This Nerd Says “Go Paperless!” [RR 971]
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
Doug Brackett, owner of Pro Vitals Consulting, shares his journey of transitioning his shop to a paperless and digital environment, emphasizing the importance of standardized processes and the full utilization of shop management software. He discusses the benefits of going paperless, such as improved internal communication and efficiency. Doug also explores the future of the automotive industry, particularly the role of AI and digital tools, and encourages shop owners to embrace technology for optimal operations and customer satisfaction.
Doug Brackett, Pro-Vitals Consulting
Show Notes
- Watch Full Video Episode
- Benefits of Going Paperless (00:03:12) Doug discusses the benefits of going paperless and emphasizes the need for it to make sense for moving the business forward.
- Shop Efficiency through Digital Processes (00:05:26) Doug and Carm discuss the efficiency gains from going paperless and digital in the shop environment.
- Importance of Standardized Processes (00:05:54) Doug emphasizes the importance of standardized processes and discusses the need to tailor processes to meet best practices.
- Optimizing Shop Management Software (00:07:35) Doug and Carm discuss the underutilization of shop management software and the need for effective usage of its features.
- Doug’s Expertise in Software Integration (00:08:52) Doug highlights his expertise in software integration and discusses the tools he uses for his shop.
- Value of Full-Featured Shop Consultation (00:09:55) Carm and Doug discuss the potential value of a consultant like Doug in optimizing shop tools and features.
- Standardization and Industry Improvement (00:12:00) Doug emphasizes the potential industry-wide improvement through standardized approaches to shop management and processes.
- Future Capabilities and Challenges in the Automotive Industry (00:16:30) Doug discusses the future capabilities and challenges in the automotive industry, particularly in relation to AI and digital tools.
- Implementing AI in the shop (00:23:28) Explanation of using OpenAI’s ChatGPT for rewriting diagnostic notes and the importance of professional language.
- AI’s potential in analyzing vehicle data (00:30:13) Exploration of using AI to analyze vehicle data and streamline service advisor tasks.
- The role of a chief technology officer (00:33:47) Discussion about the need for a chief technology officer mindset and the importance of tuning and tweaking software.
- The duty of professionals in the industry (00:36:10) Emphasis on educating and informing clients about everything on their vehicle and the abundance of work available by taking care of clients.
- The impact of technology on the industry (00:38:09) Reflection on the importance of staying ahead of the curve and embracing technology to remain relevant in the industry.
- Working Together (00:39:10) Discussion on the opportunities and challenges in the automotive industry and the importance of collaboration.
- Sharing Ideas (00:39:41) Importance of sharing and collaborating within 20 groups and coaching groups for success and growth.
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network
Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com
Connect with the Podcast:
-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/
-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976
-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
-Subscribe on YouTube: https://www.youtube.com/carmcapriotto
-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/
-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/
-Follow on Twitter: https://twitter.com/RResultsBiz
-Visit the Website: https://remarkableresults.biz/
-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!