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THA 105: Catering to the Millennial Customer

02/06/2019

Catering to the Millennial Customer

We are talking with three millennial aftermarket successors, they are each involved in the family service business. The panel: Lauren Anderson, Victory Auto Service & Glass Minneapolis, MN, Jacquie Hower, from Zimmerman’s Automotive, Mechanicsburg, PA and Carley Paiva, Elite Auto Repair in Warwick, RI

The ladies talk social media, transparency, that millennials have no patience, ‘they should know’, their view on video marketing, and where Instagram fits among other topics.

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RR 401: Family Succession Part 1 – Our Future Female Shop Owners

01/29/2019

Family Succession Part 1 – Our Future Female Shop Owners

We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire knowing that the business they have built is in safe hands, is moving forward and continues to succeed. Grooming a family member to become the CEO is a big decision and challenging journey.

Our guests are young and energetic female successors; Carly Paiva from Elite Auto Repair, in Warwick, RI, Jacquie Hower from Zimmerman’s Automotive in Mechanicsburg, PA, and Lauren Anderson from Victory Auto Service and Glass in Minneapolis. They understood very well the stakes and the responsibilities. They are not shying away and have shown maturity above their young age.

Carly Paiva has been actively participating in service advisory classes to better herself, Jacqui Hower recently graduated from Northwood and Lauren Anderson is finding ways and solutions to better equip her staff for success. The energy and passion of these three must make their parents proud.

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This is an AMAZING automotive industry podcast!
March 12, 2019 by Brendacw from United States
If you have never listened to one of the Remarkable Results Radio Podcasts - you are sorely missing out. The interviews are transparent and fair. He covers absolutely everything from management & operations to technical and legislative. ...And it's ALWAYS entertaining. Give this podcast a try - you will be so happy you did! And then check out the LIVE Friday afternoon Town Halls! Multiple viewpoints on so many different topics! Check it out and then leave your own review. I just wish I had left one sooner - I've been listening to the Remarkable Results broadcasts for years. Carm rocks!
Time Well Spent. Actionable Value.
April 9, 2018 by Milleniaire from United States
This is one of the few auto podcasts I’ve come across that delivers niche, actionable value. Our industry is changing. If you aren’t preparing, if you aren’t enabling innovation, you are putting an expiration date on your business. Take some time during your commute to listen to this show. It will be time well spent.
Insightful & Timely
October 7, 2016 by Bill Snow from United States
Very much enjoy this Podcast. So many great ideas shared in each episode whic help me in my business.
Driven of success
April 23, 2016 by Small Business Blitz from Australia
Great podcast! with Carm ensights and professional advise.. business will finish in a successful race Thank you
Fun show and learned a lot
March 8, 2016 by ollierace from United States
Listening to the show Will colm your mind and make you money. I enjoy most of the shows always see to lear a lot.
Finding “the surprise” inside the CrackerJack Box
November 26, 2015 by beeze78 from United States
Carm is taking the lid off of the independent automotive aftermarket and shining lights where they haven’t been shown before. Each episode is filled with guests that share a amazing amount of insight so that others can learn from. With Carm’s style of interviewing and his “smooth jazz” voice, he’s able to get the true personality of his guest out onto the airwaves. Every episode is filled with gems that we can take back and use in our shops immediately. It’s like finding that surprise toy buried in that box of Cracker Jack’s. Every box there’s something different.
Really great show!
October 17, 2015 by J Carbary from United States
Loving this podcast. Episode topics are interesting, the content is incredibly helpful, and the episode length is perfect. Keep up the great work, Carm.
On Point
June 12, 2015 by Miteyguy from United States
Carm is very insightful, he gets to the heart of the matter in very candid conversation. He also stays up to date on technology and social media trends. His industry specific interviews are right on point and very helpful. Every shop owner should tune in!
Great natural radio personality!
May 21, 2015 by Greekfire15 from United States
Carm has a natural, easy interviewing style that makes these interviews fun and interesting to listen to. It's kind of like Car Talk, but instead of cars and issues, it really goes after aftermarket shop talk; getting to sit down with successful car shop owners and hear about how they manage their shop, techs, and stand out. Great work!