Thinking Way Outside the Box with Greg Buckley [RR 597]
Greg Buckley is the CEO of the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.
Key Talking Points:
- Get involved with associationsNetworking, training, being heard in your community and in the industry
- Getting inspired National Geographic- learning the root of how thought is generated Nature produces- we translate and learn
- Communication- being relatable and understanding how to communicate with the person across from you
- Open yourself up and look from different perspectives
- Everything you do is negotiable- have upper hand by knowing what other person is thinking and understand each other
- Body language- observe customer body language as they get out of the car , walk in, and express themselves initially. Be able to control the conversation.
- People speak more than they listen- we have two eyes and two ears for a reason. Listen to learn, not to reply.
- OctopusEach tentacle is almost independent of itself
- Neurological makeup is similar to a network
- Tentacle will regenerate itself
Resources:
- Thanks to Greg Buckley for his contribution to the aftermarket’s premier podcast.
- Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
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Learn more about NAPA Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!