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Where the Voices, Ideas and Insights that are shaping the Future of the Automotive Aftermarket Reside

RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

02/22/2019
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THA 107: Discover How To Keep Your Women Customers For Life

02/20/2019
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RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

02/19/2019
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FTR 033: Kirk Richardson On Technician Pay Plans

02/18/2019
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RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor

02/15/2019
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THA 106: Managing a Negative Online Review

02/13/2019
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RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss

02/12/2019
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FTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime

02/11/2019
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RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind

02/08/2019
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THA 105: Catering to the Millennial Customer

02/06/2019
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RR 403: Lucas Underwood – Take Ownership and Learn from your Mistakes. Find Humility.

02/05/2019
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FTR 031: Brett Bohlmann – Fixing Our Leadership Deficit

02/04/2019
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RR 402: Generation Z – Understanding Our Newest Employees and Customers

02/01/2019
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THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done

01/30/2019
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RR 401: Family Succession Part 1 – Our Future Female Shop Owners

01/29/2019
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FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians

01/28/2019
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RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”

01/25/2019
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THA 103: Turn Price Shopping Callers Into Customers.

01/23/2019
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RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner

01/22/2019
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FTR 029: Tom Ham Part 1: What Techs want from Shop Owners

01/21/2019
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RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation

01/18/2019
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THA 102: Second Chance – Working with and Supporting Addiction

01/16/2019
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RR 397: Acquisition Integration – A Look Inside a New Location Transition

01/15/2019
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FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car

01/14/2019
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RR 396: Education – Inside the Automotive Business School of Canada

01/11/2019
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THA 101: Ghosting – Minimizing New Hire No Shows

01/09/2019
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RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image

01/08/2019
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FTR 027: Andy Bizub – Be The Dealer Alternative

01/07/2019
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RR 394: What Quality Employees Really Want – Results From a Technician Survey

01/04/2019
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THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket

01/02/2019
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RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.

01/01/2019
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FTR 026: Derek Kaufman on Start-Stop Technology

12/31/2018
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RR 392: Shop Talk 7 – The Leading Ladies

12/28/2018
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THA 099: The New Tax Law Impact on the Service Professional

12/26/2018
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RR 391: What Happens When a Technician Becomes a Customer for Automotive Repair.

12/25/2018
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FTR 025: Bill Nalu on Abundance

12/24/2018
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RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers

12/21/2018
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THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas

12/19/2018
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RR 389: The Art of Successful Mentoring

12/18/2018
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FTR 024: Rick White – Overcoming the Blame Game

12/17/2018
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RR 388: Re-Inventing You! A Personal Story Of Prolific Change.

12/14/2018
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THA 097: Service Professional Loyalty: A Supplier Perspective

12/12/2018
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RR 387: In Praise of Our Trainers

12/11/2018
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FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?

12/10/2018
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RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners

12/07/2018
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