Becoming a LEAN Technician [RR 520]

Jarrod Alexander from BG Automotive, Fort Collins, CO.

Jarrod shares his experience with his first-ever training seminar on becoming a ‘LEAN’ technician.


Key Talking Points:

  • Technician to trainer at ASA ColoradoAlways strives to be efficient technician, servicing customers
  • Started to have health issues- forced to slow down and work smarter not harder
  • Owner signed Jarrod up to teach- always wanted to teach and felt honored
  • Attended over 100 training classes as a participant
  • Nervous and terrified for the first 15 minutes of first class then experience clicked in and felt very comfortable and natural- positive interaction with participants
  • “How to be a lean technician”Finding the times when you’re losing 5-15 mins in between parts/work orders/overstepping sold diagnostic times
  • Look forward through the process before you start- have systems and processes in place prior, preplanned
  • Organize toolbox and environment around you to manage time- everything has a home
  • Takes the support of the entire team to make it work
  • The goal of the class was to have it interactive with the involvement of participants
  • In an 8 hour day if you save 5-10mins an hour you end up with an extra 45 mins to do another job or inspection


  • Thanks to Jarrod Alexander for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

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