Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]

Guest host and shop tour with Seth Thorson, Eurotech Auto Service, 4 locations in Minnesota. Find out how Seth purchased, renovated, and opened his newest location in 6 months. 

Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]

It seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I’m joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer.

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Writing Ads That Attract Rock Stars [THA 288]

What’s the first step to hiring Rock Stars? It starts with the ad. A cookie-cutter ad with buzzwords will only get you so far. Instead of writing the ad from your perspective, step into the shoes of the position you are looking to fill … you may have done that job yourself. Did you ever think that you should be writing the ad for the spouse of the job position? It costs thousands of dollars to hire the wrong person.  Get ready to get a handful of ideas in this episode, to help in your hiring goals.
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2022 Napa Technician Of The Year: Meg Lewis [RR 769]

We are at the NAPA Expo joined by the 2022 Napa Technician of the Year, Meg Lewis. She is the first female winner and is a huge advocate for automotive training and reaching the youth in schools. I’m also joined by Matt Fanslow from the Diagnosing the Aftermarket A to Z Podcast. We discuss goals, passions, work-life balance and advice to women in the industry.

remarkableresults.biz/e769

Be Proud of Your Culture [AW 117]

Guest host and shop tour with Pat Schnaidt, Performance Tune Auto Repair, Fort Collins, CO. Find out how Pat attracts and retains his employees. He also has an apprentice with no automotive experience but an appetite to learn.

remarkableresults.biz/aw117

Work Happy, Drive Happy [RR 768]

Find out how Marc Pons maintains a “Work Happy, Drive Happy” culture inside his 9 shops. Marc is also the president of ASTA in North Carolina, the Automotive Service and Tire Alliance, the folks who bring you ASTE. Marc explains the importance of setting routines to reinforce your values, it only takes 15 minutes at the beginning of each day. Can your shop spare 15 minutes? I think you can.

remarkableresults.biz/e768

Maintenance Intervals: Industry Standards [THA 287]

Maintenance services are the new frontier for the automotive industry. How do you shift your customer’s perspective from reactive repairs to proactive repairs? Is your parking lot full of problem vehicles? Can we do a better job of helping the customer get long life from their Cars? My panel examines the importance of maintenance intervals and the value of informing and educating your customers.

remarkableresults.biz/a287

The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket.

Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]

We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures.

remarkableresults.biz/e767

Finding Success in an Auto Repair Complex [AW 116]

Guest host and shop tour with Jeff and Shari Pheasant, A Master Mechanic, Reno, NV. Find out how a media story on converter theft led to Jeff collaborating with the local sheriff’s department.

How Partnerships Work [RR 766]

What does it take to build and maintain a long-term and successful business partnership? Why do so many fail? I’m with Travis Troy and Josh Mullins from Honest Wrenches, and they are debunking the misconception that partnerships in business don’t work. Spoiler alert, just like a marriage, it takes hard work and clear communication with aligned values.  
remarkableresults.biz/e766

Why Do a Repair Order Audit? [THA 286]

Are you chasing the KPI’s in your business without pausing and diving into what creates those Key Performance Metrics? Are you reviewing repair orders? The amount of data filtered properly from an RO Audit will astound you. Use the data from a Repair Order Audit to refine your business.

remarkableresults.biz/a286

What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765]

We all know that there’s a shortage of workers for mostly all businesses in all industries because of the great resignation. As a shop owner, how are you attracting the best technicians? Are you promoting your culture and the opportunity to work in your business? Wouldn’t it be nice to know what is important to technicians? What are they looking for in a shop, and do you offer it? Jimmy Alauria and Jason Stretch discuss the results of a recent technician survey that might surprise you. And how the value of the survey shapes the ads that attract superstars.

remarkableresults.biz/e765

Our Partners

RR 012: Joe Marconi from Osceola Garage – Part 2

Share this…This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY. Joe’s interview is over two parts. You are on part two. Part one is in episode eleven.…

RR 011: Joe Marconi from Osceola Garage – Part 1

Share this… This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY A great interview broken up over two parts. You are on part one. Part two is…

RR 010: Doug Whiteman from George’s Sierra Shell-Part 2

Share this… Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview…

RR 009: Doug Whiteman from George’s Sierra Shell-Part 1

Share this… Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview…

RR 008: Diane Larson from Larson’s Service

Share this… Diane Larson owner of Larson’s Service, in Peabody, Massachusetts is an industry veteran of more than 25 years. Since losing her partner and husband in 2008 and taking on the responsibility of the shop full time. With a beautiful setting on the side of a pond, she developed a strong team that has…

RR 007: Gene Morrill-Part 2 Certified Automotive

Opened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will be presented in two parts.

Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head. Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6. Part 2 is Episode 7

RR 006: Gene Morrill- Part 1 Certified Automotive

Opened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will be presented in two parts.

Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head. Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6. Part 2 is Episode 7

RR 005: Clint Dudley from Shade Tree Auto

Clint Dudley from Shade Tree Auto in Grimes, IA is a disciplined goal setter. That could account for an extremely prestigious recognition he received from the US Chamber of Commerce; being recognized as the only small business in Iowa to receive the Blue Ribbon Small Business Award for 2015. Listen as Clint talks about the impact of this recognition on his business. He started his business in much the same way other successful service professionals have. And find out what he believes is the #1 thing that makes a shop great. There are many great take-a-ways from the interview … like what he does for APEX/SEMA for his team. He shares an incredible AH HA moment and says you got to be a NERD to meet the technology challenges today and tomorrow.

RR 004: Dynamic Automotive Part 3

Share this… This week is Part #3 (episode 4) the final part with the partnership team from Dynamic Automotive, Jose Bueso, Lee Forman and Dwayne Myers. This MSO group was selected top 10 automotive shop in 2014 from Motor Age. They are extremely involved in their communities and are giving back to the industry by…

RR 003: Dynamic Automotive Part 2

Share this… This is part #2 (episode 3) with the partnership team from Dynamic Automotive, Jose Bueso, Lee Forman and Dwayne Myers. This MSO group was selected top 10 automotive shop in 2014 from Motor Age. They are extremely involved in their communities and are giving back to the industry by being involved with the Auto…