Dealer Technicians Build Shop Partnership [RR 667]

Jason Garrish and Jorge Gilligan, Revolution Motor Works, Finksburg, MD

Key Talking Points

  • Partnership agreement between Jorge and Jason- not written yet. Both came from the same dealership and wanted to open their own business.  
  • 6 years in business- currently has 5 bays and 4 techs and 2 advisors. In process of expanding with the lease of a new building for a satellite location across the street. A bigger satellite location will open the business up for domestic repairs and fleet. 
  • Originally had the mindset that they wanted to be the ‘cheap guys’ but then 2 months into opening business ATI coaches started coming in and invited them to a Saturday boot camp.  
  • Apprentice- hired from a dealership and hired master technician as well who trains new employees and the new apprentice- natural mentor. 
  • Technician shortage- address younger generation better. On average 50% of graduates from 2-year college that go into dealerships quit the industry. Word of mouth through their existing technicians has been helpful. They enjoy their working environment and tell other friends in the industry about it- internal referral  
  • Goal posters- 1, 5 and 10-year goals for personal and business. Helps the owners connect with employees and see what their future aspirations are. 
  • In process of implementing EOS
  • Culture- growing with the right people. Realizing there needs to be a defined culture.  
  • Rocket Fuel Book
  • Traction Book
  • Thanks to Jason Garrish and Jorge Gilligan for their contribution to the aftermarket’s premier podcast.
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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!