Repair Order Audit

I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go wrong managing money, margin and sales. You can listen HERE.

He made strong pointers on what to look for and that paying attention to every aspect of your business is a strong deterrent. Trust but verify.

My thoughts went to the episode we did on Repair Shop Audits. The openness that reviewing Repair Orders daily or weekly with your leadership team goes a long way in finding problems and bringing accountability to your processes and systems. The data you review is determined by what you review from your Shop Management System daily or weekly. You will see the value by looking at sales, margin and at least 15 more specific data points.

Consider the potential for review and audit when you can see year, make, model, mileage, inspection, maintenance, type of repair, diagnosis, notes, unsold, unsold dollars, total ticket, labor sales, sold hours, parts sales and parts gross profit.  You can get a very powerful handle on your entire operation.

I recommend you listen again or listen for the first time to the episode on Repair Order Audits HERE. It was released on July 28th and can be watched on YouTube HERE.

Happy auditing.