Benefits of Toastmasters – Craig O’Neill [AW 142]

Share this...On Record with Craig O’Neill. Craig discusses the benefits of joining Toastmasters. Toastmasters is a nonprofit educational organization that teaches public speaking and leadership skills through a worldwide network of clubs. Through Toastmasters you’ll listen better, communicate...

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Being Married to a Shop Owner: Spouse Perspective [RR 818]

Share this... What is it like being married to a shop owner and having your own career outside of the automotive industry? Recorded Live at the Transformers Summit, we are with Joe Bennecoff, husband of shop owner Nichole...

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Service Advisor Overload: Part 2 [THA 312]

Share this... We are on Part 2 of our Service Advisor Overload discussion because we couldn’t fit it all into 1 episode! How ironic! Did you know most shops are missing $300-500k in gross profit dollars because their...

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Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]

Share this... Recorded Live at the Transformers Summit with Aftermarket Radio Network host, Hunt Demarest, CPA at Paar Mellis and Associates and host of the Business by the Numbers Podcast. Hunt’s firm specializes in automotive repair clients and...

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Extended Car Warranties – Greg Buckley [AW 141]

Share this... On Record with Greg Buckley. Greg discusses extended car warranties. You must educate your customer! Watch Full Video Episode HERE Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE. Show Notes:   Extended warranty-...

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Finding Technicians Part 2 – Chris Lawson [RR 816]

Share this... Chris Lawson is back for Part 2 of our discussion about finding technicians in our industry. This episode focuses on the advanced strategies for finding technicians on Indeed and Facebook. Do you require a resume on...

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Advice For New Shop Owners [THA 311]

Share this... If you’re thinking about transitioning from employee to shop owner, this episode is for you. Instead of guessing your way through the transition, let the Aftermarket Radio Network be your free library of industry peers across...

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The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket.

Ask Ortho – Eric Turkington and Kim Conti [RR 815]

Share this... Let’s talk about voice assistants for employee efficiency. Technicians need quick and reliable access to accurate data for servicing vehicles. What if they could stay in their bay and ask ‘Hey Ortho’ to check fluid types and receive a response within seconds? Join Eric Turkington, Vice President of...

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Used Car Market – Lauren Fix [AW 140]

Share this... On Record with Lauren Fix as she discusses the used car market and the importance of car maintenance. Watch Full Video Episode HERE Lauren Fix, Car Coach Reports,  Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She...

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Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]

Share this... Recorded Live at the 2022 Transformers Summit with Chris Chesney, Training and Organizational Development at Repairify. Chris takes the common phrase, “I don’t know what I don’t know,” and flips it to “I don’t know THAT I don’t know.” With today’s technology expanding the way it is, there...

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Forget the Past: Focus on the Future [THA 310]

Share this... “Forget the Past: Focus on the Future”…sometimes easier said than done. The past is familiar and comfortable. We can also get hung up on our past mistakes, which hinders us from moving forward. Listen to 3 shop owners share their perspectives on the past and the future of...

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A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]

Share this... With over 20 years in the hospitality industry, author and trainer Steve DiGioia shares some real world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. Steve has a detailed 57 individual steps for dinner service, what are your...

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Our Partners

Avocados and Automotive – Rena Rennebohm [AW 124]

Share this... Guest Host and Avocado Farm Tour with Rena Rennebohm, Owner of Casa Cielo Farms and CEO of Empowered Advisor. Find out how avocados relate to our industry. Watch on YouTube Rena Rennebohm, CEO and Creator of Empowered Advisor. Listen to Rena’s previous episodes HERE. Key Talking Points  Rena and Nate have 854...

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Localized Training Trend [RR 782]

Share this... Imagine a group of shop owners that get together to have local training for their area. They aren’t concerned with the competition between each other or the poaching of their technicians. Believe it or not, it is happening in Florida with FASTT (Florida Automotive Service Technician Training). Jason Stretch has...

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Right to Repair Update and a Trip to Washington [THA 294]

Share this... As one of the top 10 industries in America, we need to advocate consumer choice in a competitive market, and if we don’t do what is pro-consumer and pro-aftermarket, the dealers will get all the business. I’m with Bill Hanvey, CEO of the AutoCare Association, Paul McCarthy, CEO of the...

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Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781]

Share this... We are wrapping up our 3 part series with Bob Cooper and the Q&A discussion with a customer panel at the 2022 Elite Invitational. Chris Monroe joins us as we discuss websites, google ads and cause marketing. Don’t forget to download your complimentary Customer Care Guide and an Owners Job...

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Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123]

Share this... Guest Host and Shop Tour with Todd Cole, TC Auto Service, Corpus Christi, TX. Four years ago Todd left his medical sales job and became the new owner of TC Auto Service. Watch on YouTube Todd Cole, TC Auto Service, Corpus Christi, TX. Key Talking Points Was in medical device...

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Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780]

Share this... Did you know that 70% of change initiatives with new programs/systems will fail due to a lack of leadership commitment?  I want to focus on mentor/mentee and apprenticeship programs, which are most critical to our industry’s survival.  You can lose your way without processes, procedures, and accountability to mold your...

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What Should We Call DVI’s? [THA 293]

Share this... In the world of the customer, do they know what DVI stands for or what an inspection really is? Have you thought about calling it a “Vehicle Health Check?” My panel discusses the importance of transparency with your customer and why you might want to change the term ‘DVI.’ Watch...

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NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779]

Share this... Another informative episode with NAPA’s VP of Emerging Technology, Susan Starnes. We talk about NAPA’s support for all their customers as they focus on providing tools, parts, and training to meet all the future technology needs so we can seize every opportunity to repair the newest high-tech vehicles. Susan Starnes,...

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Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]

Share this... Guest Host and Shop Tour with Jorge Gilligan, Revolution Motor Works, Finksburg, MD. Jorge discusses his new satellite location, located across the street from the main shop. Watch on YouTube Jorge Gilligan, Revolution Motor Works, Finksburg, MD Listen to Jorge’s Episodes HERE. Key Talking Points Opened a satellite location 1 year ago,...

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Preparing For The Next Five Years [RR 778]

Share this... If only we had a crystal ball to peak at the next 5 years. As a shop owner, you might still be booked out 2-3 weeks, but with gas prices, inflation, the great resignation, interest rates, and new and used car costs, what do you need to pay attention to...

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