Share this...On Record with Craig O’Neill. Craig discusses the benefits of joining Toastmasters. Toastmasters is a nonprofit educational organization that teaches public speaking and leadership skills through a worldwide network of clubs. Through Toastmasters you’ll listen better, communicate...
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Share this... What is it like being married to a shop owner and having your own career outside of the automotive industry? Recorded Live at the Transformers Summit, we are with Joe Bennecoff, husband of shop owner Nichole...
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Share this... We are on Part 2 of our Service Advisor Overload discussion because we couldn’t fit it all into 1 episode! How ironic! Did you know most shops are missing $300-500k in gross profit dollars because their...
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Share this... Recorded Live at the Transformers Summit with Aftermarket Radio Network host, Hunt Demarest, CPA at Paar Mellis and Associates and host of the Business by the Numbers Podcast. Hunt’s firm specializes in automotive repair clients and...
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Share this... On Record with Greg Buckley. Greg discusses extended car warranties. You must educate your customer! Watch Full Video Episode HERE Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE. Greg’s previous episodes HERE. Show Notes: Extended warranty-...
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Share this... Chris Lawson is back for Part 2 of our discussion about finding technicians in our industry. This episode focuses on the advanced strategies for finding technicians on Indeed and Facebook. Do you require a resume on...
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Share this... If you’re thinking about transitioning from employee to shop owner, this episode is for you. Instead of guessing your way through the transition, let the Aftermarket Radio Network be your free library of industry peers across...
Read MoreThe Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket.
Share this... Let’s talk about voice assistants for employee efficiency. Technicians need quick and reliable access to accurate data for servicing vehicles. What if they could stay in their bay and ask ‘Hey Ortho’ to check fluid types and receive a response within seconds? Join Eric Turkington, Vice President of...
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Share this... On Record with Lauren Fix as she discusses the used car market and the importance of car maintenance. Watch Full Video Episode HERE Lauren Fix, Car Coach Reports, Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She...
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Share this... Recorded Live at the 2022 Transformers Summit with Chris Chesney, Training and Organizational Development at Repairify. Chris takes the common phrase, “I don’t know what I don’t know,” and flips it to “I don’t know THAT I don’t know.” With today’s technology expanding the way it is, there...
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Share this... “Forget the Past: Focus on the Future”…sometimes easier said than done. The past is familiar and comfortable. We can also get hung up on our past mistakes, which hinders us from moving forward. Listen to 3 shop owners share their perspectives on the past and the future of...
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Share this... With over 20 years in the hospitality industry, author and trainer Steve DiGioia shares some real world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. Steve has a detailed 57 individual steps for dinner service, what are your...
Read MoreOur Partners
Share this... Bob Greenwood, AAM is President and CEO of Automotive Aftermarket E-Learning Centre Ltd. AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry...
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Share this... Meet Jeff Matt owner and founder of Victory Auto Service & Glass, a family-owned, award-winning auto repair and auto glass business with six locations in Minnesota and Florida, is known for its honest, dependable service. Before opening Victory Auto in 1997, Jeff worked as an automotive technician and dreamed of opening a shop...
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Share this... Trish Serratore is the Senior Vice President of ASE along with being President of the National Automotive Technicians Education foundation (NATEF) and the Automotive Youth Educational Systems (AYES). She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers...
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Share this... Greg Skolnik from Motor Works in Rockville, MD is a 40 year industry veteran and a shop owner for 37 years. Greg has a 3,000 SQ FT facility with 6 bay/lifts plus an alignment bay. The shop team is made up of 2 techs, one apprentice, one service adviser, one...
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Share this... Kim Walker from 5 Stones Media is a social media expert, but before she became involved with Five Stones Media she was a school counselor and a teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her...
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Share this... Rick Bilger a 40 year service professional owns Advanced Auto Pros in Greely, CO. His Grandfather and Dad were mechanics/technicians and Rick practices his craft in a 10 bay facility with 4 techs, and two service advisors. Rick, a pilot, offers some very interesting and unique strategies in this episode....
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Share this... Trish Serratore is the President of the National Automotive Technicians Education foundation (NATEF) and the Automotive Youth Educational Systems (AYES) as well as Senior Vice President at ASE. She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers...
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Share this... Dave Toole, owner of Toole’s Garage in San Carlos, CA has a family affair, with Dave’s entire family working in the business. A great discussion on family and a few challenges as every family business knows. However he knows his role; as the glue of the organization. He keeps it...
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Share this... Jim Murphy prefers to use only one word when describing himself: coach, “That’s all I am, and honestly, that’s all I want to be,” he says. In nearly every position Murphy has held throughout his 30-plus-year career in the repair industry, his work has revolved around shop improvement. After graduating...
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Share this... Roger Lanctot, Associate Director Global Automotive Practice from Strategy Analytics, Inc., a global research and consulting firm that provides insights and strategic business solutions to companies operating at the convergence of information, communications and entertainment technologies. Roger Lanctot has a powerful voice in the definition of future trends in automotive...
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