode notes THA 107: Discover How To Keep Your Women Customers For Life 02/20/2019 Listen and view episode notes RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business! 02/19/2019 Listen and view episode notes FTR 033: Kirk Richardson On Technician Pay Plans 02/18/2019 Listen and view episode notes RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor 02/15/2019 Listen and view episode notes THA 106: Managing a Negative Online Review 02/13/2019 Listen and view episode notes RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss 02/12/2019 Listen and view episode notes FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime 02/11/2019 Listen and view episode notes RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind 02/08/2019 Listen and view episode notes THA 105: Catering to the Millennial Customer 02/06/2019 Listen and view episode notes RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility. 02/05/2019 Listen and view episode notes FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit 02/04/2019 Listen and view episode notes RR 402: Generation Z – Understanding Our Newest Employees and Customers 02/01/2019 Listen and view episode notes THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done 01/30/2019 Listen and view episode notes RR 401: Family Succession Part 1 – Our Future Female Shop Owners 01/29/2019 Listen and view episode notes FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians 01/28/2019 Listen and view episode notes RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.” 01/25/2019 Listen and view episode notes THA 103: Turn Price Shopping Callers Into Customers. 01/23/2019 Listen and view episode notes RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner 01/22/2019 Listen and view episode notes FTR 029: Tom Ham Part 1: What Techs want from Shop Owners 01/21/2019 Listen and view episode notes RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation 01/18/2019 Listen and view episode notes THA 102: Second Chance – Working with and Supporting Addiction 01/16/2019 Listen and view episode notes RR 397: Acquisition Integration – A Look Inside a New Location Transition 01/15/2019 Listen and view episode notes FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car 01/14/2019 Listen and view episode notes RR 396: Education – Inside the Automotive Business School of Canada 01/11/2019 Listen and view episode notes THA 101: Ghosting – Minimizing New Hire No Shows 01/09/2019 Listen and view episode notes RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image 01/08/2019 Listen and view episode notes FTR 027: Andy Bizub – Be The Dealer Alternative 01/07/2019 Listen and view episode notes RR 394: What Quality Employees Really Want – Results From a Technician Survey 01/04/2019 Listen and view episode notes THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket 01/02/2019 Listen and view episode notes RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop. 01/01/2019 Listen and view episode notes FTR 026: Derek Kaufman on Start-Stop Technology 12/31/2018 Listen and view episode notes RR 392: Shop Talk 7 – The Leading Ladies 12/28/2018 Listen and view episode notes THA 099: The New Tax Law Impact on the Service Professional 12/26/2018 Listen and view episode notes RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair. 12/25/2018 Listen and view episode notes FTR 025: Bill Nalu on Abundance 12/24/2018 Listen and view episode notes RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers 12/21/2018 Listen and view episode notes THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas 12/19/2018 Listen and view episode notes RR 389: The Art of Successful Mentoring 12/18/2018 Listen and view episode notes FTR 024: Rick White – Overcoming the Blame Game 12/17/2018 Listen and view episode notes « Previous 1 2 3 4 … 14 Next »
