High Performance Leadership Training [RR 888]

Carm Capriotto introduces a group of automotive industry professionals who are part of a leadership program led by Shawn Gilfillan. This group has been working on a 20-week program designed to enhance leadership skills and empower teams in the automotive industry. The program emphasizes the importance of self-talk and changing one’s self-perception to become a better leader. They highlight the benefits of using the DISC test to understand themselves and their team members better, promoting understanding and empathy. They also discuss the positive impact of active listening and effective communication in resolving conflicts and improving relationships. They emphasize the value of continuous learning and the benefits of joining a leadership coaching group.

Tina Ormond, DeBoer’s Auto Sales & Service Hamburg, NJ.

Steve Hixson, Arts Automotive, Estes Auto Center, Longview, WA.

Brian Nerger, Nerger’s Auto Express, Bound Brook, NJ.

Albert Stashluk, Automotive MagicKenvil and Lake Hopatcong, NJ

Shawn Gilfillan, Automotive MagicKenvil and Lake Hopatcong, NJ. Shawn’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • The Leadership Group Program (00:02:27) Discussion about a leadership program that helps owners and managers grow their team and improve their businesses.
  • The Imposter Syndrome (00:06:08) Discussion about imposter syndrome and how participating in the program has helped build self-assurance and fill knowledge gaps.
  • The Value of the DISC Test (00:07:33) Discussion about the benefits of using the DISC test to understand communication styles and improve team dynamics.
  • Understanding the DISC Test Results (00:08:27) Discussion about the experience of taking the DISC test and how it reveals strengths and weaknesses.
  • Using DISC Profiles in Hiring and Team Building (00:09:27) Exploring how DISC profiles can be used to assess potential employees and create a cohesive team.
  • The Importance of Self-Awareness and Communication (00:11:08) Highlighting the significance of understanding individual DISC profiles and adapting communication styles accordingly for effective teamwork.
  • The root of the problem (00:16:17) Discussion about identifying the root cause of a person’s upset and resolving conflicts.
  • Active listening and transformation (00:17:10) Importance of actively listening to others and how it can lead to personal growth and transformation.
  • Benefits of team training (00:19:39) The benefits of team training in addressing interpersonal issues and improving communication within an organization.
  • The importance of effective communication (00:24:55) Discussion on the value of clear and articulate communication in a leadership coaching group.
  • The benefits of having a support network (00:26:33) Exploring the advantages of having a team outside of your own shop to provide support and guidance for leadership challenges.
  • Improving performance through clear communication (00:30:10) Sharing a conversation between a technician and a coach, discussing the importance of setting clear intentions and removing emotions to develop a plan for improvement.
  • The importance of effective communication (00:32:47) Understanding the different communication styles and needs of team members to improve productivity and support.
  • The significance of clear goals and roles (00:35:08) Highlighting the importance of having a clear mission and goals for the team to enhance performance and avoid confusion.
  • The power of active listening and understanding emotions (00:38:55) Exploring the three powerful elements of active listening: repeating the words, acknowledging emotions, and identifying commitments, to foster better communication and empathy.
  • The power of support pillars (00:40:43) Discussion on the importance of having support pillars in business and how they can help in times of conflict and change.
  • Availability of coaching and support (00:41:30) Encouragement to take advantage of coaching and support available outside of regular meetings to enhance learning and understanding.
  • Impact of improved communication (00:42:58) The positive effects of improved communication on business growth, sales, and productivity, as well as personal development and motivation.

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!