The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748]

What do you do when a disgruntled customer wants to know why your shop is more expensive than the one down the road? Are you educating customers on the value of your services? Do you feel like you have to defend your profitable business model? Does the shop down the road, which has the crazy low price, realize their business won’t be worth it’s value when it’s time to sell?

remarkableresults.biz/e748

Prepare for the Future [THA 277]

How do we prepare for the future? In this episode listen to the insights from the perspective of a shop owner, technician, instructor, COO, and trainer. Times have changed, so how do we get the younger generation passionate about our industry and our high-tech vehicles? What does the future of ADAS and electric vehicles mean to the aftermarket? 

remarkableresults.biz/a277

Google Reviews – Jimmy Lea [RR 747]

It’s time to take a deep dive into Google Reviews. Why is it important to have a variety of star ratings instead of all 5 stars? Why do you need to respond to good and bad reviews? I’m with Jimmy Lea, Kukui Evangelist. Find out why your business must exist digitally in order to capture customers.
remarkableresults.biz/e747

Being Focused Led to Dream Shop [AW 106]

Guest host and a shop tour with Tom Schearer, Schearer’s Sales and Service, Allentown, PA. Tom discusses the importance of leadership and focus. Empower your team with what to do, how to do it and why they are doing it. 

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From the Bays to the Classroom – Brandon Steckler [RR 746]

Do you have a passion for teaching others and watching them grow? Is it something you’ve been interested in doing? I’m with Brandon Steckler at the TST Big Event 2022 and we discuss his path to becoming a trainer and writer for MotorAge Magazine. He also shares a transparent review of one of his classes from a peer. A special episode I did with Brandon on his passion for teaching is episode 342. Speaking of training, did you know that auto tech colleges need part-time instructors? It is a great way to engage with auto tech students. How about being a high school night school trainer. Let’s think outside the box and advance the aftermarket together.

remarkableresults.biz/e746

Build Your Labor Rate From The Ground Up [THA 276]

How much do you value your time? Your employee’s time? Are you making your decision on your labor rate based on data? My expert panel breaks down a mathematical and strategic way to understand the labor rate that delivers your profit goal. To view the charts and presentations my guests have prepared, make sure you head to my carm capriotto youtube channel or find the link on the show notes. Once you see the math your decision to set a profitable labor rate will be smarter and easier.

remarkableresults.biz/a276

“You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745]

I’m with Aaron Becker at the TST Big Event 2022. His stepfather-in-law is the late Myron Stein, inventor, product innovator, and founder of Airsept. Aaron is the President of Airsept and we discuss Myron’s famous donut and coffee selling tactic, and new products, and if you listen until the very end of your podcast player, you might hear a little backstage chatter with my daughter Tracy. By the way, I got to know Myron during my early days as a podcaster and he was an encourager and always told me like it was. I’ll miss him.

remarkableresults.biz/e745

The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket.

Anthony Williams Tribute

Share this…Anthony Williams, 37, who was the Special Project Manager andCurriculum Developer at CARQUEST Technical Institute (CTI), tragically andunexpectedly died earlier this month. He is survived by his wife, Deb, andtheir three children. In his short time, Williams leaves a legacy for those whoknew him, as a teacher and a friend to all, and left…

“Play Ball” Committed to Community [AW 105]

Guest host and a shop tour with Scott Fesler, Park Ridge Auto Care, Buffalo, NY. Scott is a technician turned shop owner and has plans to renovate the front counter and waiting area. He believes strongly in giving back to his community and apprenticeship.

The Hardest Lessons to Learn – Kevin Eckler [RR 744]

There’s nothing better than catching up with an industry friend at TST’s Big Event! Dive into the blueprint of Kevin Eckler’s second location, and his transparency of learning a valuable lesson of full commitment to his employees. He explains words are just words until actions are put into place. You’ll also hear from his newest employee that was an intern at his shop.

remarkableresults.biz/e744

Plan For Slow Times [THA 275]

The aftermarket is blazing busy. We may think that boomtown will continue without an end in sight. But what are your ‘slow day action plans?’ Some who have not been doing things ‘right’ are feeling the ebb and flow of typical cycle times, holidays, back to school, vacations, weather, and travel. Let this episode help you re-think how you prop up your business. Stop stopping.

remarkableresults.biz/a275

“Vision, KC Is My Happy Place” [RR 743]

Candice and Jesse Beuttenmuller come every March from WaKeeney, KS. to the Vision KC Hi Tech Expo. Vision KC, they say, is their Happy Place, therefore shutting down the shop to attend. Their town is so small it doesn’t even have a stoplight! Since we recorded the episode they changed the name of their business to ‘Old 40 Auto Care’. We also discuss the importance of communication with their customers. As a side note, we had a lot of laughs and fun while recording this episode.

remarkableresults.biz/e743

Our Partners

RR 017: Dave Serio from Vehicle Service Plus

Share this… Dave Serio from Vehicle Service Plus, in Bel Air, MD, takes his turn on the Remarkable Results Podcast. Dave is not just a 30 year shop owner but a Saturday morning radio show host for the last 19 years.  Dave has been in the business since 1979 and owned other shops. His current…

RR 016: Dave Striegel on NAPA Conference

Share this… Dave Striegel owner of Elizabeth Auto Care in Elizabeth PA is also owner of Shop Docotor.com, a business coaching company and he was our inaugural interview in episode one of the Remarkable Results Podcast.  Since this is the first episode of Remarkable Results: ON POINT, Dave was a perfect choice to lead off…

RR 015: Judy Walter from Zimmerman’s Automotive

Share this… Besides growing up in the 57 years young family business, Judy Walter the CFO and co-owner of Zimmerman’s Automotive, Mechanicsburg, PA with her uncles works with a family staff of 12 out of 29 team members. This is a true blue family enterprise. At  they have a 20,000 sq foot facility, sporting a 12-bay shop…

RR 014: Matthew Roayaee from Auto Check-Cypress Station

Share this… Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Houston, TX. He’s been in the business for 15 years when he started out as a lube technician. This great entrepreneurial success story is full of great take-a-ways you can and will relate to. He offers wise words on starting a business,…

RR 013: Amy Mattinat from Auto Craftsmen

Share this… Amy Mattinat of Auto Craftsmen in Montpelier, VT had the good fortune to combine her love of cars with a career in the automotive industry. Whether going on ride-and-drives, teaching car care clinics, running her independent repair shop or working with the Car Care Council Women’s Board, she is able to combine her…

RR 012: Joe Marconi from Osceola Garage – Part 2

Share this… This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY. Joe’s interview is over two parts. You are on part two. Part one is in episode…

RR 011: Joe Marconi from Osceola Garage – Part 1

Share this… This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY A great interview broken up over two parts. You are on part one. Part two is…

RR 010: Doug Whiteman from George’s Sierra Shell-Part 2

Share this… Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview…

RR 009: Doug Whiteman from George’s Sierra Shell-Part 1

Share this… Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview…

RR 008: Diane Larson from Larson’s Service

Share this… Diane Larson owner of Larson’s Service, in Peabody, Massachusetts is an industry veteran of more than 25 years. Since losing her partner and husband in 2008 and taking on the responsibility of the shop full time. With a beautiful setting on the side of a pond, she developed a strong team that has…