Shop Talk 9: The Ladies Have a Lot To Say [RR 577]

Jamie Carlson is an Owner at Ervine’s Auto Repair and Grand Rapids Hybrid. Look for Jamie’s other episodes HERE.

Rachael Wacha, City Auto Repair, Gainsville, FL. Rachael Wacha was born and raised in Gainesville, FL. Her career started in the Salon industry, then to writing home and auto insurance coverage. In 2010, she started working for her father at City Auto Repair, Inc. It didn’t take her long to fall in love with the business.

By 2012, she had doubled sales in a year. In February 2013 Rachael was written about in a nationwide automotive magazine. Since then, Rachael went from managing the business to owning it in 2016. City Auto Repair is a AAA approved repair facility. Rachael is currently the President of the Automotive Service Association in the Gainesville/Ocala area.

Rachael is extremely passionate about educating women in automotive repair, which is why she started hosting free Car Care Clinics, “Lipstick and Dipsticks” for women. Look for Rachael’s other episodes HERE.

Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate.

She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily’s previous episodes HERE.

Key Talking Points:

  • Marketing to women Clean environment when customers walk in- first impression, cleanliness is a part of sales, also for your employees  
  • Adding cleanliness and masculinity into business
  • Attracts the customer (male or female) that will be the most satisfied with the quality of service you offer
  • Inspire women to post on google reviews
  • Market yourself if women business owner
  • Free car care clinics for men/ women- checking fluids, changing tires etc. Educate and empower them. 
  • Advice for margins/cost management and becoming profitable Find a coach/smart group/ 20 group/networking group
  • When you become profitable you are able to pay technicians more  
  • Not getting hung up on “list price” from part supplier
  • Margins are going to be all different dependent on your area- goal is to keep and gain customer, sometimes have to adjust margins  
  • Value of part that is charged- warranty and safety
  • Business during the pandemicContinue to wipe down cars and steering wheels
  • Shopware-contactless business, digital communication
  • Touchless doesn’t mean voiceless or that you aren’t going to build a relationship with them  
  • Changing the hiring process using Zoom Zoom interview with everyone in shop- takes about 2 hours  
  • Allows other employees to have say in interviewing process 
  • Can also do work trials or video resumes 

Resources:

  • Thanks to Jamie Carlson, Rachael Wacha, and Emily Chung for their contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
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Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!