Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes HERE. Autotex.me website HERE.
Key Talking Points
- 3D printing will change the way shops do business and how parts are delivered
- Customization- printing car in future?
- Speed of delivery with parts
- Voice technology-Having conversations with technology instead of keyboard use
- Intuitive user interface- “point, swipe and talk” technicians can talk faster than they can write on paper for DVI’s
- Ask Alexa who’s the best auto shop in your area- get your name in voice results Consider getting an Alexa and using it in your shop to acclimate your employees to emerging technologies
- Google searchAI/ML- Artificial intelligence and machine learningMachines are learning and becoming ‘smarter’
- Data models- your data is important because it “feeds’ models
- AutoText.meBaywatcher.io- real time based statistics with cameras and license plate recognitionShop efficiency 30-40% of time your shops making money in bays
- 60% of time bays aren’t making money
- Bay management- how long has car been in bay?
- Free brake check- is it really free?
- Hour diagnostics- is it really an hour?
- Thanks to Chris Cloutier for his contribution to the aftermarket’s premier podcast.
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