I had the privilege to hear from a friend this past week on his commitment to developing the talent inside his shop. He outlined not only his training commitment but how developing his people would benefit them and his business. It is a very strong training and development plan.
Yes, the leaders of our industry, and I’m speaking to shop owners, need to embrace a new way to look at training. It isn’t a necessary evil, but an important strategy in business growth. Showing your people how important developing their talent is to their career and customer satisfaction is a big step in retention and long-term business growth.
On Sunday I had the opportunity to moderate a virtual panel at the TST Big Event. Our topic was “How to Get to the Top of Your Game”. It was refreshing to hear my panel talk about the importance of daytime training, hands-on, and the holy grail of knowing automotive diagnostics: getting back to basics. I hope you had a chance to see that discussion.
Your people are your most important asset and like any asset, you must maintain them or they stop bringing value. As one of my panelists on Sunday, Brandon Steckler said, “Don’t practice on the job, avoid the naysayers and prove the training you get.” Thanks to G Truglia for the opportunity to be with so many bright up and comers who will help shape our future.
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!
