Ever ask your customer why they come to your shop? Why they are loyal to your shop? What is their greatest customer experience with your shop? What else can we do to provide a great customer experience?
Sit with your entire team and ask them to start a campaign on learning why your customer comes to your shop, what their greatest customer experience was and what else can we do. Get team buy-in, write down what you hear and after 3 weeks of this campaign, meet up again and read aloud the responses.
Your learning curve will skyrocket and you’ll see exactly how to keep focused on building incredible customer relationships or you’ll see exactly what you need to do to improve.
It’s just an ASK. We don’t do enough of it.