Millennials Are Becoming Your Most Important Employee and Customer – Kent Bullard [RR 804]

Share this...Recorded live at AAPEX with Kent Bullard, COO, The Institute. We aren’t done talking about millennials, we are just getting started. Find out why they are important to your business and as customers. Kent Bullard, COO, The...

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Service Advisor Overload [THA 305]

Share this... How many different hats and roles do service advisors have? Are they your social media manager, fleet manager, shuttle driver, facility manager, vendor manager,  receptionist and more? The efficiency of your service advisor is critical for...

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Finding Technicians Part 1- Chris Lawson [RR 803]

Share this... You never get a second chance at first impressions. It’s true for customers and technicians. What do technicians find when they Google your shop? Or look on Facebook? What do you offer to your employees? How...

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The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]

Share this... Guest host and shop tour with Aaron Woods, Xtra Mile Auto Care, Stillwater, OK. Aaron’s service advisor is on paternity leave and he is back on the counter. Find out the benefits to an owner periodically...

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Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]

Share this... Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE. This is Isaac Rodell’s first appearance on Remarkable Results Radio. Find Isaac on Facebook “Isaac Rodiesel” Talking Points: The struggle...

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Seller Beware [THA 304]

Share this... Matt Fanslow shares a recent interaction with a salesperson that wanted to help in the sale of the business. There were some warning signs, and with a call to an industry peer, Hunt Demarest, Matt stopped...

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Public Perception of Automotive Careers – Bill Thompson [RR 801]

Share this... Bill Thompson, President of IMR.INC brings to the podcast a recent release of the United States household perception of the trades, focusing on the automotive career path. Find out who recommends our industry to young people...

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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket.

“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]

Share this... Guest host and shop tour with Jon Kloosterman, Director of Operations, Westside Service, Zeeland, MI. Jon discusses his 2 year apprentice program and the importance of hiring employees that will fit into their team culture. Watch Episode on YouTube HERE Jon Kloosterman, Director of Operations, Westside Service, Zeeland, MI. Jon’s previous...

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Our Adoption Story [RR 800]

Share this... Celebrating the 800th episode with a personal story of adoption. Ann, my wife, and I are the adoptive parents of Matt and Tracy. Their nationality is South Korean, which makes us an interracial family. I’m telling this story to help others understand our journey of infertility to family....

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Alignments! Rates, Numbers and ROI [THA 303]

Share this... Take a deeper dive into alignments, the numbers being it, and the ROI. Multi-shop owner Joe Hanson has invested in the Hunter Quick Check Touchless Alignment equipment for his one shop, Tom Sciortino brings statistics on the effect alignments have on ADAS, and Jim Fleischman discusses the importance...

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Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]

Share this... Live from AAPEX 2022 with Jaron Kleber, National Sales Manager, Repair Shop of Tomorrow, a NAPA AutoCare endorsed program. Jaron discusses the parallels between the health and automotive industry and educating your customers to be proactive, not reactive to car repairs. Jaron Kleber, National Sales Manager, Repair Shop of...

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Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]

Share this... Guest host and shop tour with Lee and Kelli Weatherby, Accurate Automotive, Mesa, AZ. Find out how they are expanding their fleet business. Watch Full Video Episode HERE Lee and Kelli Weatherby, Accurate Automotive, Mesa. AZ. Previous episodes HERE Key Talking Points  Started business in 1994 11 lifts,...

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Our Partners

Creating a Sticky Organization – Dr. Dave Weiman [RR 783]

Share this... Do you have a sticky organization? Or is it more like Teflon? Do your employees feel a sense of belonging and ownership? Do they take pride in their work? Dr. Dave Weiman simplifies what it means to have a sticky culture and some warning signs to avoid in your business....

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Avocados and Automotive – Rena Rennebohm [AW 124]

Share this... Guest Host and Avocado Farm Tour with Rena Rennebohm, Owner of Casa Cielo Farms and CEO of Empowered Advisor. Find out how avocados relate to our industry. Watch on YouTube Rena Rennebohm, CEO and Creator of Empowered Advisor. Listen to Rena’s previous episodes HERE. Key Talking Points  Rena and Nate have 854...

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Localized Training Trend [RR 782]

Share this... Imagine a group of shop owners that get together to have local training for their area. They aren’t concerned with the competition between each other or the poaching of their technicians. Believe it or not, it is happening in Florida with FASTT (Florida Automotive Service Technician Training). Jason Stretch has...

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Right to Repair Update and a Trip to Washington [THA 294]

Share this... As one of the top 10 industries in America, we need to advocate consumer choice in a competitive market, and if we don’t do what is pro-consumer and pro-aftermarket, the dealers will get all the business. I’m with Bill Hanvey, CEO of the AutoCare Association, Paul McCarthy, CEO of the...

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Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781]

Share this... We are wrapping up our 3 part series with Bob Cooper and the Q&A discussion with a customer panel at the 2022 Elite Invitational. Chris Monroe joins us as we discuss websites, google ads and cause marketing. Don’t forget to download your complimentary Customer Care Guide and an Owners Job...

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Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123]

Share this... Guest Host and Shop Tour with Todd Cole, TC Auto Service, Corpus Christi, TX. Four years ago Todd left his medical sales job and became the new owner of TC Auto Service. Watch on YouTube Todd Cole, TC Auto Service, Corpus Christi, TX. Key Talking Points Was in medical device...

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Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780]

Share this... Did you know that 70% of change initiatives with new programs/systems will fail due to a lack of leadership commitment?  I want to focus on mentor/mentee and apprenticeship programs, which are most critical to our industry’s survival.  You can lose your way without processes, procedures, and accountability to mold your...

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What Should We Call DVI’s? [THA 293]

Share this... In the world of the customer, do they know what DVI stands for or what an inspection really is? Have you thought about calling it a “Vehicle Health Check?” My panel discusses the importance of transparency with your customer and why you might want to change the term ‘DVI.’ Watch...

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NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779]

Share this... Another informative episode with NAPA’s VP of Emerging Technology, Susan Starnes. We talk about NAPA’s support for all their customers as they focus on providing tools, parts, and training to meet all the future technology needs so we can seize every opportunity to repair the newest high-tech vehicles. Susan Starnes,...

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Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]

Share this... Guest Host and Shop Tour with Jorge Gilligan, Revolution Motor Works, Finksburg, MD. Jorge discusses his new satellite location, located across the street from the main shop. Watch on YouTube Jorge Gilligan, Revolution Motor Works, Finksburg, MD Listen to Jorge’s Episodes HERE. Key Talking Points Opened a satellite location 1 year ago,...

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