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Debate: Just Say Yes – I Wish I Could – Darren Adams and Brett Bohlmann [RR 533]

Panel:

  • Darren Adams from Dryfork Diesel and Auto in Carthage, MO
  • Brett Bohlman from HWY 7 Service Center, Newell, IA

Talking Points:

  • “Just say yes, I wish I could”
  • Brett lost technician- lower car count and sell more. Technician spend more time on a vehicle, less processing time
  • Top 20% make up 80% of the business- “I wish I could” to other customers and schedule around top 20% customers
  • “Just say yes”- is more of an attitude and mindset, how can you say yes today or tomorrow, ideally get the customer into the shop within 24-48 hours. 
  • Cannot over ‘filter’ your customer but need to say yes to the right customer- saying yes to every customer invites chaos into the  shop 
  • Salesman time is important- filtering qualified prospects
  • Get testing done in the morning, repairs in afternoon
  • Need to have proper front counter service advisors- just as important as technicians 
  • Training is investing in yourself and employees
  • Problems associated with people are due to lack of leadership- work on leading yourself the way you wish someone else would’ve led you. Be humble, don’t let pride get the best of you. It’s the struggle that helps you grow.

Resources:

  • Thanks to Darren Adams and Brett Bohlmann for their contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

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