2023 AAPEX Service Award Winners [RR 905]

Recorded Live at AAPEX 2023, Service Award Winners Roy Foster, Michael Miller, and Greg Damon discuss their experiences in the automotive industry, the importance of continuous learning, and the benefits of mentorship programs. The conversation also touches on the challenges facing the industry and the importance of community involvement, training, and changing consumer perceptions.

Roy Foster, Roy Foster’s Automotive, Reno, NV. Roy’s previous episode HERE

Greg Damon, Spark’s Tire and Auto, St. Charles, MO.

Michael Miller, CarMax, Las Vegas, NV.

Show Notes

• Watch Full Video
• AAPEX 2023 Shop Owner of the Year (00:00:01) Roy Foster’s background, including his family’s business legacy and involvement in industry organizations.
• AAPEX 2023 Technician of the Year (00:00:57) Michael Miller’s experience and certifications, as well as his friendship with previous Technician of the Year, Matt.
• AAPEX 2023 Service Advisor of the Year (00:04:37) Greg Damon discusses his 40 year career in the automotive industry, with 25 years as a service advisor. Greg completes 80 hours of training per year.
• The importance of apprenticeship programs (00:12:00) Discussion about the success of the NAPA apprentice program and the commitment to investing in young people, including the Roy’s sons being apprentices and the need for more young people in the automotive industry.
• The importance of continuous learning (00:17:25) Discussion on the importance of staying humble, continuously learning, and seeking knowledge from others in the industry.
• The value of training and networking (00:18:22) Emphasizing the need for shop owners to invest in their employees’ training, provide resources, and encourage networking within the industry.
• Quality control, communication, and value in automotive repair (00:20:17) Exploration of the importance of effective communication between service writers and technicians, quality control measures, and providing value to customers through clear diagnosis and explanation of services.
• The mentoring program (00:24:49) Discussion about the benefits of having a mentoring program in the shop, with a mentor guiding and teaching a new technician.
• Increasing sales volume through mentoring (00:25:54) Exploring how having a mentoring program can increase sales volume and profitability for shop owners.
• Changing the perception of the industry (00:28:02) Highlighting the need to change the perception of the automotive industry as a high-tech, clean environment with opportunities for growth and advancement.
• The recognition of the industry’s high-tech profession (00:32:41) The professionalism and high-tech nature of the automotive industry.
• The importance of teamwork in the automotive industry (00:33:01) The importance of having a great team of technicians and owners to succeed in the industry.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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