We're committed to delivering authentic, actionable content that directly addresses the evolving challenges and opportunities within the automotive repair industry. Our expertise transforms into tangible value for service professionals seeking to elevate their culture, leadership, operations, technical knowledge, and client relationships
The Most Respected Automotive Repair Business Podcast
From Ghosting to Growth: Overcoming Hiring Challenges [THA 426]
Recorded at Vision Hi-Tech Training & Expo 2025, this episode features a discussion with the co-founders of Promotive, a company focused on recruiting and placing qualified technicians and service advisors. The conversation explores the challenges shops face in hiring, such as ineffective job postings and candidate ghosting, and how Promotive aims to streamline this process by handling initial screening and interviews. Lisa Coyle and Joelle Pollak emphasize the importance of cultural fit and fair compensation for successful placements, also advising shops on creating positive work environments. The discussion also touches on the value of ongoing training, shop management systems, and the significance of evaluating employee attitude and performance using a structured approach.
remarkableresults.biz/a426
Don’t Sell, Connect: The Power of Emotion with Your Clients [RR 1032]
Dan Clark explores how emotion surpasses reason in driving action, particularly in sales, emphasizing the power of storytelling to activate specific brain chemicals. He shares personal experiences, including his recovery from paralysis, to illustrate the impact of belief and a strong “why.” The conversation delves into societal stigmas around emotional expression, especially for men, and the importance of genuine connection. Clark further explains how leveraging brain chemistry through storytelling enhances influence and strengthens customer relationships. He concludes by stressing that businesses should prioritize deep human connections over mere transactions.
remarkableresults.biz/e1032
Leadership Transitions and Fresh Perspectives: MACS 2025 [THA 425]
Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this conversation explores the transition of leadership within the MACS Association. Outgoing chairman Andy Fiffick and incoming chairman Aaron Becker reflect on the organization’s history, its future direction, and the critical role of continuous education in the automotive industry.
They discuss the necessity of adapting to technological advancements, particularly in thermal management for electric vehicles, and emphasize the invaluable networking opportunities offered by MACS and similar industry events. The conversation also highlights the increasing complexity of vehicle systems and the growing influence of AI in automotive businesses.
Discover expert perspectives on emerging refrigerants, the integration of technology in vehicle maintenance, and the challenges and successes that have shaped MACS over the years.
remarkableresults.biz/a425
The Power of Storytelling: Engaging Employees and Clients [RR 1031]
Parker Branch of Branch Automotive joins the conversation to discuss shop culture, leadership, storytelling, and business growth in the diesel specialty repair industry. Learn about the importance of employee buy-in, boosting productivity, and ways to build customer trust through thoughtful use of technology. Parker shares his journey from technician to business coach, offering personal experiences and proven strategies for success.
remarkableresults.biz/e1031
Our Purpose is to Advance the Automotive Repair Service Industry by Facilitating Wisdom Through Story Telling and Open Discussion.
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ARTICLES - BLOG POSTS
The Power of Margin
We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity are among other critical, manageable metrics that account for a profitable business. I also want to shine a strong light on the power of margin. Yes, the profit margin on parts and labor. Simply put, the…
We Don’t Know, Therefore We Don’t Care
At Tools 2025, I had the chance to sit in on several sessions led by some of the industry’s top trainers. One class that truly hit home was an ADAS course by Keith Perkins of L1 Training. It was one of the most eye-opening experiences of the event. Anyone “in the know” understands the critical…
A Very Important Question – Are You a Mechanic or Owner?
Are you running your shop as a technician or as an owner? Many automotive repair business owners I’ve interviewed over the past decade share a common regret—not stepping out of the technician role sooner. Their regrets run deep, yet when they finally made the transition, it transformed both their businesses and personal lives. They didn’t…
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Podcast host Carm Capriotto, the pioneer of automotive repair business podcasts, is connecting industry professionals that share their wisdom so we all rise to new levels of success.
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