Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821]
How has Matt Lachowitzer been able to expand his multi store business while maintaining the culture within it? How did his team support each other through the sudden passing of a key manager? It all starts with building better people. So how do you do that? How do you find those unicorns that want to grow with your company and lead better lives themselves?
Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE
Show Notes
- Lost a key manager that passed away in the shop- 43 years old. Got the shop back together with the help of the other shop managers. Paid everybody for the day off for the funeral and for the day that they closed. Promoted within and already had potential employees in the wings- always be recruiting.
- A new hire must read 2 books (Customer Service Revolution- John DiJulius and Unstoppable- Dave Anderson) and will spend 30 days in training before they’re really set loose.
- Multiple different layers of managers- district managers, store level managers, shop foreman, and a lead tech that oversees all the shop foremen.
- Don’t just build better team members, but rather build better people.
- Focus on hospitality training.
- Rip off and duplicate- nothing’s new, you just have to make it yours.
- FORD – family, occupation, recreation, and dreams.
- Acquisitions- owners retiring, consolidation.
- What is your exit strategy?
- Pay attention to Opportunities- little things that matter.
- Do research and homework on the company before investing in or buying them
- Advice if you want to grow to multi shops- have a phenomenal team before starting a new shop, people who want to grow with you. Share your goals with your team. Be transparent. Have your finances in order. Solid systems and processes.
- Keep the career path aligned so they’re growing and seeing the value and the work they’re putting in.
- Connect, build a relationship and have a coach.
- You learn from every interaction, every moment of everything you do if you allow yourself to be able to be open to it.
- Launched ‘Hammer Consulting’ Coaching
Thanks to our Partner NAPA AUTO CARE
Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!