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Our Purpose is to Advance the Automotive Repair Service Industry by Facilitating Wisdom Through Story Telling and Open Discussion.

Last Four Episodes

What’s The Worst Piece of Advice You’ve Ever Been Given in Business? [THA 397]

Join our panel of shop owners as they discuss the worst advice they’ve received in the automotive business: “Be the cheapest in town; it will get you more business.” “Don’t give a price over the phone.” “Don’t get personal.” “DVI’s are not worth the extra time.” “You’ll never make it because you’re too honest.” “Don’t hire a business coach.”
remarkableresults.biz/a397

Revving Up Automotive Education: Bridging the Gap Between Training and Real-World Skills [RR 987]

This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, while Michael Ingvardsen highlights the advantages of industry collaboration and the need for engaging training resources. Tanner and Michael advocate for a cultural shift in automotive education, calling for long-term industry partnerships and a focus on continuous learning to better equip future technicians.
remarkableresults.biz/e987

If You Had 364 Days Left to Live: What Would You Do Differently? [RR 986]

Craig Noel recounts his near-death experience from multiple blood clots in his lungs and how it profoundly affected his perspective on life, family, and business. This life-altering event led Craig to reevaluate his priorities, emphasizing the importance of relationships and intentional living. Craig shares how his absence from work revealed the strength of his team and the culture he built. The discussion covers overcoming the “I can’t” mentality, establishing accountability, and planning for unforeseen circumstances. Craig’s story inspires listeners to cherish relationships, embrace change, and focus on what truly matters in life.
remarkableresults.biz/e986

Are You the Biggest Constraint to Your Business Growth? [FTR 101]

AJ Nealey shares his journey from technician to business owner, highlighting key constraints to business growth in the auto repair industry. AJ emphasizes the importance of recognizing personal limitations, building a strong team, and implementing effective processes. He advocates for working “on” the business rather than “in” it and stresses personal development and accountability. This episode provides valuable strategies for overcoming challenges and creating a scalable business model, ultimately fostering long-term success.
remarkableresults.biz/f101

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ARTICLES - BLOG POSTS

That Is The Way I’ve Always Done It! Or Stop Stopping.

By Carm Capriotto, AAP | December 29, 2024

Ever wonder what others are doing to enhance their business, how others find technicians, or what real profits look like? If you’ve never wondered about these and other consequential thoughts and never did anything about them, you are stuck in a routine that drives your hamster wheel. “That is the way I’ve always done it.”…

The Parallels Between an Automotive Repair Shop and Veterinary Care

By Carm Capriotto, AAP | December 21, 2024

When we think about care and maintenance, two professions might seem worlds apart at first glance: the automotive repair shop owner and the veterinarian. Yet, these professionals share a remarkable similarity in their fundamental mission – caring for cherished members of the family, whether they have four wheels or four legs.

The Training Paradox: When Actions Don’t Match Beliefs

By Carm Capriotto, AAP | December 9, 2024

We’ve all been there. We sit at our desks, nodding in agreement as we read another article about the importance of professional development while ignoring the education modules swirling throughout your network and inbox. This disconnect between our beliefs and actions is a perfect example of cognitive dissonance. Cognitive dissonance occurs when we hold two…

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Podcast host Carm Capriotto, the pioneer of aftermarket podcasts, is connecting industry professionals that share their wisdom so we all rise to new levels of success.

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APPRECIATION

Hey Carm, Thanks for all you do in the Automotive World. I love listening to the Podcasts and the insight that is brought out every episode. I just started listening about a month ago and every time I've taken some great insight to use going forward. Andrew Jansen

Carm, I want to thank you again for the service that you provide to our industry. We have needed someone for many years to gather the best in the industry with the idea of mainstreaming thoughts and processes that will make our hobby, obsession, passion or whatever fancy word we use as an excuse to keep ourselves in the bays instead of the boardrooms, the true profession that it is and you, my friend, have done just that. You and your weekly guests have inspired quite a few I am sure and I find myself looking forward to every podcast as well as trying to make myself available to join in live on Fridays. Kevin Bartlett

Hi Carm, I’ve been meaning to tell you, thanks!

I’m not sure you realize (or maybe you do) how important what you do for the automotive industry is. Your podcasts have become a very meaningful part of my training. So much so, that if I have a question about anything in our shop I find myself searching for answers on the Remarkable Results website. Just this morning, during the Town Hall Academy, I picked up a few tips about our business insurance that I need to discuss with our agent.

Keep up the awesome job you’re doing. Best Regards, Nick Modesti

Good morning Carm!
Well, I took your advice, called my local Boces, and was received with open arms! I first spoke to a very excited principal, who passed my number along to one of the instructors. After several phone conversations, Jason (the Boces Automotive Instructor), came and met me at our shop. Great conversation, fantastic interaction, and end results are that I am joining the advisory panel, helping them change the curriculum, and am becoming a twice a month "guest speaker" for the first and second-year classes.

We are beginning to figure out an internship program to help the students achieve their required practical work hours as well as figuring out how to plan shop tours/field trips to help introduce the kids to real working environments and situations so that they don't go blind into the real world ! Super excited. Jason said that I am the first person that has reached out to them that he knows of in the two years that he has been teaching there.

Thank you for your encouragement in doing these things! I really look forward to having some positive input on these kids and helping ng guide them to being successful. But it's a big country, with a lot of counties and schools and opportunity! I am glad that I am reaching these kids at the high school level. They also have an adult Ed class that I might get involved in. Go team !!! Kevin Eckler

Thanks again for your podcasts Carm, I really enjoy listening to them and they absolutely help me to run a much more professional business. Eric Mileham

You are doing a wonderful job and you're setting the bar as a resource to better the industry. Sincere thanks. You're dedication is valued and appreciated by more than you know. Maryann Croce

The Podcast is Like a 40 Minute 20 Group. Andy Bizub

Carm, I just wanted to say how much I enjoy your podcasts. I am an outside salesman for a NAPA jobber in Pennsylvania. I've been in the business for we'll over 25 years, starting on the counter and progressing through most every position at one time or another. One of the stores I worked at was supplied by your former warehouse. Your podcasts inspire me to help my customers (wholesale and retail) in any way I can. They also help me prepare for my future.

I'm currently back in school pursuing my Bachelor's Degree in Business Management with the goal of one day being an auto parts store owner and listening to the shop owners talk of their successes and failures really helps! I was browsing around your website hoping to find a list of books that have been mentioned on your podcasts. I usually listen to your podcasts while driving from customer to customer and am unable to jot down a book title when they are recommended. I did re-download Town Hall Academy 043 "Book club" so I can listen to it again this weekend for the recommendations from that podcast. A dynamic list of books on your website would be an awesome addition (just a suggestion - the website is pretty awesome already!). Thank you for the amazing content and keep up the great work! Jay Woodford

I just wanted to drop you a quick email and give you a big thanks for the Advisor Role Play podcast! It was awesome! I used it last night for my team sales meeting. Keep it coming! Gary Pontious Jr

I just wanted to drop a note to say thank you. I just found out about you from my coach, Mike Kost from Elite about 2 weeks ago. I haven't been able to stop listening, and I have been so encouraged by tour podcast and all of your terrific guests. I am a 16-year shop owner, started in this industry about 30 years ago pumping gas. Made a TON of mistakes along the way, and many times have been ready to hang it up. But by the grace of God, and with the help of good people along the way, I am still here. Thanks again, and keep it up! Daniel Winter AAM CMAT-L1