Ask Your Customers

Ever ask your customer why they come to your shop? Why they are loyal to your shop? What is their greatest customer experience with your shop? What else can we do to provide a great customer experience?

Sit with your entire team and ask them to start a campaign on learning why your customer comes to your shop, what their greatest customer experience was and what else can we do. Get team buy-in, write down what you hear and after 3 weeks of this campaign, meet up again and read aloud the responses.

Your learning curve will skyrocket and you’ll see exactly how to keep focused on building incredible customer relationships or you’ll see exactly what you need to do to improve.

It’s just an ASK. We don’t do enough of it.

 

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.