Forget the Past: Focus on the Future [THA 310]

“Forget the Past: Focus on the Future”…sometimes easier said than done. The past is familiar and comfortable. We can also get hung up on our past mistakes, which hinders us from moving forward. Listen to 3 shop owners share their perspectives on the past and the future of the automotive industry.

Watch Episode HERE

Frank Scandura, Frank’s European Service, Las Vegas, NV. Frank’s previous episodes HERE.

Al Wright, John’s Automotive, Cedar Rapids, IA. Al’s previous episodes HERE

Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy’s previous episodes HERE

Show Notes:

  • Don’t be afraid of change, what we did in the past or how we did it may not work today.
  • Take care of yourself and let go of old habits. Be healthy and reset!
  • Service advisor is now 4 different jobs: customer service rep, parts manager, service manager
  • What is your break even point? It’s not the ‘cost’ of the service advisor position, the biggest expense is what you are currently doing and what you could and should be doing.
  • Everyone hates change, but the only constant in life is change- lean into change.
  • Hiring top talent vs. Creating top talent- Are “A” technicians made?
  • Have grace when someone makes a mistake
  • Don’t get analysis paralysis. Don’t let past mistakes stop needed changes for the future.
  • Doing something is better than doing nothing.

Connect with the Podcast

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management





Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians.

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!