Top 3 Ownership Principles [FTR 098]
Thanks to our Partners, Shop Boss, and 360 Payments
Dave Justice from Repair Shop of Tomorrow emphasizes three key pillars for successful shop management: education, communication, and implementation. He underscores the importance of continuous education, particularly for technicians who have transitioned into business ownership. Dave also shares strategies for enhancing team communication and streamlining operational processes. He suggests utilizing a business flow chart and daily tracking to monitor and improve performance. Additionally, he stresses the significance of labor profit management to increase profitability.
Dave Justice, Owner, Repair Shop of Tomorrow. Listen to Dave’s other episodes HERE.
Show Notes
- Watch Full Video Episode
- Importance of Education (00:00:29) Dave discusses the need for better education in the automotive industry for technicians transitioning to business owners.
- Communication Strategies (00:01:21) Dave emphasizes effective communication with clients and team members to enhance business operations.
- Implementation of Systems (00:02:39) Dave outlines the importance of implementing systems and procedures for successful business management.
- Business Flow Chart (00:02:39) Introduction of a business flow chart used for analyzing business performance throughout the month.
- Manager Sheet Overview (00:03:46) Description of the manager sheet to track performance metrics and financial goals.
- Daily Tracker Explanation (00:04:04) Discussion on the daily tracker for monitoring car count and service metrics to improve operations.
- Inspect What We Expect (00:05:04) Dave explains the concept of inspecting repair orders to ensure quality service and client trust.
- Labor Profit Management (00:06:59) Introduction of a program to analyze productivity, efficiency, and effective labor rates for profitability.
- Effective Labor Rate Importance (00:08:38) Discussion on the significance of understanding effective labor rates versus door rates for financial health.
Thanks to our Partners, Shop Boss and 360 Payments
Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
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