Becoming More Profitable in 2023

In December 2022, we released a very important episode with author and customer experience consultant John DeJulius. It is my second interview with John. I met him at the Transformers 2022 Summit in December. Listen to John’s interviews HERE. John landed a ton of insight in our interview, but one that is worth mentioning in…

Is your customer bathroom like the Ritz?

In a recent Town Hall on ‘Details’ we discussed the importance of a clean bathroom. Please don’t discount this entire premise; it is undoubtedly a critical determination and reflection on your quality and depth of work. While moderating the discussion, I had an idea and wondered why not establish a strategy stating that our bathroom…

Are Your Employees Your Biggest Advocate and Fan?

There is so much traction inside our industry with shop owners that are building great cultures and top teams. It is refreshing to see the level of sophistication that has embraced our shop owners to accept the power of purpose and values that build a culture in their shops. Without it, you will never hire…