Our Purpose is to Advance the Professional Automotive Repair Service Industry by Facilitating Wisdom Through Story Telling and Open Discussion.
The Most Respected Automotive Repair Business Podcast
Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]
Explore the concept of “active delivery” in automotive customer service, an intentional and consistent approach to communication that spans the entire customer journey, from the initial contact to the final vehicle handoff. The discussion highlights how thoughtful interactions can create a powerful and lasting impression, especially in the closing moments.
Discover how clear communication, genuine rapport-building, and proactive expectation setting help cultivate trust and long-term loyalty. The episode also offers actionable strategies, including adapting communication styles, using supporting materials like brochures, and ensuring every team member aligns with a unified service approach.
More than just completing a transaction, active delivery is positioned as a key driver of customer satisfaction, repeat business, and word-of-mouth referrals, making it essential for shops focused on sustainable success.
remarkableresults.biz/a440
How to Grow Your Shop Without Losing Control [RR 1046]
This episode dives into the real challenges of scaling an automotive business. Shiju Thomas unpacks what it takes to grow successfully, especially beyond two locations, including stepping out of daily operations and focusing on leadership development, building a strong management team, and sustaining a consistent, positive culture. He emphasizes that growth should be driven by a desire to develop people, not just profits. It’s a must-listen for shop owners reflecting on why they want to grow and how to do it with purpose, clarity, and long term success in mind.
remarkableresults.biz/e1046
Slow Down, Move Over: A Call for Roadside Safety [THA 439]
This episode explores the “Slow Down, Move Over” (SDMO) initiative, a vital traffic safety campaign focused on protecting roadside workers, emergency responders, and stranded drivers. It highlights the dangers these individuals face, including staggering statistics on injuries and fatalities. The conversation underscores the importance of driver awareness, professional training for tow truck operators, and the use of technology like Safety Cloud, which warns motorists of roadside hazards. Real-life stories add emotional weight, while fundraising efforts support awareness and aid impacted families. The message is clear: slowing down and moving over saves lives.
remarkableresults.biz/a439
Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]
Recorded at the Institute Summit 2025, this episode features brothers Jason and Patrick Brennan in a powerful conversation on leadership, innovation, and growth in the automotive industry. Jason emphasizes redefining training through real-world rehearsal practice for service advisors and technicians, and using “education” language to promote a culture of ongoing development. Patrick brings his marketing expertise to the table, stressing the importance of reputation management and direct response strategies for businesses. Together, they explore how strong leadership, peer networking, and a healthy company culture attract talent and fuel long-term success.
remarkableresults.biz/e1045
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ARTICLES - BLOG POSTS
Be Careful of the Limitations You Fight For
Be Careful of the Limitations You Fight For — Inspired by Jim Kwik Jim Kwik says, “If you fight for your limitations, you get to keep them.” We probably all know that we like to stay within our comfort zones whenever possible. But the truth is, we often do more than that—we fight, sometimes to…
Is There Still Time to Learn?
Lately, I’ve heard friends say they’re running out of time—to learn, to slow down, to truly listen. It got me thinking: Is there still time to reflect, to grow, to set goals and actually pursue them? Is there space for self-development amid the chaos of running a business or serving in our communities? Life feels…
The Power of Margin
We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity are among other critical, manageable metrics that account for a profitable business. I also want to shine a strong light on the power of margin. Yes, the profit margin on parts and labor. Simply put, the…
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Podcast host Carm Capriotto, the pioneer of automotive repair business podcasts, is connecting industry professionals that share their wisdom so we all rise to new levels of success.
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