I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go wrong managing money, margin and sales. You can listen HERE.
He made strong pointers on what to look for and that paying attention to every aspect of your business is a strong deterrent. Trust but verify.
My thoughts went to the episode we did on Repair Shop Audits. The openness that reviewing Repair Orders daily or weekly with your leadership team goes a long way in finding problems and bringing accountability to your processes and systems. The data you review is determined by what you review from your Shop Management System daily or weekly. You will see the value by looking at sales, margin and at least 15 more specific data points.
Consider the potential for review and audit when you can see year, make, model, mileage, inspection, maintenance, type of repair, diagnosis, notes, unsold, unsold dollars, total ticket, labor sales, sold hours, parts sales and parts gross profit. You can get a very powerful handle on your entire operation.
I recommend you listen again or listen for the first time to the episode on Repair Order Audits HERE. It was released on July 28th and can be watched on YouTube HERE.
Happy auditing.
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!
