Women of the Year Awards 2021 [RR 709]
I had the honor last year to sit down with the Women in AutoCare Women of the Year recipients at AAPEX 2021. The electric energy between these women is hard to miss. The push for more women in our industry is never over. We need to continue to support women in leadership roles, encourage the younger generation to join and get involved in mentorship.
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ASE ADAS Certification and Other Important News [RR 707]
If you’re not actively involved in ASE certifications or the ASE education foundation, you are missing a huge opportunity. There are so many resources at your fingertips to improve your business, get involved in education, become certified, or stay certified with ASE. Stop making excuses in this new year, become proactive and start taking action.
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Training Workshops: Develop Your Culture and Leadership [RR 705]
How do you elevate your business to the next level? It can seem like an uphill battle. Why does improving yourself and your business seem overwhelming to most people? Where do you even start? It all starts with one step at a time. Here is a great interview about UpShift Powered by Ask Patty and provides training on culture, leadership skills, and diversity inclusion (including women) among so much more. Consider it your own personal board of directors for your business. With Jody Devere and Donna Wagner.
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Why We Remodeled [AW 085]
Guest host and shop tour with Gilda Dyckman, Cars Automotive & Muffler, Redondo Beach, Ca. Get an inside look at two remodeled buildings and find out why they rebranded their name.
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29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084]
Guest host and shop tour with Ashlan Kaplan, Cannon Auto Repair, Cannon Falls, MN. Find out what Ashlan Kaplan is doing to successfully take over her father’s business.
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Marketing: Never Take Your Foot Off the Gas Pedal [RR 701]
It’s always a pleasure to sit down with the Shop Marketing Pro’s team. We recorded this at the 2021 ASTE Conference. Marketing is constantly evolving and as a business owner, it’s easy to push it to the back burner. So do you know when is the best time to be marketing? My panel explains the great mystery of life.
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Big Business in a Small Town- Candice and Jesse Buettenmuller [AW 083]
Guest hosts and shop tour with Candice and Jesse Buettenmuller, TJ’s Alignment and Repair, WaKeeney, KS. How does a business survive in rural America where the population in the county is 2800 within 900 square miles. Find out how they make it work. They even have a business coach.
700th Episode Milestone- 7 Trends [RR 700]
While past milestone episodes have focused on reflection, this episode focuses on the present and future in a rapid-fire format with 7 guests. Can your shop hold up as the industry and technology change? Do you have any plans to improve or change your business based on recent trends? My panel discusses some key strategies and how they face these opportunities and challenges.
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New Leadership Team at ASCCA [RR 699]
At AAPEX 2021 I caught up with the new Leadership team at ASCCA the Automotive Service Councils of California. I’ve known so many industry leaders who make ASCCA a great organization. I have the incoming and the outgoing president to talk about the future and a wide perspective on the power and value of association membership. Remember great things happen when we work together and my panel of ASCCA members is here to encourage you to get involved.
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“I Stopped Micromanaging” Becki McGinnis [AW 082]
Guest host and shop tour with Becki McGinnis as she discusses why “letting go” is essential if you want your business to grow. Your employees take care of your customers and as an owner, you take care of your employees. It’s time to allow your employees to do the job they were hired to do.
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AAPEX 2021 Service Award Winners [RR 697]
I had the privilege to speak with the AAPEX 2021 service award winners while at AAPEX. Be a fly on the wall as they discuss what it was like to receive the call that they were award winners and what it means to them. They were selected based on the guidelines of the nomination process and the final voting and filtering from industry professionals. Congrats again to Matt Fanslow, Eric and Jaime Carlson and Brittany Schindler, your awards are well deserved.
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Life Happens, How Do You Handle It? – Maryann Croce [AW 080]
Guest Host and Shop Tour with Maryann Croce from Croce Transmissions in Norwich, CN also coach and consultant at Small Biz Vantage.com Not only will we have a virtual tour of Croce Transmissions but speak to the challenges when ‘Life Happens’ and doesn’t go as planned. The question: ‘How Do You Handle it?”
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Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079] 079]
Guest Host and Shop Tour with Leigh Anne Best and Bill Hill from Mighty Auto Pro in Medina, OH speak to the power and value of private training for their technicians. Pick up some very smart ideas during the shop tour of this 17 bay legacy facility.
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CEO Margaret Palango Takes the Lead [RR 692]
I’m so honored to be speaking with the new CEO of Auto Shop Solutions, Margaret Palango. In this episode, Margaret shares how she went from a stay-at-home mom to her newly appointed position as CEO. You have to create opportunities for yourself and go for what you want. Her new role will encourage more women to join our industry. Listen and be inspired and strive to grow your confidence so you can reach your goals, take big leaps and make a difference.
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Scheduling Work Flow [THA 248]
We are living in the “new normal.” For anyone who wants things to go back the way they were pre-pandemic, you’ll be waiting a long time. Professionals everywhere are feeling the impact of shipping delays, short staff, and pricing. Our industry is no exception and efficient workflow has never been more critical. Clear communication and expectations between employees and customers is step one. In this episode, my panel shares their own experiences with scheduling workflow. Listen for some smart ideas start implementing small changes in your business that will have a lasting impact.
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“Give Me 10” Internship Program [RR 689]
Did you know donating 10 hours a week of your time can make a difference in a student’s life? In this episode, Sue Dickson explains a simple internship program coined “Give me 10.” 10 hours a week divided into 5 days. We all can spare that time, especially when it can blossom into a new technician in our industry. It sets an example for your community, their parents, and your business culture. Don’t assume that someone else will do it. You must act. Call or stop by your local high school. Sue explains the how and why.
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From Shadowing to Apprentice Graduate [RR 688]
We hear over and over again that high school students happen to stumble upon a shadowing field trip in school and realize the automotive industry has endless career opportunities for them. This happened with Bridgette Johnson, when are we going to start spreading the word to our local schools instead of sitting on the sidelines?
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The Power of a Great Supply Partner Relationship [AW 076]
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Anxiety Disorders at Work [THA 246]
Anxiety: we all know it and we all experience it. If you’re tuning into this episode you’re probably hoping to find a quick fix to handle anxiety. My panel does cover best practices when you’re in an anxious state, but they also dive deeper into what causes anxiety in the first place. The majority of the time it is self-induced. It’s time to open your mind and view anxiety from a different perspective.
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Tina Erickson on Brand Equity and Tour of Her Shop [AW 075]Listen and view episode notes
Creating Lifetime Customers [RR 684]
Establishing a connection with your customers and being able to keep them coming back is always a challenge for the automotive industry. How do you build loyalty and ensure customers are educated properly? In this episode, Brittany Schindler answers that question with easy-to-follow steps her service advisors implement every day, including a lifetime warranty for customers. Keep listening and brainstorm what you could change in your business.
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Amazing Women in Automotive [RR 681]
Did you know only 2% of our automotive industry is female? Staffing shortages has never been more critical than now. Are we missing a huge opportunity to get women involved? And for the 2% that are involved, what are we doing to retain them? Amazing Women in Automotive is the answer. It’s a safe space for women to support women in the industry with weekly round table discussions.
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The Courage to Make Tough Decisions [THA 243]
Making a difficult, tough decision can be one of the hardest things to face. Ever toil with, when is it the right time? Are you making the right choice? Can you push through it? Well in this episode my panel of courageous women shares their own examples of pulling the trigger on a tough decision. Their stories will inspire you and maybe even give you the push you were looking for.
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Job Expectations: Boomers vs Millennials [RR 676]
Boomers and millennials could not be more different if they tried. We’ve all heard the stereotype for both generations and miscommunication and frustration often bubble to the surface in any work environment. Instead of criticizing different generations than our own, isn’t it time we pause and start understanding each other? In this episode, Bill Haas is the boomer and Sara Fraser is the millennial. They are also a father-daughter team that works together. Listen to both perspectives and find out how both generations can actually work together harmoniously.
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Social Media 101: Lead Gen, IOS Changes, Boosting [RR 674]
Are you a do-it-yourselfer when it comes to handling your own marketing campaign for the business? Where do you start? What’s the best way to target your audience? How do you set up ads for Facebook that are going to really work? It can become frustrating very fast and so many people end up throwing in the towel. In this episode, Christina Modesti from Mode Marketing Agency outlines simple steps to point you on the right track. As she explains, “you don’t win or lose in marketing and advertising, you win or learn.” Keep in mind that Cristina’s husband owns a shop so she does have a great perspective.
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