Service Advisor Overload [THA 305]
How many different hats and roles do service advisors have? Are they your social media manager, fleet manager, shuttle driver, facility manager, vendor manager, receptionist and more? The efficiency of your service advisor is critical for the overall health of your business.
Watch Episode HERE
Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE
Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Listen to Clint’s previous episodes HERE
Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE
Show Notes:
Service Advisor Expectations
- Receptionist / Scheduler
- Customer Service Representative
- Customer Relations Manager, CRM
- Fleet Manager
- Sales Representative
- Dispute Resolution Manager
- Vendor Manager
- Warranty Manager
- Front-line Marketing Representative
- Workflow Dispatcher
- Shop Manager / Team Leader
- Parts Representative and Manager
- Technology Software Representative
- Gatekeeper for the Shop Owner
- Shuttle / Rental / Loaner Fleet Manager
- Accounts Receivable Manager
- Facility Manager
- Work 9-10 hours working through lunch
- Make only $60,000 to $80,000 a year
- Most shops miss at least $300,000 to $500,000 in GP dollars that come in their front door and walk right back out partly because the advisor doesn’t have the time to create or tap into those GP dollars.
- Adding personnel creates a better stress-free environment to capture NEW GP dollars. Each advisor has an admin assistant. Hire a second or third advisor and divide up the roles over three advisors. Hire a customer relations/receptionist manager. Hire a parts expeditor. Hire a service expeditor. Hire a Call Center. Hire a Shop foreman that dispatches all work and handles technology. Hire an Advisor Efficiency Coach
- Define the role and character traits
Connect with the Podcast
Check out today’s partners:
Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!