Transmissions and Training: Female Perspectives – Lorraine Klein and Tiffany Scherado [RR 790]
We are live at ASTE 2022, sponsored by Shop-Ware, and I’m sitting with Tiffany Scherado and Lorraine Klein, two female shop owners, and we discuss transmissions, training, and the female perspective. They are also members of Amazing Women in Automotive
Tiffany Scherado, Lifetime Transmissions, Broken Arrow, OK, Amazing Women In Automotive Coordinator. Listen to Tiffany’s previous episodes HERE
Lorraine Klein, RK Trans and Auto Repair, Raleigh, NC.
Key Talking Points
- Women are more compassionate service advisors
- Pairing the same generation of technicians together (when training/apprenticeship) makes communication better and improves learning.
- If you have respect for other technicians and shop owners, you’re not going to hire their technician or their service advisor. Instead they would come to the shop if they were planning to leave the other shop.
- You’re building loyalty by training your employees; you’re trusting them. If you are doing that, they’re not looking elsewhere. But if you’re not giving them that, and that’s something that motivates them, they’re gonna go across the street.
- Make decisions for your team, not for yourself
- Amazing Women in Automotive
Connect with the Podcast:
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!