Our Purpose is to Advance the Professional Automotive Repair Service Industry by Facilitating Wisdom Through Story Telling and Open Discussion.

The Most Respected Automotive Repair Business Podcast

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

This episode explores the “Slow Down, Move Over” (SDMO) initiative, a vital traffic safety campaign focused on protecting roadside workers, emergency responders, and stranded drivers. It highlights the dangers these individuals face, including staggering statistics on injuries and fatalities. The conversation underscores the importance of driver awareness, professional training for tow truck operators, and the use of technology like Safety Cloud, which warns motorists of roadside hazards. Real-life stories add emotional weight, while fundraising efforts support awareness and aid impacted families. The message is clear: slowing down and moving over saves lives.
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Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

Recorded at the Institute Summit 2025, this episode features brothers Jason and Patrick Brennan in a powerful conversation on leadership, innovation, and growth in the automotive industry. Jason emphasizes redefining training through real-world rehearsal practice for service advisors and technicians, and using “education” language to promote a culture of ongoing development. Patrick brings his marketing expertise to the table, stressing the importance of reputation management and direct response strategies for businesses. Together, they explore how strong leadership, peer networking, and a healthy company culture attract talent and fuel long-term success.

remarkableresults.biz/e1045

Check the Part: Warranty Fraud and Returns [THA 438]

The automotive parts industry faces a disproportionately high return rate compared to other sectors, driven by misdiagnoses, improper installations, and fraudulent returns. This creates a significant financial burden on manufacturers and the entire supply chain. In this podcast, the guests explore these challenges and emphasize the need for stronger collaboration and communication between manufacturers, distributors, and repair shops. They advocate for a “Check the Part” initiative, encouraging thorough quality checks, proper documentation, and accurate diagnosis to reduce return rates. By adopting these strategies and leveraging technology, the industry can improve profitability, reduce inefficiencies, and boost customer satisfaction.
remarkableresults.biz/a438

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

Recorded at Vision Hi-Tech Training & Expo, Ben Dexter sheds light on a common issue: many shop owners are only scratching the surface of what their shop management systems can do. From underutilized tools to overlooked processes, this conversation uncovers the true value of role-based training, strategies for better customer communication, why profit should be seen as a healthy business goal, the impact of digital vehicle inspections (DVIs), why strong service advisors are essential, and the crucial role of inventory control in shop performance. Whether you’re a shop owner, service advisor, or team leader, this episode offers practical takeaways to help your business thrive.

remarkableresults.biz/e1044

We're committed to delivering authentic, actionable content that directly addresses the evolving challenges and opportunities within the automotive repair industry. Our content transforms into tangible value for service professionals seeking to elevate their culture, leadership, operations, technical knowledge, and client relationships

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ARTICLES - BLOG POSTS

Be Careful of the Limitations You Fight For

Be Careful of the Limitations You Fight For — Inspired by Jim Kwik Jim Kwik says, “If you fight for your limitations, you get to keep them.” We probably all know that we like to stay within our comfort zones whenever possible. But the truth is, we often do more than that—we fight, sometimes to…

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 Is There Still Time to Learn?

Lately, I’ve heard friends say they’re running out of time—to learn, to slow down, to truly listen. It got me thinking: Is there still time to reflect, to grow, to set goals and actually pursue them? Is there space for self-development amid the chaos of running a business or serving in our communities? Life feels…

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The Power of Margin

We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity are among other critical, manageable metrics that account for a profitable business. I also want to shine a strong light on the power of margin. Yes, the profit margin on parts and labor. Simply put, the…

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Podcast host Carm Capriotto, the pioneer of automotive repair business podcasts, is connecting industry professionals that share their wisdom so we all rise to new levels of success.

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Books Page

Guests mention or talk about books that have made an impact on their life or business listed here

APPRECIATION

Hey Carm, Thanks for all you do in the Automotive World. I love listening to the Podcasts and the insight that is brought out every episode. I just started listening about a month ago and every time I've taken some great insight to use going forward.  Andrew Jansen

Carm, I want to thank you again for the service that you provide to our industry. We have needed someone for many years to gather the best in the industry with the idea of mainstreaming thoughts and processes that will make our hobby, obsession, passion or whatever fancy word we use as an excuse to keep ourselves in the bays instead of the boardrooms, the true profession that it is and you, my friend, have done just that. You and your weekly guests have inspired quite a few I am sure and I find myself looking forward to every podcast as well as trying to make myself available to join in live on Fridays.  Kevin Bartlett

Hi Carm, I’ve been meaning to tell you, thanks!

I’m not sure you realize (or maybe you do) how important what you do for the automotive industry is. Your podcasts have become a very meaningful part of my training. So much so, that if I have a question about anything in our shop I find myself searching for answers on the Remarkable Results website. Just this morning, during the Town Hall Academy, I picked up a few tips about our business insurance that I need to discuss with our agent.

Keep up the awesome job you’re doing. Best Regards,   Nick Modesti

Good morning Carm!
Well, I took your advice, called my local Boces, and was received with open arms! I first spoke to a very excited principal, who passed my number along to one of the instructors. After several phone conversations, Jason (the Boces Automotive Instructor), came and met me at our shop. Great conversation, fantastic interaction, and end results are that I am joining the advisory panel, helping them change the curriculum, and am becoming a twice a month "guest speaker" for the first and second-year classes.

We are beginning to figure out an internship program to help the students achieve their required practical work hours as well as figuring out how to plan shop tours/field trips to help introduce the kids to real working environments and situations so that they don't go blind into the real world ! Super excited. Jason said that I am the first person that has reached out to them that he knows of in the two years that he has been teaching there.

Thank you for your encouragement in doing these things! I really look forward to having some positive input on these kids and helping ng guide them to being successful. But it's a big country, with a lot of counties and schools and opportunity! I am glad that I am reaching these kids at the high school level. They also have an adult Ed class that I might get involved in. Go team !!!   Kevin Eckler

Thanks again for your podcasts Carm, I really enjoy listening to them and they absolutely help me to run a much more professional business.   Eric Mileham 

You are doing a wonderful job and you're setting the bar as a resource to better the industry. Sincere thanks. You're dedication is valued and appreciated by more than you know. Maryann Croce

The Podcast is Like a 40 Minute 20 Group.  Andy Bizub

Carm, I just wanted to say how much I enjoy your podcasts. I am an outside salesman for a NAPA jobber in Pennsylvania. I've been in the business for we'll over 25 years, starting on the counter and progressing through most every position at one time or another. One of the stores I worked at was supplied by your former warehouse. Your podcasts inspire me to help my customers (wholesale and retail) in any way I can. They also help me prepare for my future.

I'm currently back in school pursuing my Bachelor's Degree in Business Management with the goal of one day being an auto parts store owner and listening to the shop owners talk of their successes and failures really helps! I was browsing around your website hoping to find a list of books that have been mentioned on your podcasts. I usually listen to your podcasts while driving from customer to customer and am unable to jot down a book title when they are recommended. I did re-download Town Hall Academy 043 "Book club" so I can listen to it again this weekend for the recommendations from that podcast. A dynamic list of books on your website would be an awesome addition (just a suggestion - the website is pretty awesome already!). Thank you for the amazing content and keep up the great work!  Jay Woodford

I just wanted to drop you a quick email and give you a big thanks for the Advisor Role Play podcast! It was awesome! I used it last night for my team sales meeting. Keep it coming!   Gary Pontious Jr

I just wanted to drop a note to say thank you.  I just found out about you from my coach, Mike Kost from Elite about 2 weeks ago. I haven't been able to stop listening, and I have been so encouraged by tour podcast and all of your terrific guests.  I am a 16-year shop owner, started in this industry about 30 years ago pumping gas.  Made a TON of mistakes along the way, and many times have been ready to hang it up.  But by the grace of God, and with the help of good people along the way, I am still here.   Thanks again, and keep it up!     Daniel Winter AAM CMAT-L1

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