Behind the Scenes: New Shop Retrofit/Remodel [CC 097]

Carl Hutchinson, Complete Automotive, has been in the car industry since 1982, but has worked on vehicles long before that time. He has a passion for engineering, for understanding how vehicles operate, and how to repair a customer’s concern. Earlier in his career, Carl started working at a GM Dealership, then went to work at independent repair facilities as a technician and eventually became a service advisor. Carl’s experience in the automotive industry led him to his current position as co-owner with Maureen Hutchinson of Complete Automotive in Springfield MO., where he works every day to provide high-quality, valuable service to all customers.

Carl is an Alumni with Ozarks Technical Community College, Springfield MO Campus. He currently sits on the Automotive Advisory Board with Ozark Technical Community College, member of South East Rotary, and a member of the Springfield Midwest Auto Care Alliance chapter.

Carl has his Master ASE Certification, L1 and Service Advisor certification and is an AMI Graduate.

Key Talking Points:

  • Implemented the EOS program Feb. 2020
  • Purchased second location building in May of 2021
  • Hired individuals to help with clean up, paint and rehab, removed old in ground hoists, new drains and 1,200 sq ft of concrete, filled in old alignment pit
  • Epoxy floors by Garage Experts
  • New Garage Doors by Webster County Door
  • Storefront glass by American Glass
  • 4 11,000 lb and 1 15,000 lb two post hoists From Whip Industries out of Fort Worth TX
  • Scissor alignment lift on order
  • 12-14 week rehab time frame
  • Parking lot repair
  • Water control – build water drainage ditch behind building to control stormwater, the building flooded while we were in rehab
  • Blessed to have great current staff in shop 1.
  • 1 Integrator G/M, 3 Fantastic Service Advisors, 2 part-time shuttle/admin/maintenance people, 6 techs
  • Already hired staff for the second location, Great SA, Master Tech, B-Tech and a young lady as a GS
  • Planning 2 community service days Aug 30-31, open to the public Sept 1, grand opening Sept 24th
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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!