RR 035: Jerry Kezhaya from The Auto Shop

Jerry Kezhaya

Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry it is the top growing county in the US.  His shop is large 35,000 sq ft. He has 21 lifts and has two flats per every lift.

This episode, per usual, has many great take-a-ways and confirmations on how successful businesses run. Jerry started in his dads business and one day had a very profound vision of his current business. His greatest learning moment came from a picture in a trade magazine from the 70’s. This is a very good story.

Jerry gets into some very deep think on labor rates, technician pay, their company purpose and how he made significant changes as a leader throughout the years. Jerry has a business coach a mastermind group and believes in mentoring. He is outspoken on many issues that face the industry today and admits that he needs to do more to market to millennials. Listen to him describe one of his most important systems he uses to keep a tight rein on his customer service.

Listen for the moment that Jerry brings up the Albert Einstein quote about fixing problems.

The Auto Shop Web Site



About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!