The Front Counter: “Picking Up The Pennies” Aaron Woods [AW 134]

Share this...Guest host and shop tour with Aaron Woods, Xtra Mile Auto Care, Stillwater, OK. Aaron’s service advisor is on paternity leave and he is back on the counter. Find out the benefits to an owner periodically working...

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Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]

Share this... Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE. This is Isaac Rodell’s first appearance on Remarkable Results Radio. Find Isaac on Facebook “Isaac Rodiesel” Talking Points: The struggle...

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Seller Beware [THA 304]

Share this... Matt Fanslow shares a recent interaction with a salesperson that wanted to help in the sale of the business. There were some warning signs, and with a call to an industry peer, Hunt Demarest, Matt stopped...

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Public Perception of Automotive Careers – Bill Thompson [RR 801]

Share this... Bill Thompson, President of IMR.INC brings to the podcast a recent release of the United States household perception of the trades, focusing on the automotive career path. Find out who recommends our industry to young people...

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“Goals Set, Goals Accomplished” Jon Kloosterman [AW 133]

Share this... Guest host and shop tour with Jon Kloosterman, Director of Operations, Westside Service, Zeeland, MI. Jon discusses his 2 year apprentice program and the importance of hiring employees that will fit into their team culture. Watch...

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Our Adoption Story [RR 800]

Share this... Celebrating the 800th episode with a personal story of adoption. Ann, my wife, and I are the adoptive parents of Matt and Tracy. Their nationality is South Korean, which makes us an interracial family. I’m telling...

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Alignments! Rates, Numbers and ROI [THA 303]

Share this... Take a deeper dive into alignments, the numbers being it, and the ROI. Multi-shop owner Joe Hanson has invested in the Hunter Quick Check Touchless Alignment equipment for his one shop, Tom Sciortino brings statistics on...

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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket.

Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]

Share this... Live from AAPEX 2022 with Jaron Kleber, National Sales Manager, Repair Shop of Tomorrow, a NAPA AutoCare endorsed program. Jaron discusses the parallels between the health and automotive industry and educating your customers to be proactive, not reactive to car repairs. Jaron Kleber, National Sales Manager, Repair Shop of...

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Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132]

Share this... Guest host and shop tour with Lee and Kelli Weatherby, Accurate Automotive, Mesa, AZ. Find out how they are expanding their fleet business. Watch Full Video Episode HERE Lee and Kelli Weatherby, Accurate Automotive, Mesa. AZ. Previous episodes HERE Key Talking Points  Started business in 1994 11 lifts,...

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TechForce: Powering Our Youth [RR 798]

Share this... TechForce Foundation is a national charity committed to powering technical careers so communities thrive. We are LIVE at AAPEX 2022 with members of the TechForce Foundation to discuss their critical role in engaging with the next generation of technicians . Lisa Evans, Chief Development Officer Keishawn Smith, Student...

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We Are Paperless and Loving It! [THA 302]

Share this... What are the advantages, challenges, and needs for a shop to go paperless? Why is it critical to get buy in from your employees ahead of time? How do you create buy in? Watch the Episode on YouTube Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon’s previous episodes...

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Behind the Scenes: Hudson Family Trifecta Awards [RR 797]

Share this... Get a behind the scenes interview with Kristi and Donnie Hudson on their trifecta award winning year in 2022 as the NAPA AutoCare Shop Owner of the Year, Women in Auto Care Female Shop Owner of the Year and AAPEX Shop Owner of the Year. Jason Rainey and...

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Our Partners

Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]

Share this... We are on Part 2 of our 3 Part series about customer perspectives with Bob Cooper. In this episode, Bob asks a panel of consumers at the 2022 Elite Invitational in San Diego about pricing competitiveness and how to recover when something goes wrong with a customer experience. Bob Cooper,...

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Maximizing Space and Efficiency – Bob Noreiga [AW 121]

Share this... Guest Host and Shop Tour with Bob Noriega, AutoWorks of Tampa, Tampa, FL. Watch on YouTube Bob Noriega, AutoWorks of Tampa, Tampa, FL. Listen to Bob’s previous episodes HERE. Link to the first episode with a discussion of craft beers HERE. Key Talking Points “The most important car is the...

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Electric Vehicle Outlook with Derek Kaufman [RR 776]

Share this... Derek Kaufman is constantly scanning future trends in vehicle design and aftermarket challenges, including how recent events in electric vehicles are affecting our near-term and longer-term futures. This is your podcast resource, committed to bringing the future and forward-looking information you can use to inform and map your road ahead....

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Customer Amenities [THA 291]

Share this... Customer amenities aren’t just a snack bar and some coffee k-cups. It takes more to deepen a relationship.  My panel of shop owners goes beyond the free wifi and beverages to really wow their customers and make that lasting impression. Amenities are your ultimate marketing tool for your business. Take...

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Car Coach Reports with Lauren Fix [RR 775]

Share this... Carm here from the Aftermarket Radio Network and my guest is Lauren Fix is a nationally recognized and trusted automotive expert, media guest, journalist, author, keynote speaker and radio and television host. Lauren is also from my hometown, Buffalo, NY. I caught up with Lauren, and we discussed her take...

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Big Success in a Small Town – Jeff Grassman [AW 120]

Share this... Guest host and shop tour with Jeff Grassman, Car Smart Automotive Service, Sumner, WA. Watch on YouTube Jeff Grassman, Carsmart Auto Service, Sumner, WA. Listen to Jeff’s other episodes HERE Key Talking Points Moved south from the original location in 2013 – 15% of customers followed. Small town compared to...

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Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774]

Share this... Founded in 1981 as the Mobile Air Conditioning Society (MACS), now called  Mobile Air Climate Systems, its focus is to provide unbiased information to shop owners and technicians, including technical resources and training for automotive air conditioning technicians. Let’s dive into MACS together and also learn about the benefits of...

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Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]

Share this... The gang’s all here; we have the entire Aftermarket Radio Network together for an important episode inspired by the movie Moneyball. We all have experience with people who are not our top performers, but are we better to have them on the team than not? You know them; they are...

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Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]

Share this... In this episode, we are jumping into the mind of your customer. From their perspective, do they prefer to use the term mechanic or technician? Ask a customer … How much do they think a mechanic/technician earns? What is your customer’s opinion on a service advisor having visible tattoos or...

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Second Location: Opportunity Knocked – Andy Bizub [AW119]

Share this... Guest host and shop tour at Andy Bizub’s new second location in Northbook, IL. Watch on YouTube Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Listen to Andy’s previous episodes HERE. Key Talking Points Looking ahead in the industry- raising labor rates is a must Opening second location- opportunity...

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